Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 451/1008 nhận xét" "
10 - Xuất sắc
451
Đánh giá 8 - Tốt. 358/1008 nhận xét" "
8 - Tốt
358
Đánh giá 6 - Được. 125/1008 nhận xét" "
6 - Được
125
Đánh giá 4 - Kém. 45/1008 nhận xét" "
4 - Kém
45
Đánh giá 2 - Tồi. 29/1008 nhận xét" "
2 - Tồi
29
8,6/10
Sạch sẽ
8,8/10
Nhân viên & dịch vụ
8,2/10
Tiện nghi, dịch vụ
8,2/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,2/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Christopher
27/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay good location staff friendly and room was amazing highly recommend!
Christopher
Lưu trú 1 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Neale
Đi cùng bạn đồng hành
27/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Neale
Lưu trú 1 đêm vào Tháng 5, 2024
6/10 - Được
Campbell
Đi cùng bạn đồng hành
26/05/2024
Thích: Nhân viên & dịch vụ
Hotel is very tired. Staff were sort of helpful but felt like it was an effort as opposed to something they really wanted to do.
Campbell
Lưu trú 1 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Brad
Đi cùng bạn đồng hành
20/05/2024
Was wonderful
Only thing would be is make it an option to include the breakfast buffet into price
Brad
Lưu trú 4 đêm vào Tháng 5, 2024
Front Office Team trả lời vào 25/05/2024
Dear BradThank you immensely for your recent stay with us. We're thrilled to hear that you had a wonderful experience during your time here.Your feedback regarding the breakfast buffet option is greatly appreciated. We always strive to enhance our guests' experiences, and your suggestion will certainly be taken into consideration as we continue to improve our offerings.Should you choose to visit us again in the future, please don't hesitate to let us know if you'd like to include the breakfast buffet in your stay. We're more than happy to accommodate your preferences.Once again, thank you for choosing to stay with us. We look forward to welcoming you back and ensuring your next visit is even more enjoyable.
8/10 - Tốt
Karen
Đi cùng gia đình
08/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Karen
Lưu trú 2 đêm vào Tháng 4, 2024
Front Office Team trả lời vào 09/05/2024
Thank you for your feedback!
10/10 - Xuất sắc
Daniel
22/04/2024
Daniel
Lưu trú 2 đêm vào Tháng 4, 2024
Front Office Team trả lời vào 12/05/2024
Thanks for your feedback!
10/10 - Xuất sắc
nicola
Đi cùng bạn đồng hành
20/04/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved our stay, Easy stroll into the city, but pleasantly quiet and relaxed at the hotel with the beautiful Roma Park Gardens on your doorstep. Friendly staff and clean, generous sized rooms.
nicola
Lưu trú 1 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 21/04/2024
Thank you for your review! We're delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!
10/10 - Xuất sắc
josephine
17/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
-
josephine
Lưu trú 1 đêm vào Tháng 4, 2024
Fronf Desk Team trả lời vào 21/04/2024
Thank you for your positive review! It's great to hear that you had a good experience with us. We hope to see you again soon!
10/10 - Xuất sắc
David
Khách đi công tác
17/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location is idea
David
Lưu trú 1 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 21/04/2024
We are happy to hear that you enjoyed your stay at our hotel, including our location! We look forward to welcoming you back.
10/10 - Xuất sắc
robert
Đi cùng gia đình
07/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Carpark needs abit of a upgrade but other then that 👍
robert
Lưu trú 2 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 21/04/2024
Thank you for your positive review! We truly apologize for any discomfort caused by our tight carpark. We understand the challenges posed by the number of pillars. We hope to have the pleasure of welcoming you back soon!
8/10 - Tốt
Stephen, Richmond Hill
Đi cùng bạn đồng hành
06/04/2024
Thích: Tiện nghi, dịch vụ
Not much around the hotel.
Stephen
Lưu trú 1 đêm vào Tháng 4, 2024
Front Office Team trả lời vào 27/04/2024
Thank you for sharing your observation. While it may appear that there are limited amenities directly surrounding our hotel, we're actually quite close to the vibrant city center. Our location offers easy access to a variety of attractions, dining options, and entertainment venues that the city has to offer.We understand that preferences differ, and we appreciate your feedback. If there are specific recommendations or information you would like regarding nearby attractions or amenities, please don't hesitate to ask. Our team is always available to assist you in making the most of your stay. We hope to have the opportunity to welcome you back in the future.
