6/10 - Được
Matthew
06/08/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Immaculate rooms and slick design proved why Le Germain touts “unmatched comfort and meticulous detail”, yet several service missteps dulled the shine of Hotel Le Germain.
Check-in at reception felt oddly judgmental while I resolved a fraud-flagged credit card (which happened due to it being $1300 & my first charge of the trip with my fiancée), it was embarassing and an experience that contrasts sharply with the hotel's guest-first ethos.
Some doormen were gracious, but others ignored or missed us—even at departure—which left a last, disappointing impression since he was looking right at us and failed to open the door for us on check-out. To be clear, they weren't busy with valet.
The area was loud, dusty and construction-heavy, and 7am jack-hammer wake-ups after late nights out with my fiancée meant we slept far less than desired and needlessly had to deal with being tired before our roadtrip to Banff.. which made driving more of a chore and relatively unsafe in comparison to if we had gotten proper sleep.
On the plus side, initial room cleanliness and daily cleaning was Japan-level pristine, and the room itself was flawless.
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Lastly, to the respective Hotel Le Germain Management:
For me, the external noise and uneven service undercut the premium rate in my humble opinion, so a partial refund or equivalent goodwill gesture would be a fair resolution for me. Prior notice of heavy construction in the area would've been the true & honest thing to be made aware of.
Matthew
Lưu trú 3 đêm vào Tháng 8, 2025