Beste Ronald, Hartelijk dank voor uw feedback.We zijn blij te zien dat u ons een prima hotel vond! Wat betreft de temperatuur in de kamer, om de temperatuur te regelen hangt er een thermostaat in de kamer. Bij check-out heeft u bevestigd dat u deze heeft aangestoken nadat u te warm had, waarna de temperatuur snel zakte. De thermostaat werkt perfect, dus wij zijn van mening dat een compensatie niet van toepassing is.Met vriendelijke groeten

Dear Mary Lou,Thank you so much for your positive review!We're happy you've enjoyed your stay and that the staff was helpful and friendly.We hope to welcome you back soon!Best regards,

Dear Cinthia,Thank yo so much for your perfect score! We're very pleased to see you've enjoyed your stay.Hopefully we can welcome you back soon.Best regards,

Dear Susana,Thank you for your glowing review! We're thrilled to hear that you received the best service from our front desk team, Aminima and Susana, who made you feel incredibly welcomed. It's wonderful to know that they contributed to making your stay memorable and enjoyable. We appreciate your recommendation and are delighted to be regarded as the best in Bruges.We apologize for any inconvenience caused by the noise from the split unit, but we're glad to hear that it was still functioning properly. We're also pleased that you found the renovated bathroom to be beautiful.We look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best regards,

Dear Leonides,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at our property and found our location convenient. We take pride in providing a cozy atmosphere, delicious breakfast options, friendly staff, and comfortable rooms. It's great to know that you would recommend us. We appreciate your kind words and look forward to welcoming you back in the future!Best regards,

Dear Luis,Thank you for your great review!We hope to welcome you back very soon!Best regards,

Dear Brett,Thank you so much for your wonderful review! We're thrilled to hear that you loved your stay with us and found our accommodations quiet and comfortable. It's great to know that our location made it convenient for you to explore beautiful Bruges on foot. We hope to have the pleasure of welcoming you back again soon for another fantastic experience!Best regards,

Dear Matthew,Thank you for sharing your experience! We're delighted to hear that Susana provided excellent service and made you feel welcomed during your stay. Your preference for Hotel Aragon amidst numerous options in the area is truly appreciated. We look forward to welcoming you back on your next visit!Best regards,

Dear Armando,Thank you very much for your kind review! We are delighted to hear that you enjoyed your stay with us. We strive to provide excellent service and a comfortable environment for all our guests. We're glad to know that you found our location convenient, the rooms spacious and clean, and enjoyed the breakfast.We are especially grateful for your recognition of Susana's exceptional service. We will make sure to pass on your compliments to her. Our team always aims to make our guests feel welcome and at home, and it's wonderful to hear that this was reflected during your stay.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future!Best regards,

Dear Luisa,Thank you for your wonderful review! We're delighted to hear that you enjoyed our excellent service and found our location convenient. We're glad you appreciated our luggage storage facility for early arrivals and that you found our hotel beautiful. It's fantastic to know that you found the rooms super comfortable, spacious, and attractive. Your recommendation means a lot to us. We hope to have the pleasure of welcoming you back in the future!Best regards

Dear Carlos,I'm sorry to hear that you've found our hotel average. Can you point out where we should work on to improve ourselves?Best regards,

Dear Yasu,Thank you so much for your excellent review!We're happy to read you've enjoyed our location and the hospitality of our staff.We hope to welcome you back soon!Safe travels,

Dear Adrian,Thank you for your positive review! We're glad you enjoyed our convenient location, breakfast options, and friendly staff. We hope to welcome you back soon!Best regards,

Dear Gary!Thank you for your excellent score!We hope to welcome you back soon...Best regards,

Dear Victoria,We're delighted to hear that you and your family enjoyed your stay with us! It's fantastic to know that our family room layout suited your needs and that you found our breakfast offerings satisfying. We're also pleased that our central location worked well for you. Thank you for your kind words about our staff - we strive to provide excellent service to all our guests. We hope to welcome you and your family back again soon!Best regards

Dear Jose,Thank you so much for your excellent review!We look forward to welcoming you back in our lovely city!Best regards,

Dear Maria,Thank you for your review!We look forward to welcoming you back to our hotel!Best regards

Thank you so much for your positive feedback!Hopefully we can welcome you back soon...

Thank you for your perfect score!We hope to welcome you back soon...

Dear Adriana,Thank you for your feedback concerning your stay in Grand Hotel Casselbergh!We're happy you've enjoyed it.Best regards

Dear Norberto,Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our place excellent and enjoyed the attentive service.It's wonderful to know that you plan to return. We can't wait to welcome you back for another fantastic experience. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even more enjoyable, please feel free to share.We appreciate your support and look forward to hosting you again soon!Best regards,Marie De PlanckeGeneral Manager

Dear Corina,Thank you for your feedback!All the guests that we could contact, have been contacted. However, when guests don't book with the hotel directly, we don't have their contact details. That's probably the reason why you weren't contacted. Despite this, I'm happy to read that you've enjoyed the facilities and the cleanliness.We hope to welcome you back so we can even improve your experience.Best regards,Marie De Plancke

Hi Benchimol,Thank you so much for your perfect score!See you soon?