4/10 - Kém
PARVATHI DEVI
Đi cùng gia đình
31/03/2024
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The pacific hotel stay was very poor, staff are friendly however the hotel is not clean, we did not recieve room service or clean sheets or our bins changed. The carpets are dirty, bathroom was smelly,either overall not worth your money. There are many other hotels in Brisbane city that would be a better choice.
PARVATHI DEVI
Lưu trú 2 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 26/04/2024
We're truly sorry to hear about your disappointing experience during your stay at the Pacific Hotel. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback regarding the cleanliness of the rooms, lack of room service, and other issues has been noted, and we will address these concerns with our housekeeping team to ensure that such lapses do not occur in the future.We understand your frustration and apologize for any inconvenience caused. We appreciate your comments as they help us to identify areas for improvement. Should you reconsider staying with us in the future, we would welcome the opportunity to regain your trust and provide you with a much-improved experience.
10/10 - Xuất sắc
Martin
Đi cùng bạn đồng hành
28/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great transportation, bus outside of hotel, train within a block, nice staff. Construction work on one side of the building and the hospital within a block so you hear some emergency vehicles.
Martin
Lưu trú 2 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 26/04/2024
Thank you for your feedback! We're glad to hear that you found our transportation options convenient and appreciated our friendly staff. We apologize for any inconvenience caused by the construction work and the noise from emergency vehicles due to the hospital nearby. We understand that these factors can impact our guests' experience, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future!
10/10 - Xuất sắc
Michael
25/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The young lady who checked me in was lovely. The room was clean and comfortable. Very comfortable bed. This isn’t my first time here and I plan to stay here again when I need to.
Michael
Lưu trú 3 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 22/04/2024
Thank you for your review! We're delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!
10/10 - Xuất sắc
Nat
Đi cùng bạn đồng hành
25/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful staff. Just a stroll to shopping.
Nat
Lưu trú 2 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 22/04/2024
Hi Nat, thank you for sharing your feedback. We are happy to hear that you enjoyed your stay at our hotel, including our location! We look forward to welcoming you back.
10/10 - Xuất sắc
Adam
25/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent Proximity to public transport.
Adam
Lưu trú 1 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 21/04/2024
We are happy to hear that you enjoyed your stay at our hotel, including our location! We look forward to welcoming you back.
4/10 - Kém
Chiaki
24/03/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Chiaki
Lưu trú 1 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 21/04/2024
Thank you for your review of our hotel. Your feedback is crucial to us, and we'd love to learn more about your experience so we can improve. Please feel free to reach out with any additional comments or concerns.
6/10 - Được
Lydia
22/03/2024
Lydia
Lưu trú 1 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 21/04/2024
Thank you for your review of our hotel. Your feedback is crucial to us, and we'd love to learn more about your experience so we can improve. Please feel free to reach out with any additional comments or concerns.
6/10 - Được
Peter
Khách đi công tác
20/03/2024
Thích: Sạch sẽ
I had two main problems- Worst internet I have ever encountered in any accomodation anywhere! I had to use my own hotspot for my entire stay. Even the TV buffered!! When I asked for my kettle to be replaced as it wasnt working, it never arrived- I fell asleep waiting! So, I had to call again in the morning.
Peter
Lưu trú 3 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 27/04/2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. Providing reliable internet and promptly addressing maintenance issues are top priorities for us, and we regret that we fell short of meeting your expectations in these areas. We apologize for any frustration caused by the delay in replacing your kettle. Your feedback is invaluable to us, and we will use it to make necessary improvements to enhance the experience of all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable stay.
10/10 - Xuất sắc
Arik
18/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Arik
Lưu trú 5 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 21/04/2024
Thank you for your positive review! We hope to have the pleasure of welcoming you back soon!
8/10 - Tốt
Chris
Đi cùng bạn đồng hành
18/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is good value for money but with a bit of maintenance could be so much better. The shower leaked through the shower door and the air conditioner was also leaking from the unit and doing damage to the ceiling. The positives were location and good staff. Disappointed I didn't get the upgrade and have to trust that the hotel was fully booked.
Chris
Lưu trú 4 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 23/04/2024
Hi Chris, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty, as it helps us to identify areas where we can improve. We apologize for any inconvenience caused by the issues with the shower and air conditioner during your stay. Rest assured, we are taking immediate steps to address these maintenance issues to ensure a more comfortable experience for our guests in the future.We're delighted to hear that you found our location convenient and our staff accommodating. Your kind words mean a lot to us!Regarding the upgrade, we understand your disappointment and sincerely apologize for any inconvenience. While we always strive to accommodate upgrade requests whenever possible, unfortunately, availability can sometimes be limited, especially during peak periods when the hotel is fully booked. We appreciate your understanding in this matter.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more seamless experience in the future.
