Quầy tiếp tân

Nhận xét về ibis Budget Windsor Brisbane

2 out of 5
ibis Budget Windsor Brisbane
159 Lutwyche Road, Windsor, QLD

Nhận xét

7,2

Tốt

Đánh giá 10 - Xuất sắc. 167/766 nhận xét" "
Đánh giá 8 - Tốt. 299/766 nhận xét" "
Đánh giá 6 - Được. 170/766 nhận xét" "
Đánh giá 4 - Kém. 80/766 nhận xét" "
Đánh giá 2 - Tồi. 50/766 nhận xét" "

7,6/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

6,6/10

Tiện nghi, dịch vụ

7,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Susan

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Basically the room was basic which was expected. The shower rose was an issue. It did not behave and had a mind of it's own.
Lưu trú 1 đêm vào Tháng 4, 2024
IBIS Budget Windsor Team trả lời vào 20/04/2024
Hi Susan, Thank you for taking the time to leave feedback about your room. We apologise about the shower in your room. We will look to fix this issue and hope to welcome you back in the future.

4/10 - Kém

Portia

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 3, 2024
Dagmara K, General Manager trả lời vào 08/04/2024
Dear Portia, Thank you for taking time to share your feedback. I certainly apologise that your experience did not meet your expectations on this occasion.

8/10 - Tốt

William

Lưu trú 1 đêm vào Tháng 3, 2024
Warm regards, IBIS Budget Windsor Team. trả lời vào 17/04/2024
Thank you for leaving your rating

4/10 - Kém

Donald

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Warm regards, IBIS Budget Windsor Team. trả lời vào 24/03/2024
Thank you for taking the time to leave feedback about your stay

8/10 - Tốt

Ray

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was convenient for my need and worked well.
Lưu trú 1 đêm vào Tháng 1, 2024
IBIS Budget Windsor Team. trả lời vào 27/02/2024
Hi Ray,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

2/10 - Tồi

Kristie

Lưu trú 3 đêm vào Tháng 2, 2024
IBIS Budget Windsor Team. trả lời vào 27/02/2024
Hi KristieThank you for taking the time to provide feedback on your stay. I do apologise for the shortcomings you experienced during you stay. We will look to address these and we do hope you give us the opportunity to have you stay with us again the future.

4/10 - Kém

Liam

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
IBIS Budget Windsor Team trả lời vào 27/02/2024
Hi Liam,Thank you for taking the time to provide feedback on your stay. I do apologise for the shortcomings you experienced during you stay. We will look to address these and we do hope you give us the opportunity to have you stay with us again the future.

4/10 - Kém

Stuart

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
In need of renovation
Lưu trú 1 đêm vào Tháng 2, 2024
IBIS Budget Windsor Team trả lời vào 27/02/2024
Hi Stuart.Thank you for taking the time to provide feedback on your stay. I do apologise for the shortcomings you experienced during you stay. We will look to address these and we do hope you give us the opportunity to have you stay with us again the future.

4/10 - Kém

Eliana

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room needs some upgrades. Air-conditioning completely black inside. The safety fire alarm was covered with plastic. Very noisy during the night. The lady from reception doesn't understand the meaning of hospitality and how importante it is to smile sometimes and to reply when someone says good morning.
Lưu trú 1 đêm vào Tháng 2, 2024
IBIS Budget Windsor Team. trả lời vào 20/02/2024
Hi Eliana,Thank you for taking the time to provide feedback on your stay. I do apologise for the shortcomings you experienced during you stay. We will look to address these and we do hope you give us the opportunity to have you stay with us again the future.

6/10 - Được

Julie

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nil house keeping for the whole 3 nights accommodation, Cockroaches in room!!!! You get what you pay for…..
Lưu trú 3 đêm vào Tháng 2, 2024
IBIS Budget Windsor Team trả lời vào 20/02/2024
Hi Julie,Thank you for taking the time to provide feedback on your stay. I do apologise for the shortcomings you experienced during you stay. We will look to address these and we do hope you give us the opportunity to have you stay with us again the future.

8/10 - Tốt

Bradley

Lưu trú 1 đêm vào Tháng 1, 2024
IBIS Budget Windsor Team trả lời vào 20/02/2024
Thank you, Bradley.

8/10 - Tốt

Michael

Đi cùng bạn đồng hành
Good location for the city
Lưu trú 1 đêm vào Tháng 2, 2024
IBIS Budget Windsor Team trả lời vào 20/02/2024
Thank you, Michael.

