2/10 - Tồi
Kathryn
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
01/02/2026
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
I booked two rooms for our stay. One was paid at time of booking, the other was to be paid at the property. My mother who was paying for the second room attempted to pay for the room twice, once at check in and once at check out. She was told both time that the room had already been paid for. It had not. Later in the day after check out they charged our credit card.
We were also told that we were unable to book two rooms under the same name. That’s fine. However my mother asked for her credit card to be put on file on check in and they said no it was uneccessary.
Via Expedia when we booked we did request that the two rooms be next to each other, or as close as possible. The Bendigo quest said that they were unaware of any request and said that they do not communicate via the Expedia app.
They also told me that there should be no option on Expedia to pay at the property and they were unaware that this was an option. Despite us having stayed here before and using this option.
To top it off, the towels in the bathroom were visibly stained. The dishes out of the cupboard were dirty and the road noise in room 13 kept me awake.
I’m not normally one to complain but this was not a good stay. If staying in Bendigo I recommend the homestead apartments. We have stayed there before and they were wonderful and much better value for money.
Kathryn
Lưu trú 1 đêm vào Tháng 1, 2026