10/10 - Xuất sắc
Mary
15/03/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel should tell people about the 80 City link
Mary
Lưu trú 2 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 22/04/2024
Hi Mary, Thank you for your review and for the suggestion. We always appreciate receiving feedback as it helps us continually improve. We hope to see you again soon!
6/10 - Được
Billie
15/03/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Upon arrival the vanity counter top on bathroom was dirty and had not been cleaned, the complimentary bar of soap for shower was open and already in shower. Stains on pillow case. The shower stall door didn’t seal at all and water soaked the bathroom floor. I e stayed at this hotel before under a different name and the quality of room was better. I like the location near Roma street for access to trains and buses but will choose a different hotel next time.
Billie
Lưu trú 1 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 26/04/2024
We're truly sorry to hear about the disappointing experience you had during your recent stay. Your feedback regarding the cleanliness issues in the bathroom, the condition of the complimentary soap, the stains on the pillowcase, and the shower door not sealing properly is deeply concerning to us.Please accept our sincerest apologies for falling short of your expectations. We take cleanliness and guest satisfaction very seriously, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made.We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.
10/10 - Xuất sắc
Jo
15/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Staff were friendly and helpful
Jo
Lưu trú 1 đêm vào Tháng 2, 2024
Alexandra H trả lời vào 17/03/2024
Thank you for your kind words! We're thrilled to hear that you found our front desk staff friendly. Our team works hard to provide a friendly and helpful experience for our guests, and we're delighted to hear that they succeeded during your stay.We hope to welcome you back for another enjoyable stay soon! Warm regards, Alexandra H. Duty Manager
10/10 - Xuất sắc
Della
13/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close access to city and railway but leafy parks around great dining felt comfortable clean great views and windows that open
Della
Lưu trú 2 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 22/04/2024
Hi Della, thank you for your positive review! It's great to hear that you had a good experience with us. We hope to see you again soon!
8/10 - Tốt
Savitri
12/03/2024
Savitri
Lưu trú 4 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 21/04/2024
Thank you for choosing to stay with us and for sharing your feedback. We hope to see you again soon!
8/10 - Tốt
Phil
12/03/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Basic room but neat and clean. Handy to hospital and city centre. Good wifi access.
Phil
Lưu trú 2 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 22/04/2024
Hi Phil, thank you for taking the time to share your experience with us. We hope to have the pleasure of welcoming you back soon!
8/10 - Tốt
Sarah
10/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Nice place to stay for the price
Sarah
Lưu trú 2 đêm vào Tháng 3, 2024
Alexandra H trả lời vào 17/03/2024
Dear Sarah Thank you for choosing us! We hope to welcome you back for another enjoyable stay soon!
4/10 - Kém
Lisa
10/03/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Run down and dated, not the best stay.
Lisa
Lưu trú 2 đêm vào Tháng 2, 2024
Front Office Team trả lời vào 27/04/2024
Thank you for providing us with your feedback. We apologize that your stay did not meet your expectations. We are continuously working to improve our facilities and services to ensure a more enjoyable experience for all our guests. Your comments will be taken into consideration as we strive to enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.
10/10 - Xuất sắc
Jeffrey
Đi cùng bạn đồng hành
10/03/2024
Was a awesome stay and good customer service
Jeffrey
Lưu trú 1 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 22/04/2024
Hi Jeffrey, thank you for your positive review! We are happy to hear that you enjoyed your stay at our hotel, including our staff! We look forward to welcoming you back.
10/10 - Xuất sắc
Wataru
10/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was clean and spacious, and the staff were helpful. The hotel stands on a hill, so the walk from a nearby station or bus stop can be a little tiring.
Wataru
Lưu trú 4 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 22/04/2024
Hi Wataru, thank you for choosing to stay with us and for sharing your feedback! We hope to have the pleasure of welcoming you back soon!
6/10 - Được
Fi
05/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Fi
Lưu trú 2 đêm vào Tháng 2, 2024
Alexandra H trả lời vào 07/03/2024
Thank you for taking the time to share your feedback!
8/10 - Tốt
David
03/03/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Great
David
Lưu trú 1 đêm vào Tháng 2, 2024
Alexandra H trả lời vào 07/03/2024
Thank you for taking the time to share your feedback!
