"Not impressed. After I booked 2 rooms 3 months in advance, I called the hotel to request the 2 rooms be in a specific building and together on the same floor. When we got to the hotel, they had no notes of my previous conversation with the Abbey associate. Neither room was in the building I requested, nor were they near eachother. First the lady at the desk told me room requests were a first come, first serve basis. It was 2pm, so I asked if that many people checked in already that there were no...
"Not impressed. After I booked 2 rooms 3 months in advance, I called the hotel to request the 2 rooms be in a specific building and together on the same floor. When we got to the hotel, they had no notes of my previous conversation with the Abbey associate. Neither room was in the building I requested, nor were they near eachother. First the lady at the desk told me room requests were a first come, first serve basis. It was 2pm, so I asked if that many people checked in already that there were no...
Eduardo