Khu sảnh

Nhận xét về Hotel Kurrajong Canberra

4.5 out of 5
Hotel Kurrajong Canberra
8 National Circuit, Barton, ACT

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 496/1003 nhận xét" "
Đánh giá 8 - Tốt. 375/1003 nhận xét" "
Đánh giá 6 - Được. 85/1003 nhận xét" "
Đánh giá 4 - Kém. 38/1003 nhận xét" "
Đánh giá 2 - Tồi. 9/1003 nhận xét" "

9,2/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Pete

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
History and ambience
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Robert

Lưu trú 3 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Daniel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spacious room, great location
Lưu trú 2 đêm vào Tháng 4, 2024
Grace trả lời vào 17/04/2024
Dear Daniel,Thank you for taking a moment to reflect on your recent stay experience with us at Hotel Kurrajong Canberra. I am so pleased that we could welcome you!I appreciate you commending on our facilities and could not agree with you more that our location is certainly a highlight and very convenient for many of our guests to explore the prominent sites of Canberra or local attractions! The comments you made regarding your stay with us are most appreciatedWe look forward to welcoming you back to the hotel in the near future.Best Regards,Grace Russell Duty Manager

10/10 - Xuất sắc

Ro

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
dc trả lời vào 22/05/2024
Hi Ro,Thanks for staying with us. We appreciate your feedback!Kind RegardsHotel Kurrajong Team

10/10 - Xuất sắc

Lee

Lưu trú 1 đêm vào Tháng 3, 2024
Grace trả lời vào 10/04/2024
Thank you for your review!

6/10 - Được

Barrie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
A comfortable and convenient hotel for our planned visit to National Gallery. The room we requested, a twin, was dysfunctional due to the placement of a table between the beds and we asked if the table and beds could be moved, the person on the desk said he would do what he could, but on returning to the room after dinner nothing had been done. We sorted it in a couple of minutes. Breakfast arrangement was a shambles until one learned that you found your own table, if there was one that had been cleared, and ordered at the bar counter. Excellent breakfast, poor restaurant management.
Lưu trú 3 đêm vào Tháng 3, 2024
Grace trả lời vào 18/03/2024
Dear Barrie,Thank you for taking the time to write your review.It is great to see we managed to tick most of the right boxes during your stay. We have shared your comments with the team, especially our F&B team who appreciates your comment regarding the quality of dining experience. The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive constructive feedback from guests who have enjoyed their stay here at the Hotel Kurrajong Canberra.Once again, thank you for taking the time to share your feedback. We look forward to your next visit.Kind regards,Grace Russell Duty Manager

10/10 - Xuất sắc

Rodney

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, facility and service
Lưu trú 1 đêm vào Tháng 3, 2024
Grace trả lời vào 15/03/2024
Dear Rodney,Thank you for taking a moment to reflect on your recent stay experience with us at Hotel Kurrajong Canberra. I am so pleased that we could welcome you!I appreciate you commending on our facilities and could not agree with you more that our location is certainly a highlight and very convenient for many of our guests to explore the prominent sites of Canberra or local attractions! The comments you made regarding your stay with us are most appreciatedWe look forward to welcoming you back to the hotel in the near future.Best regards,Grace Russell Duty Manager

10/10 - Xuất sắc

MORIMOTO

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Bruce

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Marjorie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A beautiful well maintained heritage property with great atmosphere. So comfortable and welcoming. It must be fantastic in winter with that fabulous reception area around the fireside.
Lưu trú 1 đêm vào Tháng 2, 2024
Grace trả lời vào 22/02/2024
Dear Marjorie,Thank you so much for your wonderful feedback and for choosing to stay with us. We are thrilled to know that you had a fantastic experience at our hotel. Your kind words about our comfortable rooms, attentive staff, and excellent amenities are truly appreciated.We are dedicated to providing exceptional hospitality, and it brings us great joy to hear that we succeeded in making your stay enjoyable and memorable. Your recommendation means the world to us, and we cannot wait to welcome you back for another delightful stay.If there is anything else we can do to enhance your future visits, please do not hesitate to let us know. We value your loyalty, and we look forward to serving you with excellence again soon.Best regards,Grace Russell Duty Manager

10/10 - Xuất sắc

Lucy, epping

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel
Lưu trú 3 đêm vào Tháng 2, 2024
Grace trả lời vào 14/02/2024
Thank you for your kind review of Hotel Kurrajong.

