Dear Ahmed,Thank you for such a great review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to a return visit from you in the future.Best wishes,Marc UYTTERHOEVEN, General Manager

Beste Anja,Hartelijk dank voor deze uitstekende score!We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.Tot weerziens.Marc UYTTERHOEVEN, General Manager

Cher Vincent,Merci infiniment pour votre gentille appréciation de notre établissement.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Marc UYTTERHOEVEN, Directeur général

Dear Yanne,Thank you for such a positive review.It is truly rewarding to know that our staff's dedication to service excellence resonated with you. We're glad that the cleanliness of our rooms and the overall condition of our hotel met your expectations, as we strive to maintain the highest standards. Your appreciation of the room amenities is also much valued, as we endeavor to provide a comfortable and convenient experience.At Novotel Brussels City Centre, we take great pride in offering a central location that allows our guests to easily explore the beauty of Brussels, and we're pleased that you found this aspect beneficial during your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Marc UYTTERHOEVEN, General Manager

Dear Claire,Thank you for such a positive review.It is gratifying to hear that the cleanliness of our rooms met your high standards and contributed to a pleasant stay. We consistently strive to maintain Novotel Brussels City Centre in top condition, and your acknowledgment serves as a testament to our efforts. Moreover, we are elated that our service left a positive impression.While we are delighted by your positive feedback, we hope that your next visit will further exceed your expectations, embracing all the facets of comfort and quality service that we aim to provide.Thank you for choosing Novotel Brussels City Centre, and we relish the opportunity to welcome you again to our conveniently located hotel, surrounded by the charm of Brussels' city center.It would be our pleasure to have you return on another occasion. Very best wishes,Marc UYTTERHOEVEN, General Manager

Cher Alan,Merci infiniment pour votre gentille appréciation de notre établissement.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Marc UYTTERHOEVEN, Directeur général

Dear Susana,Thank you for such a positive review.It is delightful to know that our central location added value to your stay, providing convenient access to the Grand Palace and the heart of the city. We are also pleased that our room configurations, catering to families, met your accommodation needs and provided a comfortable experience.Your commendation of the room cleanliness, hotel condition, and the quality of service is greatly appreciated by our team. We strive to maintain high standards and it is gratifying to see these efforts reflected in your stay.Furthermore, we are proud that the amenities provided in your room contributed to a memorable and enjoyable visit. At Novotel Brussels City Centre, we are committed to offering our guests a seamless and exceptional experience, and your kind words affirm that commitment.It would be our pleasure to have you return on another occasion. Very best wishes,Marc UYTTERHOEVEN, General Manager

Dear Manuel,Thank you for such a great review.It is heartening to hear that Novotel Brussels City Centre stood out as the best among the hotels you visited during your travels. We are delighted that the central location of our hotel contributed positively to your experience, allowing you to effortlessly enjoy the charm of Brussels.Your commendation of the room's spaciousness and cleanliness is greatly appreciated, and it is wonderful to know that our amenities, including the pool and bar, enhanced your stay with us. Although you did not have the chance to use the pool, perhaps on your next visit, you will have a moment to indulge in this relaxing feature.Above all, we are thrilled that the professionalism and excellence of our staff left a lasting impression. Our team strives to ensure every guest feels valued and cared for, and your acknowledgment of their efforts is truly rewarding. Thank you once again for choosing our hotel, and we look forward to the opportunity to serve you in the future.We look forward to a return visit from you in the future.Best wishes,Marc UYTTERHOEVEN, General Manager

Dear Stéphanie,Thank you for such a positive review.It is wonderful to know that you found the mattress to be fantastic, ensuring a comfortable night's sleep. Our central location is indeed perfect for exploring the heart of Brussels, and we're thrilled you took advantage of it. We pride ourselves on maintaining the highest standards of cleanliness and service, so your 100% satisfaction in these areas is particularly pleasing to us. Furthermore, we're glad the amenities provided in your room contributed positively to your stay. At Novotel Brussels City Centre, we aim to offer a seamless and enjoyable experience for all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Marc UYTTERHOEVEN, General Manager

