8/10 - Tốt
qinyu
Đi cùng gia đình
04/11/2025
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed the overall setting of the resort — the environment is beautiful and peaceful.
However, we did experience several inconveniences during our stay.
We arrived at night, and the front desk simply handed us a map and asked us to drive to our building by ourselves. The property is very large, and the buildings are scattered. It was completely dark, and the signs were not easy to see. We drove around for 20–30 minutes, passed by the wrong building twice, and eventually had to drive back to the front desk. Only then did the staff guide us to the room. Given the layout of the resort and our late arrival, we believe the front desk could have offered to lead us there from the beginning, which would have saved a lot of time and frustration.
The room itself was clean, but there were some amenities missing that are usually standard in most hotels: no refrigerator, no security box, and not even a phone in the room. We understand that every property is different, but it was a bit inconvenient.
Our biggest concern was the check-in and check-out policy. The check-in time is 4:00 PM, and the check-out time is as early as 10:00 AM. We asked if we could check out at 11:00 AM instead, but were told there would be an additional $50 charge. In all the hotels we’ve stayed in, even with an early check-out time, the front desk usually offers one complimentary hour when possible. A late check-in combined with a very early check-out, plus charging an extra fee for just one hour.
qinyu
Lưu trú 1 đêm vào Tháng 11, 2025
