8/10
The front office staff were very friendly, helpful, and kind! We ordered food from the restaurant, and it was good and the portion sizes were generous. The bar staff were also friendly, and the pool area was clean and inviting.
However, the rooms were quite dated and in need of upgrades. They lacked basic amenities like coffee makers, and unfortunately, the sheets and towels were dirty.
We also had a negative experience with the housekeeping staff. They scolded our group for congregating in the common area and insisted that we return all the chairs we moved. One staff member even told us not to make her job harder, as it was her responsibility to clean up after guests. This interaction felt unprofessional and unnecessary.
Overall, while the customer service at the front desk and bar was excellent and the amenities like the pool were enjoyable, the condition of the rooms and the attitude of some housekeeping staff left a lot to be desired.
Nicole
Lưu trú 2 đêm vào Tháng 6, 2025