Beste Carl, Hartelijke dank voor deze enthousiaste beoordeling.Het doet ons veel plezier te lezen dat u de netheid van onze kamers, de staat van het hotel en de service die wij bieden zo hoog waardeert. Bij Novotel Brussels City Centre streven we ernaar om onze gasten een onvergetelijke ervaring te bieden en we zijn blij dat we aan uw verwachtingen hebben voldaan. Uw positieve woorden zijn een bemoediging voor ons allemaal en bevestigen dat onze inspanningen vruchten afwerpen.Mocht u in de toekomst nog eens onze prachtige stad willen bezoeken, dan staan wij graag weer voor u klaar.Graag tot een volgende keer!Met vriendelijke groeten,Marc UYTTERHOEVEN, General Manager

Dear Kumar,Thank you for your positive review.It's truly gratifying to read that our central location served as the perfect base for you to explore the city. We are also thrilled that the breakfast selection met your taste and provided a great start to your day.Your appreciation for the cleanliness of our rooms and the condition of our hotel is a testament to the diligence of our housekeeping and maintenance teams. We aim to maintain a high standard for our guests to enjoy.We are equally pleased to know that the service provided by our staff added to the excellence of your stay. It is our top priority to ensure that every guest feels well-cared for and valued.We look forward to seeing you again in the future.Best wishes,Marc UYTTERHOEVEN, General Manager

Estimado Abner Alejandro,Nos complace enormemente saber que nuestro servicio ha cumplido con sus expectativas y que la limpieza de nuestras habitaciones, así como las comodidades ofrecidas, hayan sido de su completo agrado. El equipo de Novotel Brussels City Centre se esfuerza día tras día para mantener nuestras instalaciones en óptimas condiciones y proporcionar un servicio excepcional. Su reconocimiento hacia la condición del hotel y la calidad de nuestro servicio nos motiva a seguir trabajando con la misma dedicación y pasión.Nos enorgullece haber contribuido a que su estancia en el centro de Bruselas fuera memorable y que haya disfrutado de la conveniencia de nuestra ubicación, perfecta para explorar la ciudad.Reciba nuestros mejores saludos y le hacemos llegar nuestra total satisfacción al comprobar que planea volver a visitarnos. ¡Hasta pronto!Marc UYTTERHOEVEN, General Manager

Beste Markus,Bedankt voor uw fijne review.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Vriendelijke groet en graag tot ziens,Marc UYTTERHOEVEN, General Manager

Estimada Sandra Carolina,Apreciamos que eligiera al Novotel Brussels City Centre y el tiempo que ha dedicado para dejarnos su comentario.Nos complace enormemente saber que disfrutó de la amplitud y comodidad de nuestras habitaciones, así como de la limpieza y el estado general del hotel. Es para nosotros un honor que destaque la calidad del servicio proporcionado por nuestro equipo.Aunque haya calificado los servicios de la habitación de manera neutral, nos gustaría recordarle que nuestro objetivo es ofrecer una experiencia completa y satisfactoria, y que disponemos de una gama de amenidades de alta calidad en todas nuestras habitaciones, incluyendo algunas características adicionales en nuestras habitaciones ejecutivas.Valoramos mucho sus comentarios positivos y esperamos seguir superando sus expectativas en futuras visitas.Esperamos tener el placer de volver a recibirlos muy pronto. Saludos cordiales,Marc UYTTERHOEVEN, General Manager

Dear Mathias,Thank you for your positive review, we appreciate it.We are pleased that we were able to meet your expectations.We would love to welcome you back on many more occasions. Best wishes,Marc UYTTERHOEVEN, General Manager

Cher hôte,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir,Marc UYTTERHOEVEN, Directeur général

Dear Utka, Thank you for taking the time to review your stay.We are pleased to hear that you found our service to be satisfactory and appreciate your positive remarks on this aspect.However, we regret to learn that certain aspects of your stay did not meet your expectations. While our rooms have been designed to provide comfort and convenience, we are constantly seeking ways to enhance our guest experience and we take your comments into consideration. Please rest assured that our hotel upholds a high standard of cleanliness, and we are committed to improving wherever possible. Regarding the amenities and condition of our rooms, we strive to maintain a contemporary feel within our facilities and will review your feedback as part of our ongoing efforts to update and refresh our accommodations.We are grateful for your comments as they assist us in our continuous goal to provide an exceptional service experience for every guest.We hope to have the pleasure of welcoming you back in the future. Kind regards,Marc UYTTERHOEVEN, General Manager

