Dear Ms. Ye Eun,First and foremost thank you very much for taking your time in sharing your feedback, we greatly appreciate your comments as it is extremely valuable to us.We sincerely apologize to hear about the behavior of our front desk staff, we want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We shall take all necessary measures required to rectify and further improve the service. We are hoping to have you back when you visit the island as one of our missions is to provide excellent guest experience for guest satisfaction.Thank you and have a pleasant day!