Khách sạn Bertuccia

"The property is modern and clean. But the front desk staff is terrible. No smile and no courtesy."

"Staff helpful and friendly. Lovely pillows and sheets are excellent quality! Surprisingly quiet for an airport hotel."

"The choices of food was not great, it felt like prison that we couldn’t use any part of the hotel after 11pm as everywhere was locked until 8am. When we used the pool outside there was a mice in there happily swimming, when we advised the Hotel someone from maintenance came and took it out with a net he I didn’t use any other equipment or anything to clean the pool. We then refused to go into the pool and nothing was done about it. We were overcharged for something we didn’t have on our check...

"The hotel was a perfect place to stay in Acireale. This was our second time at this hotel and it was just as good as we remembered. Deborah and Rita were both incredibly helpful and made our visit even that much more enjoyable."

"property itself was good and room was well maintained. main reason for the 3 star rating is the location. although it was only five min from the airport but there was negligible public transportation specially on a sunday. closest stop was in a parking lot which required 8-10 min walk through a main road with no sidewalk etc. night time area looked quite shady. no places to eat nearby. i would suggest only using it if you had a rental car or for a night in case you have an early flight to...

"It is a beautiful spot! The rooms are very spacious and clean. The floors are a terracotta or stone tile and you need to wear slippers or shoes on them. The outdoor furniture is nice but very old and in need of freshening up and cleaning. The pool is stunning and a nice break in warmer afternoons. The breakfast was well done and great start to the day. Plenty of hot water and water pressure. The office was very helpful."

"A wonderful find and an excellent base to explore Sicily - but it’s the staff and their kindness and professionalism that sets it apart from the other options available. The hotel is well equipped with a beautiful spa and parking available. Staff are extremely accommodating and passionate about what they do. We will return! "

"This was amazing. A little distance from Catania centre but we had a car so that didn't matter. A lovely relaxed place right on the sea with access. Rooms were large and well maintained. Great atmosphere."

"Keswan and the team here were not helpful at all in my booking. Highly recommend avoiding the headache of staying here. Refused to help me in altering my booking at all, even though I contacted them 5 minutes after making my booking (which was two weeks out...) Very unprofessional resort. Will not be coming back. Disappointing."

"Great location excellent staff great breakfast"

"The "total spa" experience is very underwhelming. Access to a sauna, steam room, is not a "total" experience. The foot treatment consisting of ruining a walk on progressively more painful rocks was so bad we had to laugh. But... rooms were good and the staff were very pleasant. Everything else, that is standard, was really good."

"The setting was fantastic, and it was a great oasis inside the city."

"sarà stato il periodo ma trovare le zanzare in camera non è stato piacevole. per il resto buona struttura e pulizia."

"Loved the hotel. In a quiet part of town, but very close to the town center and some great restaurants."

"Nettes Personal an der Rezeption, tolles Zimmer mit Meerblick. Die Sitzgelegenheiten vor dem Hotel sind alle kaputt und Auflagen waren auch nicht vorhanden."

"We can’t speak highly enough about our three-night stay at UNA Palace Catania! We chose this hotel to celebrate our anniversary, and felt spoiled from the moment we arrived. The check-in was easy and the staff very welcoming, and the dining at the Etnea Rooftop restaurant was plentiful and delicious (both dinner and breakfasts). Our room was very comfortable and we enjoyed the balcony view of Etna. Centrally located, we found it easy to navigate our way to local sights and we appreciated the ZTL...