4/10 - Kém
Jeremy
30/12/2025
Got charged bar minibar consumption even though we didnt use anything from the minibar.
Staff asked us on Sunday morning at checkout and after we said no we hadnt used anything she replyed no problem , goodbye.
Then i see at 6.30pm sunday night a withdrawal from my account. I then ring the hotel and argue my case. They say they will refund but the point is they have taken money from me without my authority and afrer reception staff had already accepted my response.they didnt even check the minibar at checkout ,so they took my word for it that we used nothing, but rhen reversed their actions once we had left, kind of like they thought we wouldnt notice the transaction on our bank statement...
Very untrustworthy behaviour.the room was fine but
I wont stay there again.
Jeremy
Lưu trú 2 đêm vào Tháng 12, 2025

































