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Nhận xét về Axel Hotel Berlin - Adults Only

Axel Hotel Berlin - Adults Only
Lietzenburger Str 13-15, Berlin, BE

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 276/1003 nhận xét" "
Đánh giá 8 - Tốt. 340/1003 nhận xét" "
Đánh giá 6 - Được. 182/1003 nhận xét" "
Đánh giá 4 - Kém. 120/1003 nhận xét" "
Đánh giá 2 - Tồi. 85/1003 nhận xét" "

7,4/10

Sạch sẽ

7,6/10

Nhân viên & dịch vụ

7,0/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Samir

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Fantastisk
Lưu trú 2 đêm vào Tháng 5, 2024
P. Rivero trả lời vào 14/05/2024
On behalf of Axel Hotel, we thank you for your kind review, it was a pleasure hosting you and we can't wait to have you back again. We thank you for taking the time to share your feedback with us. Kind regards

10/10 - Xuất sắc

eric, los angeles

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really glad I found this hotel. Perfect area for walking and shops and train station only 5 min away. Just too metro from hotel to airport and it was relatively easy. Saved $ on taxi! Wonderful staff. Really great people. Give them all raises!
Lưu trú 3 đêm vào Tháng 5, 2024
Paula R. trả lời vào 07/05/2024
On behalf of Axel Hotel, we are deeply happy to read your review! We are delighted to read you enjoyed staying with us and most importantly, that you felt comfortable around our staff, it is really important for us. We hope we can host you soon again. Kind regards

6/10 - Được

Patrick

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 4, 2024
Paula R. trả lời vào 03/05/2024
On behalf of Axel Hotel, we thank you for taking the time to share you feedback with us. we hope you come back soon again. Kind regards

4/10 - Kém

Markus

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 2 đêm vào Tháng 3, 2024
Paula R. trả lời vào 05/04/2024
On behalf of Axel Hotel, we apologize for the inconveniences you might have experienced during your stay. We hope you can give us another chance and we can give you a better stay. Kind regards

6/10 - Được

Cameron, Skelmorlie

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ
Staff are very friendly and helpful , Hotel is in a nice location. The room was a bit tired, floor covering and fittings are pretty worn. Room service not great - room really needed a deep clean & dust removal.
Lưu trú 4 đêm vào Tháng 3, 2024
Paula R. trả lời vào 01/04/2024
On behalf of Axel Hotel, we thank you for sharing your thoughts with us. Our staff is really happy to read you felt comfortable and well-treated. We are currently renovating the hotel, so we will take note on your comments, as they are really useful for us. It was a pleasure hosting you, we hope you come back soon! Kind regards

8/10 - Tốt

Claus

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Vom Hauptbahnhof mit öffentlichen Verkehrsmitteln gut zu erreichen, zentral gelegen um shoppen und Berlin erleben zu können.
Lưu trú 7 đêm vào Tháng 3, 2024
Paula R. trả lời vào 30/03/2024
Im Namen des Axel Hotel freuen wir uns, Ihre Bewertung zu lesen und zu wissen, dass Sie Ihren Aufenthalt in Berlin und unserem Hotel genossen haben. Es war uns ein Vergnügen, Sie zu beherbergen und wir hoffen, dass Sie bald wiederkommen können. Mit freundlichen Grüßen

10/10 - Xuất sắc

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
B. Valeiras trả lời vào 28/03/2024
On behalf of Axel Hotel, we thank you for choosing us during your visit to Berlin! We are very glad to hear you had an optimal experience and we thank you for your feedback as it is thanks to reviews like yours that we get the strength to keep working to offer the best possible service to our guests. Kind regards

6/10 - Được

Katharina

Lưu trú 1 đêm vào Tháng 3, 2024
Paula R. trả lời vào 26/03/2024
On behalf of Axel Hotel, we thank you for taking the time to share this review with us, it is really useful for us. We hope we can host you soon again. Kind regards

8/10 - Tốt

Svein

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
P. Rivero trả lời vào 07/03/2024
On behalf of Axel Hotel, we are really happy to read you had a pleasant stay with us and are satisfied. It was a pleasure hosting you, we hope you come back soon! Kind regards

4/10 - Kém

Kyrre

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ
Didnt had any service on the rom
Lưu trú 2 đêm vào Tháng 2, 2024
P. Rivero trả lời vào 29/02/2024
On behalf of Axel Hotel, we apologize for the inconvenience you mention, and we will use this to learn and make sure it doesnt happen again. Thank you for taking the time to write this review, we hope you choose to give us another chance and we can proof ourselves better and give you a pleasant experience. Kind regards

