2/10 - Tồi
Christopher
06/08/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Before even arriving, there was trouble. I completed the pre-check-in form expecting to receive the room number, check in details, door code ect. The day went by with no communication from the host. Upon my reaching out, the host asked for additional photos of myself even though I’d already done that on the form. After asking multiple times when we would get our code and room number, we finally received it an hour after we were supposed to check in. Upon arriving at the property, we were very angry to find that this code was incorrect. There was another couple who arrived at the same time as we did who had exactly the same issue. Because we were travellers with no US phone number, we needed to find someone on the street to call the host to resolve this issue. Thankfully, a stranger helped us out and let us borrow her phone. A new code was given to us and the other couple and 2 hours after check-in time, we were finally in our room. Only then did we discover that our room had no bathroom. Upon asking the host, we were told that it was across the communal hallway. Ok, fine, whatever. Problem was, this code was different again, so we needed to reach out for yet another time to be able to access the bathroom. At this point, 3 hours had gone by, full of frustration and we had only just received access to everything we’d paid for. A diabolically poor check-in experience. The actual room is ok. The air conditioner is loud and very much overdue for a clean. Otherwise it is just ok.
Christopher
Lưu trú 2 đêm vào Tháng 8, 2025
