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Nhận xét về Nantasket Beach Resort

3 out of 5
Nantasket Beach Resort
45 Hull Shore Drive, Hull, MA

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 550/1005 nhận xét" "
Đánh giá 8 - Tốt. 241/1005 nhận xét" "
Đánh giá 6 - Được. 108/1005 nhận xét" "
Đánh giá 4 - Kém. 59/1005 nhận xét" "
Đánh giá 2 - Tồi. 47/1005 nhận xét" "

8,8/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Nha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 20/05/2024
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 - Xuất sắc

Desiree

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super nice hotel and great staff!
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 14/05/2024
Thank you so much for your kind words! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon!

8/10 - Tốt

Gabrielle

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 20/05/2024
Thank you for sharing your rating. We hope to welcome you back for an even better experience in the future.

10/10 - Xuất sắc

Timothy

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So close to the ocean. Great breakfast at Salt Water Diner in Hull.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 30/04/2024
We're thrilled you enjoyed the proximity to the ocean. Your positive experience means the world to us, and we hope to welcome you back soon for more memorable moments by the sea.

8/10 - Tốt

Aida

Thích: Sạch sẽ, nhân viên & dịch vụ
Kind dirty bathroom with lots hair shower dirty just not clean rug ants food
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 30/04/2024
We're genuinely sorry to hear about your experience. Maintaining cleanliness is a priority, and we'll address these concerns immediately. Your feedback helps us improve, and we're committed to ensuring a more pleasant experience for all our guests.

8/10 - Tốt

Ted

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
beach walk, indoor pool
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 24/04/2024
We are glad you enjoyed our indoor pool and location across from the beach. We hope to welcome you back again soon!

10/10 - Xuất sắc

Jeff

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thank you
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 24/04/2024
Thank you for sharing your positive rating! We hope to see you again soon!

8/10 - Tốt

Ted

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
spa was nice
Lưu trú 6 đêm vào Tháng 4, 2024
Manager trả lời vào 24/04/2024
Thank you for sharing your rating! We hope to welcome you back on your next visit to the area!

8/10 - Tốt

Garrett

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 13/05/2024
Thank you for sharing your rating. We hope to welcome you back again soon!

2/10 - Tồi

Lucas

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Couldn’t get in touch with Front desk for any services
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 19/04/2024
We apologize for the inconvenience you experienced trying to reach our front desk during your stay. Your feedback is valuable, and we will take steps to ensure better communication channels for our guests in the future. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit.

10/10 - Xuất sắc

Gina

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 01/05/2024
Thank you for sharing your positive rating. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Gretchen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely wonderful hotel right across the street from the ocean. Loved it.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 15/04/2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and the beautiful ocean views. We hope to welcome you back soon for another wonderful experience!

2/10 - Tồi

Robyn

Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 24/04/2024
We regret that you did not enjoy your stay with us. We hope to have the opportunity to regain your trust and deliver a better experience on a future visit.

8/10 - Tốt

Brian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 03/04/2024
Thank you for sharing your rating and we hope to welcome you back again soon!

8/10 - Tốt

Olin

Lưu trú 3 đêm vào Tháng 3, 2024
Manager trả lời vào 15/04/2024
Thank you for your positive rating! We hope we welcome you back again soon!

8/10 - Tốt

connie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 03/04/2024
Thank you for sharing your rating and we hope to welcome you back again soon!

10/10 - Xuất sắc

Joyce

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay, parking easy, very clean room, great steak dinner at the restaurant!
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 18/03/2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay with us. We hope to welcome you back for another fantastic experience soon!

6/10 - Được

Christine

Đi cùng bạn đồng hành
While we love the beach, the price to stay at the property with the additional 75 dollar “amenities “ charge was not worth it .
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 18/03/2024
Thank you for sharing your feedback with us. We appreciate your love for the beach and apologize that our amenities charge did not meet your expectations. We'll certainly take your comments into consideration as we continually strive to improve our offerings and ensure a more enjoyable experience for all our guests.

