Khách sạn Burts

"The room was clean. The gentleman at the front was very friendly. Only downside was literally waiting 30 minutes to take a shower because that’s how long it took for the hot water. "

"Look, if you're just looking for a place to crash/sleep when visiting Williamsburg and aren't too picky, or a "Karen", this place will suffice. Otherwise, you may want to look elsewhere. The property overall does not match the outside façade or lobby. The room was typical hotel "meh"...nothing exceptionally good OR bad about it. The "Continental" breakfast ended up just being orange juice and coffee. But the only real, legitimate complaints I can offer are that the pool water desperately...

"Great"

"My room smelled like an unclean dog. To the point , my son and I had horrible headaches. I reported to the front desk 3 times. If this is going to be a pet friendly environment, I would hope they had proper cleaning supplies."

"Very disappointed that there was not free coffee in lobby.They had a Starbucks machine which was amazing, but at some point they ran out of milk. I stayed for 7 nights. I had multiple issues with my stay mostly with housekeeping not cleaning my room on my first and second nights. My room was also very dark. Several lamps did not work or did not light sufficiently. There were ants and hair in my shower when I checked in where it remained for 3 days before I finally removed it. I was compensated...

"The staff is great is just the furniture is way out of date and the non smoking rooms the linens were burnt other than that is ok "

"This place is disgusting and falling apart "

"Donna is great!!"

"This extended America is clean respectful hotel to stay in , great staff. "

"Mostly stayed in the room. Had a wonderful stay will stay again"

"Room was clean but did not have a trash can other then bathroom. The beds were not very comfortable, shower pressure not great. Hot tub in the pool room was broken. 2 different days we went to pool and there were no towels. For the hotel we honestly expected more. Staff was extremely kind and helpful. "

"The room we booked ended up having bed bugs. So my girlfriend and myself are covered in bites. The property manager offered to move us to another room, neither of us felt comfortable so we declined. We did get a full refund though. "

"Beds were great. "

"Breakfast wasn't good. Ice machine broken and room had no linens for the sofa bed and no way to get any."

"Too expensive for what you get "

"The room was disgusting. It smelled so bad (from cigarettes) I had to eat my dinner in my car. There was a hair in the bed that looked like pubes, and the room was disgusting. I had a room for a second night but cut my trip short and left. I showered as soon as I got home and washed the clean clothes I had taken because they stink if that room."

"A-"

"Yes"