6/10 - Được

Ronny

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nur Probleme mit Expedia, Buchung war nicht im System des Hotels
Lưu trú 1 đêm vào Tháng 2, 2024
P. Rivero trả lời vào 29/02/2024
On behalf of Axel Hotel, we apologize for the inconveniences you experienced with your reservation. We hope the rest of your visit was pleasant. We hope to see you again soon. Kind regards

8/10 - Tốt

Philip

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Still nice
Slightly dated but still stylish hotel. But parts are a little tired now. Nice spa area. Still very strange smell in corridors at certain times of day ?
Lưu trú 3 đêm vào Tháng 2, 2024
Hotelmanagement trả lời vào 22/02/2024
Thank you for sharing your thoughts, it is really valuable for us. We will take note on your comments. We hope we can see you soon again, it was a pleasure hosting you.

2/10 - Tồi

Riccard

Lưu trú 4 đêm vào Tháng 2, 2024
Hotelmanagement trả lời vào 22/02/2024
Thank you for sharing your feedback with us. We hope we can get better an offer you a better experience, if you give us another chance. Kind regards

10/10 - Xuất sắc

Michaël

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel with good location. Amazingly friendly staff, even got a room upgrade free of charge
Lưu trú 1 đêm vào Tháng 2, 2024
Hotelmanagement trả lời vào 22/02/2024
Thank you for your kind words! We are really happy to read your review, our staff loved hosting you. We hope we can host you soon again and give you an even better experience. Kind regards

10/10 - Xuất sắc

josue

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
La atención de todos fue muy atenta, la habitación super cómoda, el desayuno muy bueno, en general, muy buen hotel.
Lưu trú 2 đêm vào Tháng 2, 2024
Front desk trả lời vào 22/02/2024
Muchisimas gracias por los comentarios, fue un placer hospedarte en nuestro hotel. Esperamos que vuelvas pronto y podamos ofrecerte una experiencia aun mejor.

10/10 - Xuất sắc

Tom

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Borja V. trả lời vào 15/02/2024
On behalf of Axel Hotel, we would like to thank you for choosing us. We are really glad to hear you had such an optimal experience with us. Reviews like this give us strength to keep working hard in order to offer the best service possible. We hope to see you again in the future. Kind regards

6/10 - Được

Simon

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Borja V. trả lời vào 15/02/2024
On behalf of Axel Hotel, we would like to thank you for choosing us. We will keep working hard in order to hopefully improve on your next visit. Kind regards

4/10 - Kém

Nina

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
De var nu venlige. De var ikke behjælpelig ang parkering. Udtalen var jeg har ikke bil kender ikke til dette. Tænker alm viden når man arbejder i en reception. Da jeg brokkede var det incl skatter og afgifter. Blev dog opkrævet city tax på 12 euro. Vi havde to overnatninger og ingen rengøring. Selv om de reklamere med daglig rengøring. Havde overset at hotellet var primært til homosexuel. det overrasket min datter og mig. Beliggenhed var dog go og let at parkere.
Lưu trú 2 đêm vào Tháng 2, 2024
Borja V. trả lời vào 09/02/2024
On behalf of Axel Hotel Berlin, apologies for not meeting your standards. Have a pleasant day.

10/10 - Xuất sắc

Gerard Paul

Enjoyed my stay. The staff were very friendly and my room was always clean, great cleaning staff. Thank you
Lưu trú 6 đêm vào Tháng 1, 2024
Borja V. trả lời vào 03/02/2024
On behalf of Axel Hotel, thank you for choosing us during your stay in Berlin. We are very glad to hear you had such an optimal stay and we are very happy to hear that our staff was part of the reason. Reviews like this give us strength to keep working hard to offer the best possible service. We hope to see you again soon. Kind regards

4/10 - Kém

Sondre

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 1, 2024
Hotelmanagement trả lời vào 02/02/2024
On behalf of Axel Hotel, we apologize for the inconviniences you might have experienced during your stay. Thank you for taking the time to share your feedback with us. We hope you can give us another chance and we can give you a better experience next time. Kind regards

8/10 - Tốt

NICK, Pontefract

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 12, 2023
Hotelmanagement trả lời vào 02/02/2024
On behalf of Axel Hotel, we are really happy to read you had a pleasant stay with us and we want to thank you for taking the time to share your feedback with us. We hope we can host you soon again and give you aneven better experience. Kind regards

