Thanks so much, we're glad you enjoyed it Gerald!We hope to welcome you back to Waltham again.

Thank you for taking the time to leave a review of your recent stay. We're delighted to hear you enjoyed most aspects of your visit. However, we are incredibly sorry to learn about your wife's missing diamond bracelet.Losing a valuable item, especially one with sentimental value, is understandably distressing. We take guest security very seriously, and we will conduct a thorough investigation into this matter. Our housekeeping staff follows strict protocols, and we will be reviewing security footage to see if we can find any leads.

Thank you so much for your review Chan! We hope to welcome you back into Waltham.

Thank you for the review Chaudhry! We're glad you found our hotel clean.

Thank you so much for your kind review Jacques! We're thrilled to hear that you had a great stay overall and that our staff was amazing. We take pride in providing excellent service, and your feedback lets us know we're on the right track. We're also glad you loved our beds - a good night's sleep is essential for a relaxing stay. We hope to welcome you back again soon!

Thank you for your review and for bringing this to our attention. We sincerely apologize for the experience you and your husband had with the shuttle service driver. We expect all staff, including those from contracted services, to be friendly and professional.

Thank you for taking the time to leave a review Winnie. We sincerely apologize that you did not receive the room you booked through Expedia, specifically the lake view. We understand how disappointing this must have been for your stay.We always strive to fulfill guest requests whenever possible. In the meantime, we are reviewing our procedures with Expedia to ensure better communication and guest satisfaction in the future.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our hotel for a truly exceptional experience on your next visit.

Thank you so much for your review Marvin! We hope to have the opportunity to welcome back to Waltham

Thank you for your review Traci Lynn! We're delighted to hear that you found our bedding to be so comfortable, like sleeping on a cloud. Providing a restful night's sleep is always our goal, and we're thrilled we could exceed your expectations. We look forward to hosting you again in the future!

Thank you for your kind review Traci! Our Signature Heavenly Bed is definitely unique to Westin and so glad you enjoyed it. We hope to welcome you back when you're in Waltham.

We're glad to hear that your check-in and check-out process was smooth and that you found our restaurant staff to be friendly Julio! Your feedback is appreciated, and we hope to have the pleasure of welcoming you back again soon.

Thank you for your review Heather! We're delighted to hear that you found our property beautiful and enjoyed the great rooms and location. We hope to welcome you back soon for another wonderful stay!

Thank you so much for providing your feedback! We look forward to welcoming you back to the hotel soon!

Thank you so much for providing such wonderful feedback and for your kind words about our staff! We look forward to welcoming you back!

Thank you so much for your review Emily! We hope to have you back in Waltham with us again.

Thank you for taking the time to share your recent experience at our hotel Elie. We sincerely apologize that your stay fell short of expectations in several ways.We understand your frustration with the high price and low quality of the hotel restaurant. We take guest feedback seriously, and we will be sure to share your comments with our restaurant manager to see what improvements can be made.The limited Starbucks hours and lack of a 24/7 convenience store are also valid concerns. We will investigate the possibility of extending Starbucks hours or exploring alternative on-site food options. We apologize for the inconvenience caused by the dirty vending machine, and we will ensure it's properly cleaned and restocked.We are extremely sorry that the thin walls and noisy neighbor disrupted your sleep on both Saturday and Sunday. It's unacceptable that our front desk did not answer your call when you tried to address the issue. We will be reviewing this incident with our staff to ensure they are better equipped to handle such situations in the future.We appreciate your feedback and hope you will give us another chance to provide you with a more positive experience in the future.

We are glad you enjoyed your stay at the Westin Waltham and appreciate the kind feedback!

We are glad you enjoyed your stay at the Westin Waltham and appreciate the kind feedback!

We are glad you enjoyed your stay at the Westin Waltham and appreciate the kind feedback!

Thank you for your feedback Charnel! We sincerely apologize about the inconvenience caused by the lack of staff presence during check-in and the cleanliness issues you encountered in your room. We hold ourselves to a high standard for cleanliness and will be sure to address this with our housekeeping staff immediately. Regarding Starbucks, tipping is certainly welcome, but it should never feel pressured. We'll communicate this to the staff to ensure a more guest-centric experience.

Thank you so much for providing your feedback! We hope to welcome you back to the hotel soon!