4/10 - Kém

Robson

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hi
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 15/03/2024
We are sorry you were not entirely satisfied with your stay. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 - Xuất sắc

Jacki

Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 03/04/2024
Thank you for your positive rating! We hope to welcome you back for another enjoyable stay in the future.

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi phòng
Great location, nice hotel.
Nice property in a great location. Could use some updates. Elevator was broken. Hot tub was great! The windows let in lots of noise so you hear cars screeching by all night.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 28/02/2024
Thank you for taking the time to share your thoughts with us. We apologize for the inconvenience caused by the broken elevator and the noise from outside. Your feedback about the need for updates is duly noted, and we'll certainly consider it in our ongoing efforts to enhance our facilities. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.

8/10 - Tốt

Robert

Clearly…some accountant is involved in cost cutting…. 2nd time in a month. Fireplaces that don’t work..same with elevators, staff not trained, exterior paint on balconies looking tired and in need of repair..soon they will lose resort statud and we’re re-thinking booking a wedding. So sad.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 28/02/2024
We appreciate your candid feedback, and we genuinely apologize for the issues you've encountered during your recent visits. We understand your concerns, and rest assured, we take them seriously.Our commitment to providing a quality experience is unwavering, and we assure you that we are actively addressing the challenges you've highlighted. We are working to resolve the fireplace and elevator issues promptly. We are genuinely sorry for any inconvenience caused, and we hope to have the opportunity to regain your trust.

6/10 - Được

Baozhu

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room check in too late
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 28/02/2024
We are sorry you were not satisfied with our check in time. We hope to welcome you back for an improved experience in the future.

4/10 - Kém

Elaina

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Could be so much better
This hotel was for a Valentine's celebration with my husband. We arrived and our fireplace didn't work. I called the front desk and was told maintenance would be up. 20 minutes later I called again and asked again saying the night is being wasted and to be moved to a different room. We moved from the 3rd floor ocean view to a 2nd floor ocean view. The funny dream staff was edgy like it was our fault the fire place was broken. It was a nice room but you could hear the people above us walking around and the floors were very squeaky and kept us awake. It also stunk like cigarettes. Not ideal! Also the rug in several areas throughout the hotel are torn and need to be repaired. For the price, they can do better in customer service for sure and maintenance should be available quickly.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 13/02/2024
We sincerely apologize for the inconvenience you experienced during your Valentine's celebration. It's disheartening to hear about the issues with the fireplace, noise disturbances, and the odor in your room. We appreciate your honesty and hope you would consider giving us another opportunity to provide you with a more enjoyable experience in the future.

10/10 - Xuất sắc

Brigitte

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
3e1d3c7c-1680-4b03-829d-2d2680e4a447
Lưu trú 3 đêm vào Tháng 2, 2024
Manager trả lời vào 13/02/2024
We are glad you enjoyed your stay. Thank you for sharing your rating!

10/10 - Xuất sắc

Mariya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Exactly what I needed for a quick 2 night stay!
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 13/02/2024
We're delighted to hear that our accommodations were exactly what you needed for your quick two-night stay! Thank you for taking the time to share your positive experience. Should your plans bring you back our way, we look forward to welcoming you again.

10/10 - Xuất sắc

Peter, Ayer

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 06/02/2024
Thank you for sharing your positive rating. We hope to welcome you back again soon!

6/10 - Được

Tamara

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 31/01/2024
Thank you for sharing your rating. We are sorry you were not entirely satisfied with your stay and we hope to welcome you back for a more enjoyable experience in the future.

8/10 - Tốt

Anthony

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was super friendly and kind. Overall cleanliness was good, and the feel of the hotel in general was nice and updated. Downside was that our room smelt of cigarettes, even though they are supposed to be a smoke free property. & I’m not sure what it was but there was a loud annoying noise running throughout our entire stay, sounded like there were large washer machines going right above our room.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 29/01/2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff super friendly and kind, and that you appreciated the overall cleanliness and updated feel of the hotel.We sincerely apologize for the inconvenience you experienced with the smell of cigarettes in your room and the disruptive noise during your stay. This does not align with our commitment to providing a comfortable and enjoyable experience for our guests. We will investigate the issues raised and take corrective measures to ensure they do not recur.Your input is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved and more pleasant stay in the future.