4/10 - Kém
Conor
Đi theo nhóm
02/03/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had paid more than a friend in a seperate room. My bed and room and bathroom and balcony was a lot smaller, when asked why this has happened I was told I was actually upgraded when checked in and that he hadn’t told me, to a ‘higher level’ but I got a worse room for more money? The level was irrelevant as the view is of noisey construction and Id wonder if I would have got the room I paid for if he didn’t change my booking without knowledge? Staff weren’t happy to be questioned so I left it. Paying higher prices for a cheaper room was not ideal. My friend had found dirty underwear next to his curtain. Just to be told sorry we will dispose of them. My shower was very dirty. I’d say don’t be paying extra prices for deluxe plus rooms or bigger beds and rooms as I ended up with the cheapest of them all and still don’t understand why i had to pay extra when it was clearly downgraded as I had access to friends rooms. Which room you choose will not be what you’re given so I’d pick the cheapest if you’re staying here! And be prepared for dirtiness and other people’s belongings left over.
Conor
Lưu trú 1 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 26/04/2024
Thank you for bringing your concerns to our attention. We're truly sorry for the disappointment and inconvenience you experienced during your stay. Your feedback is crucial, and we'll address these issues promptly to ensure a better experience for all our guests. We appreciate your honesty and hope to have the chance to make it up to you in the future.
4/10 - Kém
Carole
01/03/2024
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was so disappointed at this hotel solo travel arrived evening after flight 23 long hours had meal in hotel staff and food was very good, but as I got back to room I looked outside and it was a huge building site cranes big hole in ground etc so I went down to see what time they started work the lovely young lady on reception informed me it’s about 7am so I asked if I could be moved she said no other rooms avabile on other side she did say she could refund me to go else where I did explain I was on own and it was dark so I had no choice but to stay next morning work drilling banging where side of hotel shock and it was 6 am on leaving they said they don’t have to put on web site about work outside hotel please people be warned as says lovely city views etc well it’s not
Carole
Lưu trú 1 đêm vào Tháng 2, 2024
Front Office Team trả lời vào 27/04/2024
Thank you for sharing your experience with us. We apologize for the inconvenience you faced due to the construction noise outside the hotel. We understand how disruptive this must have been to your stay, especially after a long flight.We regret that we were unable to offer you an alternative room at the time of your request. Your feedback regarding the lack of information about the construction on our website is duly noted, and we will take steps to ensure that future guests are informed of any ongoing external factors that may impact their stay.We appreciate your kind words about our staff and the quality of our food, despite the unfortunate circumstances. We hope to have the opportunity to welcome you back in the future under more favorable circumstances.
6/10 - Được
SHOTARO
Đi theo nhóm
29/02/2024
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thank you for sharing your experience with us. We're glad to hear that you found the room spacious, clean, and conveniently located for accessing the city. We apologize for any inconvenience your friend experienced with the non-functional electrical outlet at the washstand and the malfunctioning auto-lock on the door. We take your feedback seriously and will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your input and hope to welcome you back again soon.
10/10 - Xuất sắc
Mary
29/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to Brisbane Private.
Mary
Lưu trú 2 đêm vào Tháng 2, 2024
Front Desk Team trả lời vào 21/04/2024
Thank you so much for taking the time to share your experience with us. We hope to see you again soon!
10/10 - Xuất sắc
Bronwyn
26/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was comfortable and conveniently located near the parklands. Staff were all friendly and helpful. It was a nice few nights stay.
Bronwyn
Lưu trú 2 đêm vào Tháng 2, 2024
Augusto, Duty Manager trả lời vào 27/02/2024
Dear Bronwyn,Thank you for your kind words! We're thrilled to hear that you found our hotel comfortable and conveniently located. Our team works hard to provide a friendly and helpful experience for our guests, and we're delighted to hear that they succeeded during your stay. We hope to welcome you back for another enjoyable stay soon!Warm regards,
10/10 - Xuất sắc
Deborah
26/02/2024
Deborah
Lưu trú 1 đêm vào Tháng 2, 2024
Front Desk Team trả lời vào 21/04/2024
Thank you for choosing to stay with us and for sharing your feedback! We hope to see you again soon!
8/10 - Tốt
Anthony
26/02/2024
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Anthony
Lưu trú 4 đêm vào Tháng 2, 2024
Alexandra H trả lời vào 03/03/2024
We hope to welcome you back for another enjoyable stay soon!
8/10 - Tốt
Gary
25/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Gary
Lưu trú 1 đêm vào Tháng 2, 2024
Augusto, Duty Manager trả lời vào 27/02/2024
Dear Gary,Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that you had a positive experience overall. If there's anything specific you feel we could improve on to earn that extra point next time, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon.Best regards,
10/10 - Xuất sắc
sam
25/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
sam
Lưu trú 4 đêm vào Tháng 2, 2024
Alexandra H trả lời vào 25/02/2024
Thanks for stay with us!