8/10 - Tốt

Graham

Lưu trú 3 đêm vào Tháng 1, 2024
Hotelmanagement trả lời vào 02/02/2024
On behalf of Axel Hotel, we are pleased to read you enjoyed your stay with us. Thank you for shareing your feedback with us, it is really valuable for us. We hope we can host you soon again and give you an even better experience. Kind regards

10/10 - Xuất sắc

Jesus

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Hotelmanagement trả lời vào 02/02/2024
On behlaf of Axel Hotel, we thank you for taking the time to share your feedback with us and we are extremely happy to read you had such a pleasant stay with us! We hope to host you soon again and give you an even better experience. Kind regards

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Trivelig
Hotellet er i bedre stand nå enn tidligere.
Lưu trú 3 đêm vào Tháng 1, 2024
Hotelmanagement trả lời vào 02/02/2024
På vegne av Axel Hotel ønsker vi å takke for den hyggelige anmeldelsen din! Vi er i full gang med å renovere hotellet, og det er veldig hyggelig å lese at gjestene våre også legger merke til endringene vi gjør. Vi setter pris på at du tok deg tid til å dele dine ord med oss, og vi ser frem til å være vertskap for deg snart igjen og gi deg en enda bedre opplevelse. Med vennlig hilsen

2/10 - Tồi

Nicolas

Thích: Sạch sẽ
Không thích: Tiện nghi phòng
Déçu
J’adore les hôtels « Axel » mais la …. L’hôtel en lui même ça va sauf que nous avions une super suite avec de nombreuse fenêtre C’est top !!! Et non aucune ne ferme correctement ….. on a eu l’impression de dormir sur la rue ! Bruyant et glacial … même avec le chauffage à fond et un radiateur d’appoint que nous avons du demander à le réception je suis sur qu’il n’y avait pas plus de 15 dans la chambre. vu la température nous n’avons pas profité!
Lưu trú 3 đêm vào Tháng 1, 2024
Hotelmanagement trả lời vào 02/02/2024
Au nom de l'hôtel Axel, nous vous présentons nos plus sincères excuses pour les désagréments que vous avez subis lors de votre séjour parmi nous. Nous sommes en train de rénover notre bâtiment, de changer toutes nos fenêtres et de réparer le chauffage. Nous comprenons parfaitement que cela a affecté votre séjour chez nous, nous ne pouvons que nous excuser et promettre de vous donner une expérience agréable la prochaine fois que vous viendrez, car, heureusement, nous aurons résolu ces problèmes. Nous vous remercions d'avoir pris le temps de nous faire part de vos réflexions et nous espérons que vous nous donnerez une autre chance et que nous pourrons vous offrir l'expérience que vous méritez. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.

4/10 - Kém

daniel

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 12, 2023
Borja V. trả lời vào 12/01/2024
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

4/10 - Kém

Khách đã xác thực

Thích: Tiện nghi phòng
Deteriorating hotel
This hotel is deteriorating fast. Upon check in we were told that the hotel doesn’t always have hot water for showers! The hotel corridors have a damp musty smell and our room ceiling leaked on the last night. Staff are uninterested and sometimes worse. Stay somewhere else.
Lưu trú 3 đêm vào Tháng 12, 2023
Borja V. trả lời vào 12/01/2024
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

6/10 - Được

Dean

Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi phòng
Just Ok
Our stay was just ok. Staff were very friendly, good gym facilities and hotel is conveniently located (e.g., within walking distance to public transport routes). However, there was no hot water for showers (staff informed us of this upon arrival). There was a musty smell throughout the hotel, inconsistent cleaning of room, and very thin walls.
Lưu trú 5 đêm vào Tháng 12, 2023
Borja V. trả lời vào 12/01/2024
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

6/10 - Được

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi phòng
Friendly staff, poor facilities
Lưu trú 4 đêm vào Tháng 12, 2023
Borja V. trả lời vào 04/01/2024
On behalf of Axel Hotel, we would like to thank you for choosing us during your stay in Berlin. We are glad to hear you have had a pleasant experience with us and we will do our best to improve our services before your next visit so we can improve your overall stay. We hope to hear from you soon. Kind regards

10/10 - Xuất sắc

Phi Anh

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
As long as I got to the hotel, the staffs are welcome me with warm friendly talk. I feel like home. Thank you for your hospitality. Definitely will see you again. Phi Vu
Lưu trú 7 đêm vào Tháng 12, 2023
Borja V. trả lời vào 28/12/2023
On behalf of Axel Hotel, we are extremely glad to hear you had such an optimal experience with us. It is thanks to reviews like these that we have the strength to keep working hard to offer our guests the best possible service. We hope to host you again in the future and thank you for your feedback. Kind regards