10/10 - Xuất sắc

Darrin

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 23/01/2024
Thank you for sharing your positive rating! We hope to welcome you back soon!

10/10 - Xuất sắc

Gregory

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Fantastic resort Fantastic rooms and views incredible staff and service!]👍👍
Lưu trú 3 đêm vào Tháng 1, 2024
Manager trả lời vào 23/01/2024
Your positive feedback means the world to us. We look forward to welcoming you back for another fantastic stay in the future!

2/10 - Tồi

Christine

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 18/01/2024
We regret that you were not entirely satisfied with your stay. We hope to have the opportunity to welcome you back for an improved experience.

10/10 - Xuất sắc

Fred

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Like how clean and new it was.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 17/01/2024
Thank you for sharing your kind words! We hope to welcome you back for another enjoyable visit soon!

10/10 - Xuất sắc

Linda

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 18/01/2024
Thank you for sharing your positive rating! We appreciate you choosing our hotel for your stay!

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Sạch sẽ
The hotel is beautiful, one of my favorites..The staff are friendly, the beds are super comfy. Convenient to lots of restaurants, the only complaint I would have is the room is not the cleanest I had to use my own lysol wipes to wipe stuff down. Other than that everything else was great..
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 08/01/2024
Thank you for your kind words and for choosing our hotel as one of your favorites! We're delighted you enjoyed our friendly staff, cozy beds, and convenient location. We apologize for any cleanliness concerns; your feedback is valuable, and we'll address this to ensure a more pristine experience for our guests. We look forward to welcoming you back for an even better stay next time!

10/10 - Xuất sắc

Jessica

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 08/01/2024
Thank you for sharing your feedback. We appreciate your positive rating!

4/10 - Kém

Robert

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
If they ( Resort) invested in the physical property, and put on some more staff, it would be a five star Resort. Alas, they have hired a “ bean counter” who has told upper management he or she will “ draw a line on costs”… penny wise, pound foolish. One of the great locations on the south shore. Elevators broken, restaurant closed on New Years Day, no room service, no one to help with bags…
Lưu trú 4 đêm vào Tháng 12, 2023
Manager trả lời vào 08/01/2024
Thank you for sharing your feedback with us. We appreciate your insights and concerns regarding our services and facilities. We hope to welcome you back and provide you with a more seamless stay in the future.

6/10 - Được

William, Spring Hill

Lưu trú 3 đêm vào Tháng 12, 2023
Manager trả lời vào 08/01/2024
We are sorry you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience in the future.

2/10 - Tồi

Camden

Không thích: Nhân viên & dịch vụ
I would like some sort of refund for this stay. I tried to check in twice at the appropriate check in time and the staff was so rude. I let them know we had a wedding to get ready for and was still so rude. I had STILL let them know we would be checking in late and then when we did check in we were marked as a no show and almost didn’t get our room. I want some sort of refund.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 04/01/2024
I'm really sorry to hear about the trouble you faced during check-in. It's definitely not the experience we aim to provide our guests. We recommend contacting the hotel general manager to discuss these issues further.

10/10 - Xuất sắc

Rita

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 01/01/2024
Thank you for your positive rating. We appreciate you staying with us and hope to see you again soon!

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ
Cute but ehh
We spent 3 nights, we had two rooms. Rooms were weirdly warm considering that it was late December, the AC was definitely not working properly. Mattress cover on one of the beds had a pretty nasty stain and we complained about it twice to no avail although beds were made daily! TV in one room didn’t work. Neither bathroom door locked. Parking is not easy.
Lưu trú 3 đêm vào Tháng 12, 2023
Manager trả lời vào 01/01/2024
I'm really sorry to hear about the issues you encountered during your stay. Problems with temperature control, bedding, TV functionality, and bathroom locks are certainly not up to our standards. Your feedback is crucial, and I'll ensure these concerns are addressed immediately to enhance our guests' experiences. I apologize for the inconvenience you faced and hope we can make it right for any future stays you might consider with us.

