"It was a mixed bag - mostly positives, but with a couple of inexcusable negatives.
Pros:
The hotel is new, nice interior decor and amenities (small but well equipped gym, narrow swimming pool but with sauna/hot tub, nicely done, laundry room in basement with free use of washer/dryer, underground carpark - a rarity in Cambridge (though at a fee), apartment style rooms with kitchen including pots/pans/plates/cutlery/microwave etc etc, decent bed and bathroom). Staff at front desk were great.
Cons:
One major and significant issue was the duvets were very poor, with huge lumps of filling in some pockets, while others were completely empty, leaving you with lots of cold spots. I asked for a replacement but it was the same. Clearly an issue with procurement quality, and something critical when sleeping in a new place. I caught a cold from the aircon and the unevenly insulated duvet.
Second was the housekeeping staff who reeked of body odour. Not just one, but two different staff members - both male I should add - absolutely stank out my room.
Third was a general issue with phones and communication. When I asked one of the housekeeping staff for a replacement duvet at 4pm, they never got back to me. I called again at 9pm, then still didn't come. Eventually someone came an hour later after a further call. Calls to room service were often left ringing for ages and not answered.
Breakfast: it was 'ok' - standard full English, with pastries/bread etc, but a bit unimaginative."
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