4/10 - Kém

Sonam

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
IBIS Budget Windsor Team trả lời vào 20/02/2024
Thank you for your review and for choosing our hotel.

8/10 - Tốt

cheryllee

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
it was ok all clean and ok suited my purpose for somewhere to sleep and relax
Lưu trú 2 đêm vào Tháng 2, 2024
IBIS Budget Windsor Team trả lời vào 20/02/2024
Dear Cheryllee. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

2/10 - Tồi

Debbie

Đi theo nhóm
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Never again. Dirty grubby room. When you take a shower it floods the bathroom. Microwave for communal use. We opened the door and it was filthy and rust was peeling off inside. The reception staff are the first to agree that the place is disgusting. Walls and all surfaces were dirty. For $213 a night you get better for half the cost in a back packers. Ibis need to remove their brand from this hell hole.
Lưu trú 1 đêm vào Tháng 2, 2024
IBIS Budget Windsor Team. trả lời vào 17/02/2024
Dear Debbie. Thank you for taking the time to provide feedback on your stay. We sincerely apologise for the shortcomings you experienced during you stay. We will look to address these and we do hope you give us the opportunity to have you stay with us again the future. Warm regards, IBIS Budget Windsor Team.

8/10 - Tốt

Kym

Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Basic room setup but always clean and in a good location for access to the Valley and city.
Lưu trú 1 đêm vào Tháng 2, 2024
IBIS Budget Windsor Team trả lời vào 15/02/2024
Hi Kym. Thank you for leaving feedback about your stay. We are glad you found our hotel convenient. Kind regards, Ibis Budget Windsor Hotel Team

10/10 - Xuất sắc

Cathrine

Đi cùng gia đình
There's no microwave in the rooms and the rooms are much smaller than the pictures but despite these few problems everything else was a 100 percent
Lưu trú 2 đêm vào Tháng 2, 2024
Warm regards, IBIS Budget Windsor Team. trả lời vào 14/02/2024
Thankyou for taking the time to leave feedback about your stay

4/10 - Kém

Andrea

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
If you’re looking for a backpackers style motel with a cruise ship size room, this is your place. Very unkept/dirty on entry. Room hasn’t been cleaned properly in months. Too & what is considered bathroom was so small I think it would rival the cruise ship cheap room for size. The place needs a serious cleanup. Someone smoking in room across when we walked in just made it wonderful. Have to be careful with a hot shower to not set of the fire alarms… Thankful for simple late check in and clean sheets but that was the extent of the positives.
Lưu trú 1 đêm vào Tháng 2, 2024
IBIS Budget Windsor Team trả lời vào 08/02/2024
Hi Andrea, Thank you for taking the time to leave a review. We do apologise for the shortcomings you experienced during you stay. We will look to address these concerns and we do hope you give us the opportunity to have you stay with us again the future. Warm regards, IBIS Budget Windsor

10/10 - Xuất sắc

WILLARD

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent Accommodation
Excellent accommodation in all aspects of cleanness, comfort, and accessibility. I am going back at the end of this month.
Lưu trú 1 đêm vào Tháng 1, 2024
IBIS Budget Windsor Team trả lời vào 08/02/2024
Dear Willard, We very much appreciate your comments regarding your stay at the ibis budget Windsor Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - Tốt

sahith reddy

Lưu trú 9 đêm vào Tháng 1, 2024
Warm regards, IBIS Budget Windsor Team. trả lời vào 20/03/2024
Thank you for taking the time to leave feedback about your stay

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ
Easy check in & out. Clean bed & bathroom. Good value for money.
Lưu trú 1 đêm vào Tháng 1, 2024
IBIS Budget Windsor Team trả lời vào 08/02/2024
Dear Michael, We very much appreciate your comments regarding your stay at the ibis budget Windsor Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - Xuất sắc

Kia

Lưu trú 1 đêm vào Tháng 1, 2024
Warm regards, IBIS Budget Windsor Team. trả lời vào 20/03/2024
Thank you for taking the time to leave feedback. We are glad you enjoyed your stay.

