"Food’s on you
For my 80th birthday, we decided to splurge and stay in a suite at Chetola resort from Monday to Friday. When booking, we were warned that the restaurant would not open until Thursday – the birthday - and made a reservation for that night. The concierge said that “bar food”, such as hamburgers, would be available all the other nights, and breakfast, while not included, every morning.
Not true. No bar food the night we arrived or any other night, although the desk personnel didn’t seem to know it and even promised us a menu. We expressed our frustration and were comped a breakfast, at which we learned future breakfasts were out, and our dinner was in question. They’d let us know “in a minute.” Four hours later, we learned we’d have to go elsewhere.
Our refrigerator didn’t work, and all the ice machines were broken, so nothing that could spoil. The cleaner offered to bring us cold cokes from the vending machine. The house phone didn’t work.
We still heard a lot of excuses.
Blowing Rock is beautiful, with lots to do, and we had a great vacation. Chetola is beautiful. Our room is beautiful. We could see waterfowl and planets from our balcony. We enjoyed the large indoor swimming pool, and others may enjoy the hot tub and spa amenities.
Hopefully, management will get their act together and solve the problems, but first, stop misleading guests."
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