6/10 - Được
Raymond, Camden
Đi cùng bạn đồng hành
18/08/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Unfortunately the property falsely advertise their pool facilities when you can only access it with a reservation and kicked out by 3.45pm so new people can come in. They claim it was to allow everybody to use the pool but that’s not what’s happening here. They only allow two people per room, new reservations at 4pm so automatically they get adults what coincidental benefits their pool bar. What they just do is advertising they have a pool, have big social media campaigns to come for a staycation and sit around the pool, but in reality they want to be a pool bar and have the revenue without staff walking around the whole day removing towels so new people can come in. Of course this policy results in massive complains at the front desk as they don’t tell you about the pool policies during check in, they don’t put a big disclosure on their advertising so in my opinion this hotel is falsely advertising their facilities. They did allow us to check out and we received a refund because why pay a premium for a 4 star hotel for a pool you get kicked out off and not able to use unless you made a reservation. Also the staff themselves were not aware of the precise policies the hotel has regarding the pool , why not explain it to your guests upon check in, or when you enter the pool or give a heads up an hour in advance not 2 minutes before you have to leave being all wet and just ordered snacks and drinks. I just can’t imagine as luxury hotel owner that this policy is sustainable
Raymond
Lưu trú 1 đêm vào Tháng 8, 2025
