Search Hotels Near Bigwind Lake Provincial Park, Bracebridge

"Breakfast wasn't great, but for the hotel category and the price point, this did not surprise us. It was better than no breakfast at all "

"Beautiful quite location with breathtaking views"

"Loved it. Don't change a thing "

"Rooms were clean. Pool was great. Staff was helpful "

"All is well, but the rooms can appreciate a bit of renovation."

"Beautiful lake view room, nice resort staff. Our stay was during the off season so many amenities were not available. Not a whole lot of privacy and our room was next to a noisy group. Would like to visit again in the summer or early fall."

"Staff were obliging and helpful "

"Rude untrained incompetent staff! We woke up freezing around 1 am & called the front desk to inform them we had no heat, I checked the thermostat & discovered the batteries were dead. We asked the night desk clerk for 2 aaa batteries, he became agitated & refused, he said if they had any they were in the utility room on the top floor & he can't leave the desk, I recommended he call a co-worker & he claimed he could not as it was against company policy! He asked for time to figure out a solution, stating he would call back in a while. About 10-15 minutes later he called & said we need to pack up & move to another room, I informed him that we are 2 disabled senior citizens & it would be very painful for us to do that especially in the middle of the night & recommended he give us the batteries out of the thermostat in that room, he became angry & started yelling at us stating he's not qualified to change batters & it could cause a fire & demanded we pack up & move & if we refused to move there is nothing he can do for us! I called head office customer service only to discover there wasn't any other than M-F 9-5, I explained our problem to a booking agent & I think he called the Hotel manager who showed up with 2 batteries. When I explained the terrible treatment we received from his employee, we received NO apology & when I asked what he was going to do about it, he told us he's not doing anything because we refused to pack up & move in the middle of the night."

"All good"