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"I had high hopes for this hotel for its exceptional 9.4 star rating but unfortunately, the cons far outweigh the pros. Pros: Safe location (within shopping plaza); very spacious rooms with separate living/couch area; very comfortable beds with plush clean sheets; breakfast was good but I did wish the food was warmer -- for some reason the temp was pretty low. Cons: Both bedside lightings did not work; the telephone was dead (bye bye room service); BOTH outlets on the bedside table did not work (I had to charge my phone by the coffeemaker which isn't such a big inconvenience except that I work from my phone, but I do realize this is a personal problem); there are no full-length mirrors (just the bathroom mirror); and lastly, the cherry on top -- the internet randomly shut off thus the wi-fi and smart tv didn't work for 2 days of my stay."

"Clean room and great staff, stay was peaceful"

"Clean room, good breakfast, newly renovated"

"For what you pay for the balcony and lake view isn’t worth is rooms run down, no hot water and dirty not updated balcony. The restaurant on property we went to for three days was awful service even when only people in restaurant. Way over priced for the pack of service Very disappointing"

"I hate to be a pest, but our room was not cleaned on Friday, we called the front desk, and they said they could not do anything and that if we needed fresh towels we had to go pick them up. Also, Sunday morning there was a smoke alarm that went on about 4 or 5 times, and a crazy lady kept banging on a door and screaming very loud which made it difficult to sleep."

"The beds, pillows and bedding were so comfortable, clean and I especially liked the cover over the duvet, with sheet material, not with the sheet seperate, so you know no one else has touched it. It is hard for me when comforters and regular blankets are on the beds, I do not feel they are cleaned or replaced every time the room is services, seems like they only do the sheets, so this made me HAPPY!!!! We did not need to use the kitchenette part of the room, but it was a very nice setup. I did use the coffee makert....All rooms have an ironing board, iron and of course hair dryer which saves time having to request them to be brought to you. The online info shows breakfast is included, and it was not. That was rough in the morning since we had to locates somewhere else to eat last minute."

"Excellent stay, second time I stayed in this property."

"The staff was amazing the room was clean and stocked with everything we needed. The bar was nice and the staff again very friendly."

"Great Stay. Excellent staff and well located within The Domain."