10/10 - Xuất sắc

Clarence

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Ibis Budget Windsor Brisbane trả lời vào 19/12/2023
Dear Clarence,We very much appreciate your comments regarding your stay at the ibis budget Windsor Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roshit ManmohanGeneral Manager

8/10 - Tốt

Abby

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Clean and tidy. Small but all needed. Shower quite small, and a little broken!
Lưu trú 1 đêm vào Tháng 12, 2023
IBIS Budget Windsor Team trả lời vào 13/12/2023
Hi Abby,Thank you for taking the time to leave a review. We do apologise for the shortcomings you experienced during you stay. We will look to address these concerns and we do hope you give us the opportunity to have you stay with us again the future. Warm regards

6/10 - Được

Megan

Đi cùng bạn đồng hành
Thích: Sạch sẽ
The property was very convenient, the staff were okay. The room we stayed in was small, only room for a bed plus small bench style table. The bathroom was very small with an annoying shower curtain, and there was no shelf, etc to put your things on. Not enough room for 2 people to be in there at the same time. There was nothing to put your bag on in the room so it had to go on the floor and the side tables were the size of a hankerchief. No toilet brush available. No hand towels or washers and the body wash was not attached to the wall but sitting on the toilet.
Lưu trú 2 đêm vào Tháng 12, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 05/12/2023
Thank you for taking the time to leave feedback about your stay. We are glad you found our location to be convenient. We apologise that the room fell below your standards. We look to address these and hope to welcome you back some time in the future

2/10 - Tồi

Tony

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 05/12/2023
Thank you for taking the time to leave feedback about your stay

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 05/12/2023
Thank you for taking time to leave feedback about your stay. We hope to welcome you back in the future.

10/10 - Xuất sắc

John

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked the friendly staff, the breakfast was good. The room clean. Its buddget, but good.
Lưu trú 2 đêm vào Tháng 11, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 28/11/2023
Hi John, Thank you for taking the time to leave feedback about your stay. We are glad you enjoyed your stay here at the Ibis Budget Windsor and we look forward to welcoming you back in the future.

10/10 - Xuất sắc

Bent

Lưu trú 1 đêm vào Tháng 11, 2023
Ibis Budget Windsor Brisbane trả lời vào 19/12/2023
Dear Bent,We very much appreciate your comments regarding your stay at the ibis budget Windsor Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roshit ManmohanGeneral Manager

2/10 - Tồi

Joshua

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Unsecure room check in procedures outside of manning hours - using a safe at the door which when opened anyone could get your room key. Very limited breakfast. Room was dirty: stains on bedding, dust everywhere, hairs in the mini fridge, and a sink which I wouldn't use for anything but spitting into...
Lưu trú 2 đêm vào Tháng 11, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 21/11/2023
Thank you for taking the time to provide feedback on your stay. I do apologise for the shortcomings you experienced during you stay. We will look to address these and we do hope you give us the opportunity to have you stay with us again the future.

8/10 - Tốt

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was clean and comfortable, and a pleasant stay overall.
Lưu trú 1 đêm vào Tháng 11, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 08/11/2023
Thank you for taking the time to leave feedback about your stay. We are glad you enjoyed your stay at the Ibis Budget Windsor and we look forward to welcoming you back in the future

2/10 - Tồi

Mark

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
No room at the inn
Two rooms booked and paid for in advance, only one available on arrival.
Lưu trú 1 đêm vào Tháng 10, 2023
IBIS Budget Windsor Team trả lời vào 03/11/2023
Dear Guest,We sincerely apologise to you for the inconvenience caused. Rest assured that we will look into this matter to prevent it from happening again in the future.Kind Regards

8/10 - Tốt

Jeanette

Lưu trú 1 đêm vào Tháng 10, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 02/11/2023
Thank you for taking the time to leave feedback. It is much appreciatedWe hope to welcome you back in the future

6/10 - Được

Tony

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
OK for me
It is Budget so expect a small room/bathroom. Bed was comfortable and room clean. On a six-lane highway (ear plugs for me). Stairs only to 3rd floor. Staff friendly enough. Breakfast was a bit basic but ok. Not a lot of food options nearby. It is a 15min easy walk to Hospital which is the reason for using hotel. Hard to recommend but I would stay again in the same circumstances. Price was a factor in choosing as well not cheap but the best price I could find that suited. Expect $50 taxi to airport.
Lưu trú 2 đêm vào Tháng 10, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 01/11/2023
Thank you for taking the time to leave feedback on your stay. We hope to welcome you back in the future

8/10 - Tốt

stephen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed here for a night bride flying overseas. 10 minutes to airport, the rooms are clean and a great price.
Lưu trú 1 đêm vào Tháng 10, 2023
Ibis Budget Windsor Brisbane trả lời vào 30/10/2023
Dear Stephen. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Warm regards, IBIS Budget Windsor Team.

