"There was a bug on hotels.com website...I ended up booking 1 night for 2 rooms same date (overlap) never hotels.com sent me a warning...like you are booking 2 rooms dame nights in different cities... the hotel did NOT understand the mistake..never contacted me...flagged ma as a NO SHOW...ended up having to book for an extra night...and guss what? our rooms were FILLED with MILDEW (hongo) smelled bad...I have pictures...ended up being very expensive and we thought we had a cold ..it is the mildew effect...sneezing, coughing and needing to blow our noses...well... the management went away with no option to contact them and hided behind their policies...my GOD you need to be HUMAN and understand the mistake ans modify the booking... this was stressful and we are very unhappy with the room ...reception clerk and other than managemnt that hide are good people...it is not their fault so we gave them tip but I will NEVER come back here again there are so many other hotels near by...so please be aware your health is more important thant the price... I will modify the review IF they accept to refune me the first night"
"Friendly welcome and quick check in.
Room very big, no safe but fridge. No english channels on TV. Breakfast was very good, lots of choice and served 6.30-11. Staff didn't speak english but were helpful and always friendly. They seemed to talke pride in the hotel and kept it very clean. Free water and coffee all day was a nice touch.
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"This hotel is located in the beautiful colonial city of Campeche. The hotel has a lovely little pool that is 4 feet deep all around and refreshing in the warmth of this region. The room we chose was large and beautifully decorated. My only reason for a 4 rating was a firm, solid bed, which seems to be the norm in Mexico. "
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