Dear Mital, Thank you for your review.We are thrilled to hear that our breakfast hall staff provided impeccable service, reflecting our commitment to exceptional guest experiences. We regret to hear that some aspects of the room did not meet your expectations.Regarding the complimentary water, we offer a bottle upon arrival, and our team is always on hand to assist with any additional requests to enhance your stay. We are grateful for your acknowledgment of our dedicated service and hope that the positive aspects of your stay will encourage a return visit.We hope to have the pleasure of welcoming you back in the future. Kind regards,Marc UYTTERHOEVEN, General Manager

Dear Jeremy,Thank you for your kind feedback.We are thrilled to hear that you found our rooms to be impeccably clean, reflecting our commitment to excellence in service. It's also gratifying to know that the condition of our hotel met your expectations and contributed to a memorable experience. Our staff will be delighted to learn that their efforts to provide top-notch service were so well appreciated.We look forward to welcome you soon. Marc UYTTERHOEVEN, General Manager

Dear Chantel,Thank you for taking the time to share your feedback with us.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We have, nevertheless, addressed this issue with our housekeeping team.We have also taken note of your comments regarding the bathroom and will be assessing the situation.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Marc UYTTERHOEVEN, General Manager

Cher hôte,Merci pour ce retour.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous serions ravis de vous recevoir à nouveau bientôt. Bien cordialement,Marc UYTTERHOEVEN, General Manager

Dear Eneli,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.We look forward to the pleasure of seeing you again in the future. Kind regards,Marc UYTTERHOEVEN, General Manager

Dear Guest,Thanks for taking the time to share your opinions on your visit to our hotel.We're delighted to hear that you found our location convenient and everything easily accessible on foot. We understand that ongoing constructions in the area can be a concern, and we appreciate your advice to future guests to plan accordingly. We strive to provide a peaceful stay despite the bustling city environment and are glad that the double glazing of our windows contributes to a quieter room experience.We hope that we may have the pleasure of welcoming you back in the future. Kindest regards,Marc UYTTERHOEVEN, General Manager

Beste Luc,Hartelijk dank voor deze uitstekende score.We zijn verheugd te horen dat u de netheid van onze kamers en de staat van ons hotel waardeert. Het is voor ons een erkenning van de dagelijkse inspanningen van ons team om een hoogwaardige service te bieden. Onze housekeeping zorgt dagelijks voor een grondige schoonmaak en ons hotel wordt goed onderhouden, wat blijkt uit uw score van 100% voor de hotelconditie. We merken dat u onze service ook positief beoordeelt, en we streven er altijd naar om deze ervaring voor al onze gasten te optimaliseren. We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.Marc UYTTERHOEVEN, General Manager

Cher Hôte,Merci pour votre commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Ce serait un plaisir de vous recevoir de nouveau.Bien cordialement,Marc UYTTERHOEVEN, General Manager

Dear David, Thank you for taking the time to share your experience with us.We're delighted to hear that our front-of-house team made a positive impression and that you enjoyed the variety and quality of our breakfast offerings. It's our aim to provide a comfortable and enjoyable stay, and we're glad we met your expectations in these areas. We note your comments regarding the room decor and appreciate your candid feedback. Rest assured, we are continuously reviewing guest feedback for future enhancements to our facilities.We hope to have the pleasure of welcoming you back in the future. Kind regards,Marc UYTTERHOEVEN, General Manager

Beste Martinus,Bedankt voor uw enthousiaste beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Het was een plezier jullie te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Marc UYTTERHOEVEN, General Manager

Dear Guest,Thank you for reviewing your recent experience.We're delighted to hear that you found our location strategic for your needs and appreciated the cleanliness of our establishment. It's also wonderful to know that our team made a positive impression with their politeness and helpfulness. Your comfort is our priority, and we're glad the pool added to your enjoyable stay.We look forward to seeing you again very soon.Best wishes,Marc UYTTERHOEVEN, General Manager

Caro Andre, Agradecemos a sua avaliação.É com satisfação que lemos que fomos ao encontro das suas expectativas. Contamos, de facto, com uma localização bastante central — e procuramos a adequada manutenção das nossas instalações. É reconfortante que o tenha reconhecido.Esperamos recebê-lo novamente em breve. Cumprimentos,Marc UYTTERHOEVEN, General Manager

