6/10 - Được
Amber
25/05/2025
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
We like coming to stay here for the facilities, and especially the heated pool, and comfy beds - but this time didn’t hit. The heating was out in the whole building (I was given a portable heater for my room after phoning reception - but this was not mentioned at all during check in). The pool looked amazing after its renovation, but unfortunately was not heated. Again, this was not mentioned at time of booking or check in, and I believe it has been an ongoing issue for weeks now. The rooms are always clean and tidy and the beds are comfy, although the curtains offer little block out, so the street lights are always shining in, and the balcony sliding doors offer poor outside noise control and ours also rattled all night. Our curtain also had a food smear on it? The inside piano music could still be heard at 3am, and I could also hear my neighbours water pipes and phone calls from my room. I hate writing this review, but cannot bite my tongue when I’ve paid $248 for the ‘experience’. We will not be back unless these problems are addressed.
Amber
Lưu trú 1 đêm vào Tháng 5, 2025