Khách sạn Big Rock

"The pool was closed, the bar was closed and they advertised a restaurant that was no longer there."

"This is an aging dog of a hotel. If you need a place to sleep and then move on, this might be it. But truly, it was awful. Building is in bad shape, the A/C in our room burnt up and smelled so we changed rooms from a King bed to the only other room avialable. The staff didn't know the difference between a full size (double) bed and a Queen bed. Two people on a full sized bed just didn't work and not for our planned four-day stay! We stayed that one more night because we were exhausted and...

"Hotel staff were very friendly and helpful. Buffet breakfast was good and stocked at all times. Rooms were very clean and tidy."

"Hygiene is poor, cleaning is not done properly"

"It was quiet"

"A cute lobby. This was a very clean and quiet hotel. The staff were very friendly to me. Would highly recommend!"

"Great place to stay in yorkville."

"Worth the stay"

"Very helpful staff"

"clean room and breakfast was good"

"There was no pool or anything else available. It was start of the summer season. I was very unhappy"

"The hotel decor is simple, but clean. Parking availability is almost all at the back. Not much they can do about it. But there is lots of spaces, just far enough away to make me a bit nervous walking from the car to the doorway. There is no one around. But it was fine. Breakfast is ok. Nice it’s included with the room"

"The room was very clean. The breakfast was just ok (basics, but nothing hot). It was quiet and good value for what you pay. It’s not fancy, but it’s not expensive."

"Checked into a robot, ceiling leaking, no plug for the bath"

"The building we stayed in was being completely redone. New paint, carpet in the hallway, and new flooring in the rooms. The lobby breakfast sitting area could use some more work however breakfast was pretty good."

"Everything. But more importantly the mattress and the sheets are very clean and comfortable."

"The Fairfield in St Charles IL (across from Geneva Commons) is amazingly improved over the last year under new ownership. The building and the rooms have been refreshed and that prior 1990's aging decor is GONE. New place is beautiful. Still under some renovations at this time, but the refresh is excellent. The staff is another area of upgraded improvement! Michelle, the GM, was so helpful on the phone and in person. Consistently. If you've stayed here before and been disappointed, give it...

"At check-in it was pointed out that I had reserved a handicapped room, which I did not do. Apparently the travel app that I used chose that room, and the manager switched it to a regular room for me. Maybe someone who really needed that room would come in. The manager also signed me up for the Hilton Honors program, so next time I will use that to book my stay. The rooms are very clean thanks to the cleaning staff who come in every other day to provide fresh towels, make the bed, and tidy up."

"Everything was amazing except it was a hot day and our air conditioning wasn't working properly. It was too hot to open a window, so We weren't able to sleep as the air was running but not cooling the room."