2/10
Had to wait 3.5 hours for my PAID room to be ready(we finally got into our room around 10:30pm, after arriving around 7pm - we called Harrah's around 4:30pm, advising them we were having driving problems with the heavy rainstorm). Meanwhile Harrah's comp'd members got rooms right a way(and there was no common area to sit and wait, other than the casino if banquet at the Starbucks station); Room was filthy - toe nail clippings and lint on dirty carpet; bathroom floor was sticky( had to call housekeeping to come up and clean no housekeeping service so we had to call for new towels and ran out if toilet paper. This was NOT the caliber of other Harrah's casino/resorts I had stayed at in the past. That is why we chose Harrah's Biloxi, because of Harrah's reputation. The front desk told us it was a housekeeping problem - lack of help - but did offer to give us another room, but could not guarantee it to be smoke-free, which I declined for health reasons And they did said I would be called when the room was ready. After three+ hours waiting, I went to the front desk, and they said my room was ready for a while, but I had not gotten any phone call from the front desk - that agent I first spoke to was gone. And it still took nearly 20 minutes to get to my room- getting luggage out of the locked bellman room and up to my room. Yes, I was disgusted, and No, I would not - and cannot - recommend Harrah's Biloxi...They did comp me a $50 food voucher, but the restaurant was so-so.
carol
Lưu trú 4 đêm vào Tháng 6, 2025