2/10 - Tồi

Michelle

Checked in after hours but that was ok. Got a text telling me how to access my key in the safe at the front door. Opened my room to find someone else’s luggage all over the bed. Could not contact anyone at hotel (number on website not connected), left messages on other number, left message on intercom at front door, no reply. No chain on the room door so I didn’t feel safe staying if someone else could access my room. I had to pay a lot of money to stay somewhere else and now I can’t even get a refund!
Lưu trú 1 đêm vào Tháng 10, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 23/10/2023
Hi Michelle, We are sorry for the inconvenience this caused you. Please contact Expedia to complete your refund. Due to the troubles caused, we did not charge for your room, however Expedia already took payment, so if you contact them, you will be able to get a refund

4/10 - Kém

Phil

Khách đi công tác
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hotel losing appeal
I have stayed many times with no problems but this stay was disappointing for the following reasons: - Cost has increased by over 25% in the last 12 months - Renovations are underway which increased noise during the day (no mention when booking). - I stayed on the 2nd floor, front room this time and the road noise at night kept me awake. - Shower soap have been changed to gel in containers fixed to the wall in shower, they are fixed too high for easy use and the container pump lid pours gel onto the container as hard to get hand close. - they have changed the shower curtains of a very small shower to a light weight curtain that sticks to your back while trying to shower.
Lưu trú 1 đêm vào Tháng 10, 2023
IBIS Budget Windsor Team trả lời vào 13/10/2023
Dear Guest. Thank you for taking the time to provide feedback on your stay. We do apologise for the shortcomings you experienced during you stay. We will look to address these and we have noted for your next stay to assign you a room in the rear of the property of which can be requested and offer a quieter stay. We do hope you give us the opportunity to have you stay with us again in the future. Warm regardsIbis Budget Windsor

2/10 - Tồi

Cameron

Khách đi công tác
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The shower head was broken. The bathroom door handle had snapped off and nowhere to be seen. Windows arent sealed, so noise is constant from the road all night. Reception hours are limited soni never saw anyone to raise these issues. Price has almost doubled from a couple of years ago where the quality was excusable due to the low price. Now its no longer worth staying there.
Lưu trú 2 đêm vào Tháng 10, 2023
IBIS Budget Windsor Team trả lời vào 13/10/2023
Thank you for taking the time to tell us about your experience at the Ibis Budget Windsor Brisbane. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis Budget, We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are in the process of painting all guest rooms & renovating the bathrooms. We appreciate you sharing your concerns, and hoping that you will give us the opportunity to better serve you in the near future.

8/10 - Tốt

Pamela

Thích: Nhân viên & dịch vụ
Bed was amazing
Lưu trú 2 đêm vào Tháng 9, 2023
IBIS Budget Windsor Team. trả lời vào 30/10/2023
Dear Pamela, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Warm regards, IBIS Budget Windsor Team.

10/10 - Xuất sắc

David

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Generally the Ibis was great for my use. Initial staff very helpful. Room good, clean and well set out. However if you want a patrons to close the bathroom door properly when in the shower you could provide a door handle on the inside of the door. Next morning i went down stairs handed my door key in. I then went to go into the dining room for a lite breakfast and coffee before my lift collected me. the receptionist was extremally polite and cordial by insisted i could not stay there and could wait on the blue seat out of the room. Thus i was unable to partake breakfast. I am not sure if the bandaged face due to my surgery on the Thursday making my eye site very poor or the way i was dressed or was it that i handed my key back before going for breakfast. I would hope in todays social setting your hotel is not discriminatory to someone with dressed injuries as your location was the reason i chose the Ibis due to its location to the hospital. This was a spectacular display of something disappointing that had been a very needed and comfortable stay Room 302
Lưu trú 1 đêm vào Tháng 9, 2023
Warm regards, IBIS Budget Windsor Team trả lời vào 11/09/2023
Hi David, Thank you for taking the time to leave a review. we are pleased you enjoyed your stay at our hotel.We would also like to apologise that you felt unwelcome at breakfast. Perhaps there was a misunderstanding about whether you were just waiting or you had breakfast included in your stay. We hope to welcome you back to our hotel in the future so we can make it up to you.

8/10 - Tốt

Lynda

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are fantastic . Room serves its purpose & very comfy bed. Good parking.
Lưu trú 1 đêm vào Tháng 8, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 17/08/2023
Thank you so much for leaving a review Lynda. We are pleased you enjoyed your stay and look forward to welcoming you back in the future.

6/10 - Được

james

Thích: Sạch sẽ
Difficult to navigate - because of busy road.
Lưu trú 2 đêm vào Tháng 8, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 17/08/2023
Hi James, Thank you for taking the time to leave a review.