Dear Corina,Thank you for your review.We hope to welcome you another time to improve your experience.Best regards

Beste Margret,Bedankt voor uw fantastische review! Het doet ons een plezier om te lezen dat alles perfect in orde was.Hopelijk kunnen wij u binnenkort opnieuw verwelkomen?Met vriendelijke groeten,Marie De PlanckeGeneral Manager

Thank you for your excellent review!We hope to see you again soon...Best regards,Marie De PlanckeGeneral Manager

Beste Cassandra,Hartelijke dank voor uw positieve feedback!Hopelijk tot binnenkort?Met vriendelijke groeten,Marie De PlanckeGeneral Manager

Bonjour,Merci pour votre score parfait!A bientôt?Marie De PlanckeGeneral ManagerHotel Aragon

Dear Michele,Thank you for your glowing review!It's heartwarming to read that your stay went so well... Thank you for recommendation!Best regards,Marie De PlanckeGeneral Manager

Thank you for your excellent score Raphaël!We're looking forward to welcome you back to our hotel.

Dear Barbara,Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with our front desk staff. It's fantastic that they could provide you with valuable information and recommendations to make the most of your stay, from markets and concerts to canal rides and must-see sights.We're delighted that you found our hotel clean, convenient, and within easy walking distance of everything you wanted to explore. Your recommendation means a lot to us, and we truly appreciate your kind words.Best regards

Dear Christopher,Thank you for your excellent review!Hopefully we can welcome you back soon!Best regards,Marie De PlanckeGeneral Manager

Dear Colleen,Thank you for the top score!We look forward to welcoming you back in the future.Best regards,Marie De Plancke General Manager

Dear Hannah,Thank you for sharing your experience! We're delighted you had a lovely stay and appreciated our friendly staff. We're glad we could swiftly address the room concern. Looking forward to welcoming you back!Best regards,Marie De PlanckeGeneral Manager

Thank you for your 10/10 review!We hope to welcome you back soon.Best regards,Marie De PlanckeGeneral Manager

Dear Lauren,Thank you for your great review!We hope to welcome you back soon.Best regards,Marie De PlanckeGeneral Manager

Dear Sir/Madam,Thank you for your 10/10 review, we really appreciate it!The price of the parking is marked on all our partner websites, as we only have very limited parking available we believe this is a correct price. If you prefer next time, there's a public parking next door, which is cheaper, however not private and secure as ours.Best regards,Marie De PlanckeGeneral Manager

Dear John,We're very happy to see you rated us 10/10. Thank you very much, we hope to welcome you back soon!Best regards,Marie De PlanckeGeneral Manager

Dear Karl,Thank you for your great feedback!We hope to welcome you back to our lovely city and hotel soon.Best regards,Marie De PlanckeGeneral Manager

Dear Jon,Thank you so much for your perfect score! We're happy you've enjoyed your stay and found our staff helpfull.We hope to welcome you back soon!Best regards,Marie De PlanckeGeneral Manager

Dear Rachel,Thank you for your 10/10 rating!We hope to welcome you back soon.Best regards,

Dear Sandra,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had a pleasant stay on a room-only basis.It's wonderful to know that you found our foyer appealing and our receptionist welcoming. We're delighted that we could accommodate your early arrival by storing your luggage, making your check-in process smoother.We're especially grateful for your kind words regarding the cleanliness of our rooms and the hotel overall. Maintaining a spotless environment is a top priority, and we're pleased to hear that it met your expectations.We're glad you found our location convenient, with the main square in Brugge and numerous cafes nearby. It's fantastic to hear that you enjoyed the magical Christmas atmosphere in Brugge, including the excellent light trail.Thank you once again for choosing to stay with us and for sharing your wonderful feedback. We look forward to welcoming you back in the future!Warm regards,Marie De Plancke

Hi Lori,Thank you for your excellent score!We hope to welcome you back soon...Best regards,

Dear Steven,Thank you for your kind words! We're delighted you enjoyed your stay and the convenient location. We look forward to welcoming you back soon.Best regards,Marie De PlanckeGeneral Manager

Dear Mrs. Deepa,Thank you for your review. We're happy you appreciated our good location and facilities. We do provide a stand amount of coffee and tea facilities, which are filled up every day. I understood from my colleagues that everytime you've asked for more, we provided more. The room type you've booked is available at the hotel and in our Aragon House building at 100m away from the hotel. This is generally known with all our partners, and should be/is marked on their website. I'm very sorry if you weren't aware of this. If you plan to return to Bruges and to our hotel, please contact us directly and we'll make sure to give you a room in the main building.Best regards,Marie De PlanckeGeneral Manager

Dear Berit,Thank you for your great review, it's much appreciated. We look forward to welcome you back another time.Best regards,Marie De PlanckeGeneral Manager

Beste Ton,Hartelijk dank voor uw fantastische review!Het doet ons een plezier te lezen dat u genoten heeft van uw verblijf vanwege ons vriendelijke personeel, de ruime kamer en de goede bedden. Wij zijn er ons van bewust dat de doorgang naar de parking krap is, helaas is er voor ons geen mogelijkheid om uit te breiden. Hopelijk tot een volgende keer?Met vriendelijke groeten,Marie De PlanckeGeneral Manager

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience. Your recommendation means a lot to us, and we're grateful for your support. If you have any specific feedback or if there's anything we can do to make your experience even better, please feel free to let us know. We look forward to hosting you again in the future!

Thank you for your 10/10!We hope to welcome you back soon!

Dear John,Thank you for your positive feedback! We're delighted you enjoyed our boutique style, friendly staff, excellent breakfast, and found our location convenient. We hope to welcome you back soon.Best regards,Marie De PlanckeGeneral Manager