Dear Eric, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for alerting the front desk staff when this incident happened. We really appreciate your feedback and kind words about our colleagues, and apologise that this incident occurred during your stay. Since you have alerted us we have escalated the matter with our team and are investigating how this happened so we can ensure this doesn’t happen again. We’re pleased to have been able to offer you a room move and additional food and beverage credit, and understand that it was personal preference to remain in the room. If there is an opportunity to welcome you back to Hyatt Regency Brisbane, please get in touch with us directly to arrange. Sincerely,Hyatt Regency Brisbane

Dear Catherine, Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.We're very happy to read that you had an enjoyable stay and we look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Dino, Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us. We're glad to read that you enjoyed our location on Queen Street Mall and hope to welcome you back to Hyatt Regency Brisbane again soon. Kind Regards, Hyatt Regency Brisbane

Dear Michael, Thank you for taking the time to rate your stay with us. We're glad to read that you enjoyed the central location of our hotel. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Best Regards,Hyatt Regency

Dear Justin, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Lesley, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.I was delighted to hear of your overall enjoyable stay with us. Your kind comments regarding our property have been warmly received and I would be delighted to pass those onto my team. Rest assured I have also made note of your comments regarding the hotel parking, its great to hear that our staff were easily able to guide you to the centre parking. We understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your comments. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Sincerely,Hyatt Regency Brisbane

Dear Cheryl, Thank you for taking the time to rate your stay with us. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Naomi, Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.We're glad to read that you enjoyed the infinity pool during your stay. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Richard, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.I was delighted to hear of your overall enjoyable stay with us. Your kind comments regarding our property have been warmly received and I would be delighted to pass those onto my team. Rest assured I have also made note of your comments regarding the air-conditioning and restaurant staff and will be sure to address this matter as a priority to further improve our offerings and service delivery at the hotel. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Sincerely,Hyatt Regency Brisbane

Dear Andrew, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stays with us.I am delighted to hear of your enjoyable stay with us. Your kind comments regarding our property, in particular our location and staff, have been warmly received and I would be delighted to pass those onto the team. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Sincerely,Hyatt Regency Brisbane

Dear George, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind regards, Hyatt Regency Brisbane

Dear Ian, Thank you for completing our guest satisfaction survey, and for providing us with wonderful feedback following your recent stay with us.I was delighted to hear of your enjoyable and memorable stay with us. Your kind comments regarding our property, in particular the Hibiscus Bar & Terrace, have been warmly received and I would be delighted to pass those onto the team.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Sam,Greetings from Hyatt Regency Brisbane! Thank you for taking the time to complete this online review. We are sorry to hear that the shower was poor and you didn't have time to let reception know. We will always respond to issues like these as a matter of urgency and in order to rectify the issue whilst our guests are still in-house. We are very pleased to hear though that you enjoyed our central CBD location and that you found the hotel clean and tidy. With regard to parking we do offer valet parking at the property and self-parking at Up-Town shopping centre which is located directly opposite the hotel. thank you for letting us know his is not clear on hotels.com we will review our listing to ensure this is clearer for guests.Kind regards,Kirsty Clunes

Dear Mr Hutchinson,Warm greetings from Hyatt Regency Brisbane! Thank you for taking the time to complete this on-line review. Further to our Assistant Front Office Managers email to you, we are very concerned and sorry to hear of the issues you encountered during your recent stay with us. We take pride in providing great service to our guests and your feedback is crucial in helping us identify areas of improvement. We hope that you will take the time to respond to our email with additional information so we can look into this matter further and take appropriate action.Once again, we are very sorry to hear of the shortcomings you experienced during your stay, and we look forward to hearing from you further.Kind regards,Kirsty Clunes - Director of Sales and Marketing

Dear Peter, Thank you for taking the time to rate your stay at Hyatt Regency Brisbane. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Antonio, Thank you for taking the time to rate your stay at Hyatt Regency Brisbane. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Francesca, Thank you for taking the time to rate your stay at Hyatt Regency Brisbane. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Anthony, Thank you for completing the guest satisfaction survey and for providing us with great feedback on our rooms and location. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Best regards, Hyatt Regency Brisbane

Dear Younghwa, Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear David, Thank you for taking the time to complete our guest satisfaction survey, and for your wonderful feedback on our property and location. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency

Dear Priya, Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear BenjaminWarm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with wonderful feedback following your recent stay with us.I was delighted to hear of your enjoyable and memorable stay with us. Your kind comments regarding our property, in particular our breakfast offerings, have been warmly received and I would be delighted to pass those onto the kitchen. We understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your kind comments. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Sincerely,Hyatt Regency Brisbane

Dear Karen, Thank you for completing our guest satisfaction survey, and for providing us with wonderful feedback following your recent stay with us.I was delighted to hear of your enjoyable and memorable stay with us. Your kind comments regarding our property, in particular our rooms and location, have been warmly received and I would be delighted to pass those onto my team.We're also glad to read that you enjoyed the pool and Hibiscus Bar & Terrace. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Stephanie, Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Orlando, We understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your kind comments on your stay. We're glad you enjoyed our central location and got to experience the wonderful offerings of our beautiful city.We look forward to welcoming you back to Hyatt Regency Brisbane again soon. Best regards, Hyatt Regency Brisbane

Dear MARIKO, Thank you for taking the time to rate your recent stay with us. We hope to have the chance to welcome you back to Hyatt Regency Brisbane in the future. Kind Regards, Hyatt Regency Brisbane

Dear MIN HYUNG, Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.We're glad to read that you enjoyed our central location and look forward to welcoming you back to Hyatt Regency Brisbane again soon.Sincerely, Hyatt Regency Brisbane