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"Very courteous staff, willing to help. Clean rooms and Nice beds."

"2 nuits calmes et un très bon repas. Chambre très confortable Le personnel est très prévenant "

"It is a comfortable and clean property. The only issue we faced was while check-in. The person on duty was very rude and was not ready to listen to our point. We were travelling with a 4 months old baby and we reached hotel around 2:00pm. I had booked an extra night to avoid waiting long for the check-in time. The person at the reception was very rude and kept insisting in waiting without listening to our whole point. He was almost ready to fight. Moreover I had spoken to their customer support 2 days in advance to avoid such scenario and they assured me there won’t be any troubles during the check-in but this person at the counter disregarded the whole thing said “Our customer teams are are sitting in Lyon. We are not connected to them and I cannot help. You need to wait.” Then after him calming down he gave us a very nominal room at first floor whereas we booked a room on upper floor with some extra amenities, like full minibar. Unfortunately we did not get to experience any of it because of the rude staff. The stay was okay if you don’t need to interact either the staff, a bit out of the main city, clean and quiet."

"Séjour agréable à l'hôtel Acadie. Très bon accueil, service impeccable. Restaurant agréable. Je recommande l'hôtel Acadie."

"Very clean. Has secure cycle storage. Staff friendly and helpful"

"La literie, notamment celle du dessus, mériterait au minimum une vérification visuelle. Il est difficile de se reposer sur le serement, surtout lorsqu'il y a un doute sur la propreté des draps (présence de taches). Cela éviterait de dormir dans des conditions inconfortables. Au vu du prix, nous ne nous attendions pas à assisté à des prestations haut de gamme. Cependant, un nettoyage un peu plus régulier du sol et des rebords de fenêtres serait appréciable, ainsi qu'un entretien plus approfondi de la cabine de douche, notamment sous les poubelles. On pense que le personnel d'entretien ne dispose pas de suffisamment de temps pour effectuer un nettoyage complet. Peut-être serait-il utile de proposer aussi de quoi nettoyer soi-même dans la chambre. Nous remercions toutefois l'hôtel Kyriad pour son accueil à notre arrivée, pour avoir réglé rapidement le problème de carte démagnétisée, ainsi que pour le prêt de deux coussins supplémentaires pour la deuxième nuit, ce qui nous a permis de mieux dormir. PS : Il serait également utile de rappeler les règles de silence aux clients. L'hôtel était assez bruyant après 23h, ce qui peut être gênant, surtout quand des enfants essaient de se reposer."

"There was absolutely nothing there for kids . The restaurant was close only open for breakfast "

"Breakfast was just ok, lacking of vegetables and fruits. Room is cleaned but all bed sheets only change when requested. Room is just bed and one small table, nothing else (no cups, no fridge, no safety box, no coffees in room…) everything you need have to come down to the lobby. "

"We recently had a three-night stay at this hotel. The location between Pontoise and Cergy-Pontoise made it possible to easily access the train station in either location without a problem. This property is also about a 15-minute walk from the 3 Fontaines shopping center. We arrived quite late on our first night, but the night watchman let us in and checked us in cordially and efficiently. He made sure that we could access the wifi and that all of our questions had been answered. We were greeted warmly for breakfasts. They were very good, offering both a few hot items and a variety of cold items. Everything was well organized, and the dining area was calm while we were there. Our room was small, but everything in it worked, and it had been satisfactorily cleaned. The only issue we had was with the shower. It was difficult to climb in and out over the side of a bathtub without any safety equipment. Also, when taking a shower, water leaked out from under the glass surrounding the shower. "