6/10 - Được
Janet Catherine
Đi cùng bạn đồng hành
26/05/2024
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
The hotel was comfortable but definately not what I would call a luxury hotel.
The washrooms are very dated and I suppose that is why there is no pictures of them on their website.
Rooms were very clean and comfortable and the cleaning staff did a very good job.
Avoid room 526 - it is right beside the gym and you will hear banging starting at 7am. We told the front desk and he said he had never heard that before (seemed to be implying I was either making it up or being difficult). We asked to be moved & he said he would need to talk to his manager. We never heard back from him and I know he could have done something. He chose not to.
The other person that was there later that evening was extremely helpful and we were able to move to a quieter room. She was very kind and accommodating.This is how front desk service should be. The first room we had seemed to be for someone with physical challenges as there was a chair in the shower, pull bars all around the bathroom and no tub. Again, our "new" room was much better. There were 2 people at the front desk that were very good (and very nice). The person who switched our room and a very nice young man who offered to help us hail a cab.
The other employees working on the front desk were not helpful or even nice for that matter.
The bellhop was very helpful in assisting us in navigating the subway system and the doormen were extremely professional.
The restaurant had some delicious drinks but the breakfast was not great.
Janet Catherine
Lưu trú 5 đêm vào Tháng 5, 2024