10/10 - Xuất sắc
Tulin
24/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
It was very noisy in the morning we have to get up early
Tulin
Lưu trú 1 đêm vào Tháng 2, 2024
Augusto, Duty Manager trả lời vào 27/02/2024
Dear Tulin,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the morning noise disturbance. We will look into this matter to ensure a more peaceful stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a quieter experience.Warm regards,
8/10 - Tốt
Desley
21/02/2024
Desley
Lưu trú 2 đêm vào Tháng 2, 2024
Alexandra H trả lời vào 22/02/2024
Thank you for choosing our services!
6/10 - Được
Marion
Đi cùng gia đình
21/02/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The staff provided excellent customer service. The hotel itself is old, the rooms are ok but small. I requested an upgrade and was shown the available rooms. This room was larger & had a coffee pod machine. The shower door flap was mouldy and the exhaust cover off. Overall, it was convenient with very helpful happy staff. That saved the day. I did show the duty manager the shower and exhaust. Her response was extremely helpful. We enjoyed our stay .
Marion
Lưu trú 2 đêm vào Tháng 2, 2024
Augusto, Duty Manager trả lời vào 27/02/2024
Dear Marion,Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated the excellent customer service provided by our staff. Please accept our apologies for any inconvenience caused by the condition of the shower door flap and exhaust cover. We'll address these issues promptly to ensure a more comfortable stay for our future guests. We hope to welcome you back for an even better experience.Best regards,
6/10 - Được
Ada
Đi cùng bạn đồng hành
20/02/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Check in took 15 mins to wait in queue to check in, then had to wait over 40 mins to access the room, the overall delay meant that our dinner plans were cancelled due to having to attend Suncorp Stadium for an event.
Hotel Management need to review procedures and staff as a matter of urgency as this really soured our evening away.
Ada
Lưu trú 1 đêm vào Tháng 2, 2024
Augusto, Duty Manager trả lời vào 27/02/2024
Dear Ada,We sincerely apologize for the delay you experienced during check-in and the inconvenience it caused, especially with your dinner plans. Your feedback is invaluable, and we will review our procedures and staff allocation to ensure a smoother experience for our guests in the future. We appreciate your patience and hope to have the opportunity to regain your trust on your next visit.Warm regards,
6/10 - Được
Steve
Khách đi công tác
20/02/2024
No kettle, restaurant and bar closed without notice to customers when booking, building work on next door site. No advise to clients. Work started at 6.30
Steve
Lưu trú 1 đêm vào Tháng 2, 2024
Augusto, Duty Manager trả lời vào 27/02/2024
Dear Steve,Thank you for sharing your feedback. We apologize for the inconvenience caused by the lack of a kettle and the unexpected closure of our restaurant and bar. We also regret any disturbance from the nearby construction work. Your comments will help us improve our communication and services for future guests. We hope to have the opportunity to welcome you back for a more enjoyable experience.Best regards,
4/10 - Kém
Gail
Đi cùng bạn đồng hành
20/02/2024
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very basic room with poor outlook and many faults which staff did take care of after complaints. Disappointing that verandah bar and restaurant were closed on both of our nights.
Gail
Lưu trú 2 đêm vào Tháng 2, 2024
Augusto, Duty Manager trả lời vào 27/02/2024
Dear Gail,We're sorry to hear about the issues you encountered during your stay. Your feedback is essential, and we'll address the concerns you've raised to ensure improvements in our services. Please accept our apologies for the inconvenience caused by the closure of our verandah bar and restaurant. We appreciate your understanding and hope to welcome you back for a better experience in the future.Best regards,
10/10 - Xuất sắc
Andrew
19/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Andrew
Lưu trú 3 đêm vào Tháng 2, 2024
Front Desk Team trả lời vào 21/04/2024
Thank you for your review! We look forward to welcoming you back to Mercure Brisbane Spring Hill in the future.
8/10 - Tốt
Jodie
Đi cùng gia đình
19/02/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
First room floor was soaking wet and not clean. Staff moved us to a new room, the new room was cleaner.
Jodie
Lưu trú 2 đêm vào Tháng 2, 2024
Alexandra H trả lời vào 22/02/2024
Dear Jodie, We sincerely apologize for the inconvenience you experienced with the wet and dirty carpet during your stay. Please rest assured that we have addressed this issue with our housekeeping team to ensure it does not happen again in the future. Additionally, we experienced some leaking issues due to a recent storm in Brisbane. Your feedback is important to us, and we strive to provide a comfortable and enjoyable stay for all our guests. We're glad that you enjoyed your second room and we appreciate your understanding in this matter.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for an improved experience. Warm regards, Alexandra Duty Manager.