Thank you so much for sharing your feedback with us! We're so glad that you had a great stay, and we certainly appreciate your thoughts on the breakfast buffet. We're currently evaluating our offerings and are hoping to make some positive changes in the near future. We look forward to welcoming you back to the hotel soon!

Thank you for taking the time to leave a review Viktoriia! We're glad you enjoyed your stay at our hotel.

Thank you so much for your kind review David! We hope to welcome you back to Waltham again.

Thank you for your honest feedback Drimel! We're glad to hear the location was convenient and the hotel was clean. We understand your point about the decor feeling a bit outdated. We're always looking for ways to improve, and guest feedback like yours is valuable. In the meantime, we hope you enjoyed your stay overall.

Thank you for taking the time to provide your feedback. I'm so sorry to hear about the mattress in your room causing you to not sleep well. Our mattresses are on the softer side, but we will certainly take a look at the one from your room to see if it needs to be changed out. We hope you choose to stay with us whenever you're in the area again!

Thank you for taking the time to provide your feedback. I'm so sorry to hear about the noise coming from other guest rooms, but I very much appreciate your kind words about our staff. We hope to welcome you back to the hotel soon!

We are glad you enjoyed your stay at the Westin Waltham and appreciate the kind feedback!

Thank you so much for your kind review Carol! We hope to welcome you back to Waltham again.

Thank you for your kind words Elizabeth! We take great pride in our friendly and courteous staff, and we're happy to hear they made your stay enjoyable. Spacious and clean rooms are a priority for us as well, so we're glad you found yours to be comfortable. We hope to welcome you back to Waltham again!

We're thrilled you enjoyed the hotel's design and the variety of food options Michael! We take pride in creating a stylish and comfortable space for our guests, and we strive to offer a wide range of culinary experiences. Thank you so much for your kind words.

Thank you so much for your review Patricia! We hope to see you back again.

We are glad you enjoyed your stay at the Westin Waltham and appreciate the kind feedback!

Thank you so much for providing your feedback! We hope to welcome you back to the hotel soon!

We are glad you enjoyed your stay at the Westin Waltham and appreciate the kind feedback!

I am so sorry to hear you had a poor experience at our hotel. If there is something in particular we can work on for the future, please reach out to the hotel directly and ask to speak to any manager.

Thank you so much for providing your feedback! We hope to welcome you back to the hotel soon!

Thank you so much for your kind words Ashley! We're thrilled to hear you enjoyed your stay and found the room clean, the staff friendly and helpful, and the location convenient. We look forward to welcoming you back again soon!

Thank you so much for your review Kelly! We hope to have you back in the future.

Thank you so much for providing your feedback. We're so happy that you enjoyed your stay and had a great experience interacting with our staff. We hope to welcome you back soon!

Thank you for sharing your feedback with us. I'm so sorry to hear you did not have a good experience while staying at our hotel. If there is anything specific we could have done better to improve your stay, please reach out directly to anyone from our management team.

We appreciate you providing your feedback and we hope you're able to stay with us again soon!

Thank you so much for sharing your positive experience with us! We hope to welcome you back to the hotel soon!

Thank you so much for providing your feedback and for highlighting our staff! We're so happy you enjoyed your stay and hope to welcome you back to the hotel soon!

Thank you so much for providing your feedback! We're so happy you've enjoyed your stay and we hope to welcome you back to the hotel soon!

Thank you so much for sharing your feedback! We're so happy that you enjoyed breakfast and we hope to welcome you back to the hotel soon!

Thank you so much for providing your feedback! We hope to welcome you back to the hotel soon!

I'm delighted to hear you had such a wonderful experience Heidys! Thank you for taking the time to share your kind words about your stay. It's incredibly rewarding for our staff to know their efforts in creating a comfortable and enjoyable atmosphere are appreciated. We look forward to welcoming you back again soon!

Thank you so much for providing your feedback! As we strive to be as perfect as possible, if there is anything we could have done better to make your stay more enjoyable, please reach out to anyone from our management team to let us know.

Thank you so much for providing your feedback, as disappointing as it is to hear about the service failures from our Housekeeping team. I will discuss your review with Housekeeping management to make sure this is corrected for the future, as this is certainly not the experience we want to provide for our guests. I sincerely apologize, and hope you will give us another chance in the future.