4/10 - Kém

Harald

Mobiliar abgewohnt Abends duschen mit fast kaltem Wasser
Lưu trú 1 đêm vào Tháng 12, 2023
Borja V. trả lời vào 25/12/2023
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

2/10 - Tồi

Charles

Lưu trú 4 đêm vào Tháng 12, 2023
Borja V. trả lời vào 21/12/2023
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

4/10 - Kém

Rooney Romeo

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Staff friendly and helpful but slow, key card stopped working a day early, room missing curtains that were never fixed during our 3 night visit. Very tired and unkept rooms, looking like they needed a paint job. Hot water stopped at 8pm each night. Toilet gives little privacy due to no door, but the design of the room is very attractive.
Lưu trú 3 đêm vào Tháng 12, 2023
Borja V. trả lời vào 19/12/2023
On behalf of Axel Hotel, we are extremely glad to hear you had such an optimal experience with us. It is thanks to reviews like these that we have the strength to keep working hard to offer our guests the best possible service. We hope to host you again in the future and thank you for your feedback. Kind regards

2/10 - Tồi

rene

Lưu trú 2 đêm vào Tháng 12, 2023
Borja V. trả lời vào 19/12/2023
REVIEWS On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

4/10 - Kém

Giovanni

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Horrible
Hôtel plutôt sale. Très sombre, spa très sale…. Consommation d’alcool donc des clients très alcoolisés…. Horrible
Lưu trú 2 đêm vào Tháng 12, 2023
Borja V. trả lời vào 17/12/2023
On behalf of Axel Hotel, we apologize if we were not able to meet your standards; we are working hard to improve all of our services and we hope you give us another chance in the future to change your mind.

10/10 - Xuất sắc

Andreas

Lưu trú 1 đêm vào Tháng 12, 2023
Borja V. trả lời vào 16/12/2023
On behalf of Axel Hotel, we are extremely glad to hear you had such an optimal experience with us. It is thanks to reviews like these that we have the strength to keep working hard to offer our guests the best possible service. We hope to host you again in the future and thank you for your feedback. Kind regards

4/10 - Kém

andrea

Lưu trú 3 đêm vào Tháng 12, 2023
Borja V. trả lời vào 04/01/2024
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

2/10 - Tồi

Christian

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Disapointing attitude from staff
We had no hot water in our shower. We talked with the staff multiple times and the general response was a simple Sorry. No effort to fix the problem properly. The showerhead was also broken which they didnt get fixed in our 3 Day stay even though we mentioned it on the first Day
Lưu trú 3 đêm vào Tháng 12, 2023
Borja V. trả lời vào 16/12/2023
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

2/10 - Tồi

Nicola

Lưu trú 1 đêm vào Tháng 12, 2023
Borja V. trả lời vào 16/12/2023
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

8/10 - Tốt

Morten Kjær

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Skønt men koldt
Dejligt hotel, men værelset var meget koldt.
Lưu trú 4 đêm vào Tháng 12, 2023
Borja V. trả lời vào 16/12/2023
On behalf of Axel Hotel, we would like to thank you for choosing us during your stay in Berlin. We are glad to hear you have had a pleasant experience with us and we will do our best to improve our services before your next visit so we can improve your overall stay. We hope to hear from you soon. Kind regards

4/10 - Kém

Saverio

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Un albergo a 4 stelle che a mala pena ne valgono due, camera non pulita e non vengono fatte le pulizie, non hanno messo neanche la carta igienica, nella strutture a 2 stelle ho sempre trovato pulizia, fazzolettini per il naso, qui neanche un boiler pwr fare un the in camera o un nescaffe!!! Pagato tanti soldi che a mapana ne vale la metà! Molto deludente
Lưu trú 4 đêm vào Tháng 12, 2023
Borja V. trả lời vào 09/12/2023
On behalf of Axel Hotel, we would like to apologize for not having met your standards. We hope you give us another chance in the future to change your mind. Kind regards

10/10 - Xuất sắc

Orlando

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 12, 2023
Borja V. trả lời vào 16/12/2023
On behalf of Axel Hotel, we are extremely glad to hear you had such an optimal experience with us. It is thanks to reviews like these that we have the strength to keep working hard to offer our guests the best possible service. We hope to host you again in the future and thank you for your feedback. Kind regards

2/10 - Tồi

Mehmet

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My room did not get cleaned
Lưu trú 2 đêm vào Tháng 11, 2023
TR trả lời vào 05/12/2023
Sorry to read that your rooms wasn't cleaned properly during your stay. Please always inform us on site, as we will be able to handle these matters. Thanks

8/10 - Tốt

Sandro

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 11, 2023
TR trả lời vào 05/12/2023
Happy for your 4 Star review, we really appreciate that!

