Search Hotels in Blackstone District, Omaha

"This is my 5th stay at this location over the last 5 months and I was surprised with the disinterest staff had in my problems and the lack of resolution to any problems I had. I was there for 6 days without having room service stop by to empty trash, refill toilet paper, fresh towels. I was there with my family which includes 2 teenage girls so the trash filled quick and the towels needed a refresh. After the first day of no service, I assumed something happened because it wasn't normal. After the second day I had to get more toilet paper (1 roll) and asked for the room to be cleaned the following day. When that didnt happen I had to ask a second time for toilet paper (because they didnt clean it) and asked again for the room to be cleaned the next day because trash was starting to collect. When it didnt happen the second time, I had to get fresh towels and was assured again that room service would come. On the last night of my stay, after trying 3 times to get the room cleaned, I was told the general manager would be available for me to speak to the following moring. Handed me his business card. So the following morning when I stopped by the front desk, I was told he wasn't in yet. When I stopped by the front desk to check out a few hours later I was told he wouldn't be coming in. The whole experience I was met with a lack of concern from all front desk staff. This experience has me questioning my future stays with DoubleTree."

"The Staff at the front desk was amazing."

"Good place to stay. Lots around hotel. "

"Very clean, comfortable and convenient. The shuttle is quite useful. "

"During our stay, we experienced several inconveniences that I believe should be brought to your attention. We were a family of four, yet the bathroom only had three medium-sized towels available. Additionally, the television remote control either did not have batteries or was not functioning properly. The air conditioning unit had an outdated thermostat with buttons that made it difficult to comfortably adjust the temperature, the coffee maker was dirty. At the time of check-out, I attempted to inform the front desk about these issues. Unfortunately, the staff member showed little interest in addressing the concerns and simply responded, “Sorry, you are all set,” without offering any assistance or further acknowledgment. I hope this feedback can be taken into consideration to improve the experience for future guests. "

"Excellent Service exceeded Our Expectations "

"Great "

"We just stayed for one night. The room was clean and staff was friendly. Breakfast was good and the area was nice and clean. "

"Very accommodating staff! Clean hotel and is family friendly. The pool area is great for all ages!"