Dear guest,Thank you for your kind words and positive feedback regarding our customer service, especially the lady at the front desk. We are delighted to hear that she was very helpful and contributed to making your stay enjoyable.Our team strives to provide excellent service, and your recognition is truly appreciated. If you have any specific details or suggestions on how we can further enhance our services, please feel free to share.We look forward to the opportunity to welcome you back to our hotel in the future.Best regards,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies

Beste gast,Hartelijk dank voor uw feedback over uw verblijf. We waarderen uw opmerkingen over de locatie en het ontbijt. Onze excuses voor eventuele overlast door de verflucht als gevolg van renovatiewerkzaamheden. We streven ernaar om onze faciliteiten te verbeteren, en we hopen dat u desondanks een aangenaam verblijf heeft gehad.We kijken ernaar uit om u in de toekomst weer te mogen verwelkomen en hopen dat u dan de positieve veranderingen zult waarderen.Met vriendelijke groeten,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies

Dear guest,Thank you for choosing our hotel for your stay in Brussels and for sharing your feedback. We're thrilled to hear that you enjoyed our prime location and the breakfast, and we appreciate your kind words about our staff.we apologize for any inconvenience caused by the wear and noise. We're continuously working on improvements, and your insights are valuable in this process.We hope to have the pleasure of welcoming you back for more musical nostalgia and, of course, a comfy carpet in the future.Kind regards,Guest Relations

Dear guest,Thank you for taking the time to share your experience with us. We apologize for any inconvenience you faced with the lack of heating in your initial room, but we're glad we could swiftly address the issue by moving you to another room.Guest comfort is our top priority, and we appreciate your understanding. If there's anything else we can do to make your stay more enjoyable, please feel free to let us know.We hope the rest of your stay was pleasant, and we look forward to the opportunity to welcome you back in the future.Best regards,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies

Gentile ospite,Grazie per aver condiviso la tua esperienza con noi. Siamo spiacenti di apprendere che il tuo soggiorno non ha pienamente soddisfatto le tue aspettative. Cerchiamo costantemente di migliorare i nostri servizi e le nostre strutture, e apprezziamo il tuo feedback.Siamo felici di sapere che hai trovato la posizione abbastanza comoda per visitare la città. Tuttavia, prendiamo nota dei tuoi commenti sulle stanze, sulla struttura e sulla colazione. Ci dispiace se non hai trovato la nostra struttura all'altezza delle tue aspettative.Se ci fornisci ulteriori dettagli su come possiamo migliorare e rendere il tuo soggiorno più piacevole, saranno molto apprezzati. Ci auguriamo di avere un'altra opportunità di ospitarti in futuro e di offrirti un'esperienza migliore.Cordiali saluti,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies

Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that you found our hotel reasonably priced and conveniently located close to the center of Brussels.We apologize for any inconvenience regarding the temperature in your room and the issue with the lift. We appreciate your understanding and are pleased that it did not pose a significant problem for you.It's great to know that you enjoyed the buffet breakfast and found it to be a positive aspect of your stay.We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable experience.Best regards,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies

Chere KathleenNous vous remercions d'avoir partagé votre expérience avec nous, et nous sommes désolés d'apprendre que votre séjour n'a pas répondu à vos attentes. Votre feedback est précieux, et nous allons examiner les problèmes que vous avez soulevés pour apporter des améliorations.Nous nous excusons pour les problèmes liés à la porte de l'hôtel et à la réservation du petit déjeuner. Les problèmes d'entretien dans la chambre, y compris le rideau de douche, le chewing-gum sur la table de chevet et les équipements dysfonctionnels, ne correspondent pas à nos normes habituelles, et nous allons prendre des mesures pour remédier à ces problèmes.Le manque de réactivité de la réception à vos préoccupations est également préoccupant, et nous allons revoir nos procédures de service à la clientèle pour éviter de telles situations à l'avenir.Nous comprenons que le quartier peut présenter des défis de sécurité, et nous encourageons nos clients à rester vigilants.Nous sommes heureux d'apprendre que vous avez apprécié le petit déjeuner ainsi que la proximité des transports et des attractions. Nous espérons que, malgré les problèmes rencontrés, vous envisagerez de nous donner une autre opportunité de vous accueillir pour un séjour plus positif à l'avenir.Si vous avez d'autres commentaires ou des demandes spécifiques, n'hésitez pas à nous les faire part.Cordialement,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies

AllanAgradecemos pelo seu comentário e ficamos felizes em saber que você achou o nosso hotel bem localizado e que o café da manhã atendeu às suas expectativas. É ótimo saber que, apesar do tamanho pequeno, você achou o quarto muito aconchegante.Se tiver algum pedido específico ou mais comentários no futuro, por favor, não hesite em entrar em contato conosco. Esperamos recebê-lo novamente em sua próxima visita. Obrigado por escolher o nosso hotel.Atenciosamente,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies

Dear RosalyThank you for sharing your experience with us. We're pleased to hear that our hotel's location was convenient for your business trip, and that you found it to be cost-effective. Your feedback is valuable to us, and we appreciate your understanding of the hotel's older nature.We're delighted to know that you enjoyed the very good breakfast included in your stay. However, we apologize for the noise and the area's sketchy aspect. Guest comfort and safety are important to us, and we will continue to work on making improvements in these areas.We're glad you found our staff friendly, and if you have any specific requests or further feedback in the future, please feel free to reach out. We hope you might consider staying with us again on your next visit. Thank you for choosing our hotel.Sincerely,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies

Dear PatrickNous apprécions votre commentaire, et nous comprenons que votre séjour était principalement lié au travail et ne laissait pas de temps pour des activités touristiques. Nous sommes ravis que vous ayez choisi notre hôtel pour votre voyage d'affaires. Si vous avez des besoins ou des préférences spécifiques pour vos futurs voyages d'affaires, n'hésitez pas à nous en faire part. Nous espérons avoir l'opportunité de vous accueillir à nouveau lors de vos prochains déplacements. Merci d'avoir choisi notre hôtel.Cordialement,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies

Cher FranckNous vous remercions pour votre aimable commentaire au sujet de votre séjour à l'Hôtel Siru. Nous sommes ravis d'apprendre que vous avez passé un bon séjour et que vous avez apprécié l'accueil chaleureux de notre personnel.Il est agréable de savoir que vous avez trouvé votre chambre spacieuse, avec des équipements pratiques tels qu'un frigo, une bouilloire et une télévision. Nous sommes également heureux que vous ayez apprécié la belle salle du petit déjeuner et que le petit déjeuner vous ait plu.Si vous avez d'autres commentaires à partager ou des besoins spécifiques pour vos futurs séjours, n'hésitez pas à nous en faire part. Nous espérons vous accueillir à nouveau lors de votre prochaine visite. Merci d'avoir choisi notre hôtel.Cordialement,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies

Dear AngeliThank you for taking the time to share your feedback about your stay. We're pleased to hear that you found our hotel well located, close to the North train station, and within walking distance of Grote Markt. The availability of restaurants and shopping stores in the area is a great advantage.We're also delighted to know that you enjoyed the varied and plentiful breakfast buffet. However, we apologize for the condition of your room, particularly the dated decor and the badly stained carpet. This is not up to our usual standards, and we will address the issue to ensure a more comfortable and pleasant experience for our guests in the future.Your comments are valuable to us, and we hope that you might consider staying with us again. If you have any specific requests or further feedback in the future, please feel free to reach out. Thank you for choosing our hotel.Sincerely,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies