2/10 - Tồi
Joel
Đi cùng bạn đồng hành
20/02/2026
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Initially we were led to the worst room possible...with views of A/C systems right outside our balcony...but I insisted on moving, so we ended up in a room with a great mountain view! The room itself was very nice and spacious.
However there were some shortcomings. The A/C was regulated (stopped at 68 degrees)...and the room temperature was too warm at nights. Also, the room had an espresso machine, but no standard coffee machine...with no condiments (sugar, cream). Lastly, the showerhead was very weak!
Hotel services were terrible. For starters, the maid service was really bad. On the day that I requested service AFTER 11:30 am, they failed this request in more ways than one. Their valet attendant forgot to add my husband's ski gear in our rental car one day...and when my husband realized this, we had to drive back to get it. It costed us an hour of our day in Vail! Their complimentary shuttle service was even worse. Completely unreliable! One night, we nearly lost our dinner reservations because this slovenly driver showed up at least 20 minutes LATE (with no apology at that)...even running inside the hotel for a bathroom break (on top of this massive delay)! On top of all this, he dropped us off at the wrong drop-off location...seemingly on purpose!
Despite these sub-par services, the hotel services and fees were outrageous...$50 daily for valet, and $60 daily for resort fees! Frankly, I feel we deserve a portion of these valet and resort fees refunded!!!
Joel
Lưu trú 4 đêm vào Tháng 2, 2026