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 31/01/2024
We are glad you enjoyed your stay and we hope to welcome you back again soon!

6/10 - Được

Sidnei

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Achei o quarto um pouco frio , pois a lareira tinha um temporizador e de hora em hora tinha que ficar ligando .
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 01/01/2024
We are sorry the fireplace did not meet your expectations. We appreciate you sharing your thoughts, and we hope to have the opportunity to create a more satisfying experience for you in the future.

10/10 - Xuất sắc

Julia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 01/01/2024
Thank you for your positive rating! We hope to welcome you back again soon!

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
This place is poorly run now
This has been the worst hotel experience I’ve endured ever!!!! Hearing g vent over my bed sounds like a freight train so it wakes me all during the night .. no solid sleep. Broken phone, no way to call desk so I had to walk to front desk with all questions. Hotel employee came to fix the phone and not knocking, walked into the bedroom unannounced. Wall looks like it has 2 blood stains that are not small.. so so so many issues it’s very disheartening..!
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 01/01/2024
I'm truly sorry to hear about your disappointing experience. Your comfort and peace of mind are our priorities, and it's disheartening to learn about the issues you faced. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.

6/10 - Được

Melissa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel, We have stayed here before and enjoyed it. Unfortunately…Long wait to check in. I prepaid, but was still charged a hundred dollar “deposit” at check in which was completely unexpected and unexplained until I asked. The resort fee was expected but the deposit was not and doesn’t make sense when you have already paid in full. They didn’t know anything about the electric car charging station, and could only provide a page long instruction sheet that required downloading an app and creating an account, which is very time consuming and I really wish they had told us in advance as we were already late and could have done that more easily in advance. The hotel is very nice and the pool and gym are excellent. We really enjoyed the experience except for the check in process so hopefully that will be smoothed out in the future.
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 26/12/2023
Thank you for returning to our hotel, and I apologize for the inconvenience you faced during check-in. Your feedback about the incidental hold, lack of information regarding the electric car charging station, and the delay it caused is valuable. We'll work on streamlining our processes to ensure a smoother experience for our valued guests. We're delighted you enjoyed the facilities and hope to provide an even better stay for you in the future.

8/10 - Tốt

Lynda

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 26/12/2023
Thank you for staying with us. We hope to welcome you back for an even better experience in the future!

10/10 - Xuất sắc

Ben

Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 26/12/2023
Thank you for your positive rating! We hope to welcome you back again soon!

6/10 - Được

Greg

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
We've stayed at this property 10x and this hotel has no system to recognize repeat clients or VIPs. We were there for 2 nights in Dec 23 and didn't get cleaning service, although we asked for it. They offered to provide a credit. Upon checkout, no one had made a notation of the problems or communication. No manager presence was available during the 2 days. Also, upon checkin, staff told us Shoreline restaurant was serving until 10PM. At 9:15, we showed up and restaurant kitchen was closed. So, was most everything else in town. We asked for new pillows that weren't lumpy. We were delivered pillows with no pillow covers by someone who couldn't pronounce the word "pillow". Overall, really disorganized and doesn't seem to be improviing. No one really cares about guests at this place. Avoid.
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 26/12/2023
I'm truly sorry for the numerous disappointments you faced during your recent stay. This lack of recognition for your loyalty, coupled with service issues and miscommunication regarding amenities, is unacceptable. Your feedback is incredibly valuable, and I assure you that this does not align with the level of service we aim to provide. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 - Xuất sắc

Amaury

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I had to wait 25 minutes in the lobby. It took more than 40 minutes for them to see the deal from Expedia in their system I hate Hotels.com since it got taken over by Expedia There is no way to reach someone on the phone and the bot sucks. The reward is really not as good: I used to earn 1 night on 10 booked. Now I am getting a couple of $ for each night. I will research for an alternative for 2024
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 19/12/2023
I'm sorry to hear about your frustrating experience with hotels.com. We hope you enjoyed your stay with us and we apologize for the delay at check in. We hope to welcome you back again soon!