Beste Helene Konstanse,Dank u voor uw mooie beoordeling.Het doet ons plezier dat u genoten heeft van uw verblijf bij ons en dat de kamer naar wens was. Ook fijn dat u de goede service als pluspunt aanhaalt. Daar doen we het voor!We zien jullie graag weer eens terug.Marc UYTTERHOEVEN, General Manager

Caro Eduardo,agradecemos a sua consideração.É uma satisfação saber que a localização do hotel foi ao encontro das suas expectativas, permitindo fácil acesso ao centro comercial e às diversas opções gastronômicas. Agradecemos por destacar a tranquilidade da região, apesar de estarmos no coração da cidade. Ficamos contentes em receber uma avaliação tão positiva sobre a limpeza dos quartos, a condição do nosso estabelecimento e a qualidade do serviço prestado pela nossa equipe. É gratificante saber que o conforto dos nossos quartos contribuiu para uma estadia memorável.Teremos muito gosto em recebê-lo novamente. Cumprimentos,Marc UYTTERHOEVEN, General Manager

Estimada Marca, agradecemos muito por partilhar a sua experiência.É uma alegria saber que a localização do nosso hotel contribuiu para uma estadia confortável e conveniente. Ficamos contentes que a limpeza do quarto tenha atendido plenamente às suas expectativas, refletindo nosso compromisso com a excelência. A satisfação com o atendimento e o conforto do quarto são aspectos que nos orgulhamos muito, pois investimos constantemente em treinamento de equipe e qualidade das acomodações.Em nome de toda a equipa, esperamos voltar a revê-la em breve.Atenciosamente,Marc UYTTERHOEVEN, General Manager

Dear Fredrik,Thank you for your kind feedback.We look forward to the pleasure of seeing you again in the future. Kind regards,Marc UYTTERHOEVEN, General Manager

Cher Nicolas,Merci pour ce très bon retour.Nous sommes ravis d'apprendre que la propreté de nos chambres a répondu à vos attentes et que vous avez trouvé notre hôtel bien situé pour explorer la ville. Il est toujours encourageant de savoir que nos services ont été à la hauteur et que les aménagements de nos chambres ont contribué à votre confort. Votre satisfaction concernant l'état de notre établissement est particulièrement appréciée, sachant que nous nous efforçons de maintenir nos installations modernes et accueillantes.Au plaisir de vous revoir très prochainement,Marc UYTTERHOEVEN, General Manager

Dear Virginia,Thank you for taking the time to share your feedback with us.We're glad to hear that you found our location convenient for exploring the city. Your feedback regarding the situation with your belongings is concerning, and we want to assure you that our team is trained to handle such incidents with the utmost integrity. Our 24-hour front desk is committed to assisting guests with any issues they may encounter, and we take your comments very seriously. We hope to have the opportunity of welcoming you back for a more memorable stay.Kind regards,Marc UYTTERHOEVEN, General Manager

Estimada Yara,Muchas gracias por dedicar un momento para compartir su opinión sobre el Novotel Brussels City Centre.Nos alegra saber que la limpieza de la habitación y la condición del hotel fueron de su agrado, reflejando nuestro compromiso con altos estándares de higiene y mantenimiento. Lamentamos que el servicio no haya cumplido con sus expectativas; nuestro equipo siempre busca ofrecer una atención excepcional y orientación completa a nuestros huéspedes, y su retroalimentación es valiosa para continuar mejorando en este aspecto.Ha sido un placer poder recibirle en nuestras instalaciones y esperamos volver a verle en un futuro muy próximo. Un saludo muy afectuoso,Marc UYTTERHOEVEN, General Manager

Dear Ming,Thank you for sharing this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again. Best regards,Marc UYTTERHOEVEN, General Manager

Dear Joseph,Thank you for this great review.We're thrilled to hear that our central location was ideal for your visit and that you found the room cleanliness and hotel condition to be impeccable. It's also fantastic to know that the comfort of your room met your expectations, as we strive to provide a restful environment for all our guests.We look forward to welcoming you back. Best wishes,Marc UYTTERHOEVEN, General Manager