2/10 - Tồi

Terence

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ridiculously cramped room. Shower flooded the tiny bathroom. No lift to the third floor. Too noisy to sleep with the road noise. No glasses in the room. No chair to sit on.
Lưu trú 1 đêm vào Tháng 8, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 14/08/2023
Hi Terence, Thank you for taking the time to provide feedback on your stay. We apologise for the shortcomings you experienced during you stay. We will look to address these and we do hope you give us the opportunity to have you stay with us again the future.

8/10 - Tốt

Dorothy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The bathroon was a challenge water pressure was amazing but the wet area not user friendly, although there was a notice with my checkin package indicating there was refurbishing of the bathrooms in progress which would no doubt fix this problem in the future . The staff were lovely and very efficient excellent communication. Thank you.
Lưu trú 1 đêm vào Tháng 8, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 14/08/2023
Hi Dorothy, Thank you for taking the time to leave a review. We do hope the refurbishment of our bathrooms in the coming weeks, will help to improve the experience in our rooms. We look forward to welcoming you back in the future.

6/10 - Được

ann

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bed was ok, however the bathroom was way too small with the shower curtain sticking to you while trying to shower. Also we stayed for 8 days and no one cleaned the room or renewed our towels in that time. Renovation on the bathrooms has started so i hooe for bigger rooms and possible glass doors in the future.
Lưu trú 11 đêm vào Tháng 7, 2023
IBIS Budget Windsor Team trả lời vào 13/08/2023
Hi, Ann. Thank you for taking the time to provide feedback on your stay. I do apologise for the shortcomings you experienced during you stay. We will look to address these and we do hope you give us the opportunity to have you stay with us again the future.

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
You’ll hate Brisbane just bc you select this hotel
Do not, I repeat, do not come to this hotel! It's the worst hotel I've ever stayed in my entire life. We stayed here for 5 nights, and each day brought different surprises, as follows... 1. The room was never cleaned in the five nights. No towels, no tissues supplemented. 2. The room equipment was small and dirty. There was even water remained in the heater. 3. No hairdryer and no iron provided. 4. The breakfast was like charity; cereal, jam, and cream were all opened, not individually packaged. We had to ask them to refill the coffee machine with water to make coffee, and the bread had to be requested for replenishment. When asking for a refill, they only brought 3 slices. Coffee cups were always unavailable, and when asked to provide some, they only gave us two cups. On the fifth morning, there was no bread, and when we asked the front desk, they said, 'no delivery.' So there was no breakfast to eat, and the neighboring guests were clever enough to buy their own toast from a supermarket lmao. 5. Every night after returning to the hotel, we didn't dare to go out again, and the mood was heavy just thinking about returning to the hotel. 6. The sink was so small that washing hands would make the entire floor wet. 7. Every day, the reception desk was deserted with the iron gate pulled down. 8. The microwave and the dryer was extremely dirty. 9. The toilet paper was recycled, making it extremely uncomfortable to use. 10. The internet signal was highly unstable
Lưu trú 5 đêm vào Tháng 7, 2023
NT trả lời vào 06/08/2023
Thank you for taking the time to provide feedback during your stay. I do apologise for the shortcomings you experienced during you stay. We will look to address these concerns and we do hope you give us the opportunity to have you stay with us again the future. Warm regards, IBIS Budget Windsor Team.

10/10 - Xuất sắc

Angel

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean and nice, enjoyed our stay
Lưu trú 1 đêm vào Tháng 7, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 28/07/2023
Thank you for taking the time to leave review. We are happy you enjoyed your stay.We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Amalya

Lưu trú 1 đêm vào Tháng 7, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 07/08/2023
Thank you for taking the time to leave a rating. We are glad you enjoyed your stay and look forward to welcoming you back in the future.

10/10 - Xuất sắc

GLORIA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sus empleados muy amables
Lưu trú 2 đêm vào Tháng 7, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 12/07/2023
Thank you so much for taking the time to leave a review. We hope you enjoyed your stay

6/10 - Được

Jason

Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Was ok for the price, but that’s about it. Shower so small the curtain wrapped around you, and had to turn off the fridge cos it was making a clinking noise all night!
Lưu trú 1 đêm vào Tháng 6, 2023
Warm regards, IBIS Budget Windsor Team. trả lời vào 23/06/2023
Dear Jason,Thank you for taking the time to provide feedback. We apologise you experienced issues with the bathroom during your stay. We are currently in the process of renovating our bathrooms for a better experience in the up coming months. We do hope to welcome you back in the future.