4/10 - Kém

Alex

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Crappy suite.
I don’t understand how can they be operating as a business, when the room that I stayed was dirty with stains and the bathroom had missing tile floor parts and it was supposed to be a junior suite. I did complained to the front desk but they would only listened and didn’t do anything. Room temperature was very cold and the 3 nights that I stayed the room was never cleaned. Since it was a non refundable rate I wasn’t going loose the money, otherwise I would had left the same day I arrived, this hotel requires to be remodeled and updated asap.
Lưu trú 3 đêm vào Tháng 11, 2023
Borja V trả lời vào 01/12/2023
On behalf of Axel Hotel, we apologize if we have not been able to meet your standards. We are currently under a process of transformation, and we highly value our guests feedback as it will allow us to tackle our weaknesses more efficiently. We hope you give us another chance in the future to change your mind; and in the meantime, we invite you to try any of our other locations so you can experience the full Axel Experience. Kind regards

6/10 - Được

Louis

Không thích: Sạch sẽ, nhân viên & dịch vụ
Me robaron
Lưu trú 2 đêm vào Tháng 11, 2023
Borja V trả lời vào 01/12/2023
On behalf of Axel Hotel, we apologize if we have not been able to meet your standards. We are currently under a process of transformation, and we highly value our guests feedback as it will allow us to tackle our weaknesses more efficiently. We hope you give us another chance in the future to change your mind; and in the meantime, we invite you to try any of our other locations so you can experience the full Axel Experience. Kind regards

4/10 - Kém

Oliver

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Leider ist das Hotel etwas in die Jahre gekommen. Das Zimmer auf der 6. Etage hat einen unangenehmen Geruch, der offensichtlich aus den Abwasserleitungen austritt.
Lưu trú 1 đêm vào Tháng 11, 2023
Borja V. trả lời vào 23/11/2023
Thank you for choosing us and for your review. We hope to see you soon.Kind regards

8/10 - Tốt

Timo

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Borja V. trả lời vào 23/11/2023
On behalf of Axel Hotel, we would like to thank you for choosing us. We thank you as well for reflecting your excellent stay in your review, as it is thanks to reviews like these that we have the strength to keep working hard in order to offer the best service possible. We hope to see you again in the future. Kind regards

10/10 - Xuất sắc

WILLIAM

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
WIL NYC
ALWAYS A KIND ATRRACTIVE ENERGETIC AND INFORMATIVE STAFF. THE BLACK RED GOLD DECOR OF THE ROOMS AND HALLS ARE QUITE COMFRTING EASING SEXY...KEEP IT ALL THAT WAY PLEASE..
Lưu trú 1 đêm vào Tháng 11, 2023
Borja V. trả lời vào 23/11/2023
On behalf of Axel Hotel, we would like to thank you for choosing us. We thank you as well for reflecting your excellent stay in your review, as it is thanks to reviews like these that we have the strength to keep working hard in order to offer the best service possible. We hope to see you again in the future. Kind regards

6/10 - Được

Richard, Denton

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel has seen better days, I stayed here in 2015 and was very disappointed with the hotel in this visit-2023. Parts of the room and common areas were broken. Jaquzzi is Luke warm not hot and no bubbles. Both the sauna and jaquzzi were out of action on two days. I asked for a robe to go up to the roof top on three separate occasions but nothing materialised. Key card was dissfunctional and I had to go to reception three times to get it sorted. Once in a towel and trunks only (as no robe) with the front door opening and stood in a queue. The room and common areas had a musty odour. The hotel is well situated for gay night life, but there was loud music at night coming from other hotel rooms.
Lưu trú 7 đêm vào Tháng 11, 2023
Borja V. trả lời vào 23/11/2023
On behalf of Axel Hotel, we apologize if we have not been able to meet your standards. We are currently under a process of transformation, and we highly value our guests feedback as it will allow us to tackle our weaknesses more efficiently. We hope you give us another chance in the future to change your mind; and in the meantime, we invite you to try any of our other locations so you can experience the full Axel Experience. Kind regards