Dear Liliya, Thank you for this positive review of your stay.We're delighted to hear that you appreciated our fitness facilities and indoor heated pool, which are indeed available to all guests from 7:00 AM to 10:00 PM for their enjoyment and relaxation. It's also pleasing to know that the cleanliness of your room met your expectations, as our housekeeping team works diligently each day to ensure rooms are impeccably maintained for our guests. We take pride in the condition of our hotel and the level of service provided by our team, so it's gratifying to receive your positive feedback in these areas. While we note that you rated some aspects at 80%, we continuously strive for excellence and take all guest feedback seriously as we aim to provide an even more superior experience.We look forward to welcoming you again. Best regards,Marc UYTTERHOEVEN, General Manager

Dear Guest,Thank you for taking the time to share your feedback with us.We're thrilled to hear that our staff's commitment to service excellence made a positive impact on your visit to Brussels. It's wonderful that our hotel's prime location facilitated your exploration and enjoyment of the city. Regarding the room size, we take pride in providing well-appointed rooms with premium bedding and various amenities, as detailed on our website, to ensure a comfortable stay for all our guests. We regret to hear about the disturbance caused by the construction; we always aim to maintain a serene environment and appreciate your understanding that such external factors are sometimes beyond our control. Rest assured, we continuously strive to improve our hotel's condition to enhance the guest experience.We hope to welcome you back again.Best wishes,Marc UYTTERHOEVEN, General Manager

Caro Christian, agradecemos o seu simpático comentário.É com satisfação que sabemos que usufruiu de uma estadia revigorante no conforto do nosso hotel.Desejamos que tenha a oportunidade de regressar em breve. Com os melhores cumprimentos,Marc UYTTERHOEVEN, General Manager

Sehr geehrter Alain,Vielen Dank für Ihr Feedback zu unserem Hotel.Wir freuen uns, dass Sie die Lage unseres Hotels und den Service unseres Personals positiv hervorgehoben haben. Wir sind stolz darauf, dass unser Team stets bemüht ist, den Aufenthalt unserer Gäste angenehm zu gestalten.In Bezug auf Ihre Anmerkung zur Zimmerausstattung möchten wir darauf hinweisen, dass unser letztes Renovierungsprojekt im Jahr 2011 abgeschlossen wurde und wir stetig darauf achten, unsere Einrichtungen in gutem Zustand zu halten. Wir bedauern, falls dies nicht Ihren Erwartungen entsprochen hat.Gern würden wir Sie auch bei Ihrem nächsten Besuch in Brüssel wieder bei uns begrüßen!Marc UYTTERHOEVEN, General Manager

Caro Christian,Agradecemos o seu comentário.É com satisfação que sabemos que usufruiu de uma estadia revigorante no conforto do nosso hotel.Desejamos que tenha a oportunidade de regressar em breve. Com os melhores cumprimentos,Marc UYTTERHOEVEN, General Manager

Beste Christian, Hartelijke dank voor deze enthousiaste beoordeling.Het doet ons plezier dat u genoten heeft van uw verblijf bij ons en dat de kamer naar wens was. Ook fijn dat u de goede service als pluspunt aanhaalt. Daar doen we het voor!We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.Marc UYTTERHOEVEN, General Manager

Dear Niamh, Thank you for reviewing your stay with us.We regret to hear about your concerns regarding the hotel's decor and temperature control in your room. Rest assured, we regularly conduct maintenance to address such issues. Regarding the temperature, our rooms are equipped with manual temperature control and we also provide extra fans upon request to ensure our guests' comfort. We understand that construction work in the vicinity can be an inconvenience, and we apologize for any disturbance it may have caused during your stay. We appreciate your feedback on the location and will consider it as we continuously strive to provide a pleasant environment for our guests.We hope to welcome you back in the future. All the best.Marc UYTTERHOEVEN, General Manager

Dear Elia, Thank you for this positive review of your stay.We're thrilled to hear you enjoyed the complimentary upgrade; our team takes great pride in offering little surprises that enhance our guests' stays. It's wonderful to know that our central location contributed positively to your visit, making it convenient for you to explore the city and access various transport options. Your recommendation is truly appreciated, and we're delighted that the cleanliness of our rooms, the condition of our hotel, and the service provided by our staff all met your expectations.It would be a pleasure to have you return on a future occasion.Best wishes,Marc UYTTERHOEVEN, General Manager

Cher Laurent,Tous nos remerciements pour ce commentaire positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau très bientôt,Marc UYTTERHOEVEN, General Manager