8/10 - Tốt

Lorelle

Lưu trú 1 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

James

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A nice old building with a great and helpful staff.
Lưu trú 3 đêm vào Tháng 1, 2024
Grace trả lời vào 02/02/2024
Dear James,Thank you for the heartwarming review of your recent stay with us. It was a pleasure to host you, and we are thrilled that you had a wonderful time at our hotel.We are proud of our team, who works diligently to ensure every guest receives the highest level of service. Your recognition of our staff's dedication and their commitment to your comfort is truly appreciated.If there is anything specific you'd like us to arrange for your next stay, please let us know. We can't wait to see you again soon.Best wishes,Grace Russell Duty Manager

10/10 - Xuất sắc

Sue

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's a heritage propery for the 21st century.
Lưu trú 1 đêm vào Tháng 1, 2024
Grace trả lời vào 26/01/2024
Dear Sue, Thank you for your kind review. Kind Regards,Grace Russell Duty Manager

8/10 - Tốt

Cecilia, Lions Bay

Lưu trú 2 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Carol

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Enjoyable stay in historic Canberra hotel
Have stayed here a few times and have always found it to be an excellent experience. A grand old building with a bit of history. This time we had a special deal through Hotels.com, otherwise it would have been a bit pricey. Check-in was easy and staff were friendly and helpful. Our room, once we found it(!) was lovely - quiet, spacious and comfortable. Being a weekend, we were able to park for free on-street. There were a few restaurants and cafes within walking distance. Would definitely stay here again, especially if the price was right.
Lưu trú 3 đêm vào Tháng 1, 2024
Grace trả lời vào 21/01/2024
Dear Carol,Thank you so much for your wonderful feedback and for choosing to stay with us. We are thrilled to know that you had a fantastic experience at our hotel. Your kind words about our comfortable rooms, attentive staff, and excellent amenities are truly appreciated.We are dedicated to providing exceptional hospitality, and it brings us great joy to hear that we succeeded in making your stay enjoyable and memorable. Your recommendation means the world to us, and we cannot wait to welcome you back for another delightful stay.If there is anything else we can do to enhance your future visits, please do not hesitate to let us know. We value your loyalty, and we look forward to serving you with excellence again soon.Best regards,Grace Russell Duty Manager

10/10 - Xuất sắc

Jacquelyn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú

10/10 - Xuất sắc

Janusz

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Modern room. Very clean.
Lưu trú 2 đêm vào Tháng 1, 2024
Grace trả lời vào 20/01/2024
Dear Janusz,Thank you so much for your kind words regarding you're recent stay at Hotel Kurrajong. It was a pleasure having you and please let us know if you need anything in the future.Kind Regards,Grace Russell Duty Manager

6/10 - Được

daniel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Canberra Kurrajong
My 3rd or 4th time staying here. Had an issue with shower door not closing properly and so leaking water to outside of shower. Also the fridge quite loud during the night. Reception staff outstanding as usual so will put it down to a one off unlucky with the room we ended up with.
Lưu trú 2 đêm vào Tháng 1, 2024
Grace trả lời vào 15/01/2024
Dear Daniel,Thank you for being a valued returning guest at Hotel Kurrajong. We're thrilled to hear that our outstanding reception staff left a positive impression on you during your stay.We sincerely apologize for any inconvenience caused by the shower door and fridge noise. Please know that we are actively working on resolving these issues to ensure a seamless experience for our guests.Your continued loyalty means a lot to us, and we appreciate your understanding. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable stay.If there's anything specific you loved about your visit or anything else you'd like to share, please feel free to reach out. Your feedback is invaluable to us.Warm regards,Grace Russell Duty Manager

8/10 - Tốt

Liz

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super lovely people and lovely property, great food. Well positioned. Kind staff.
Lưu trú 2 đêm vào Tháng 1, 2024
Grace trả lời vào 11/01/2024
Dear Liz,Thank you for the heartwarming review of your recent stay with us. It was a pleasure to host you, and we are thrilled that you had a wonderful time at our hotel.We are proud of our team, who works diligently to ensure every guest receives the highest level of service. Your recognition of our staff's dedication and their commitment to your comfort is truly appreciated.Your feedback motivates us to continuously improve and provide even better experiences for our guests. We can't wait to welcome you back for another delightful stay, and we are ready to make your next visit even more special.If there is anything specific you'd like us to arrange for your next stay, please let us know. We can't wait to see you again soon.Best wishes,Grace Russell Duty Manager

10/10 - Xuất sắc

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Jason

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 1, 2024

6/10 - Được

stephen, Sunshine North

Lưu trú 3 đêm vào Tháng 1, 2024

8/10 - Tốt

Raelene

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good location- you’ll need a car.
Very cute place to stay - I stayed her a few years ago and it’s nice to see the rooms and facility has had an upgrade. Sadly the shower has not been cleaned thoroughly enough fir a while / see pics. But, overall it’s convenient if you’re visiting Parliament House and war memorial.
Lưu trú 1 đêm vào Tháng 12, 2023

6/10 - Được

An

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was a bit small and the way to the room is a bit confusing. We got good service from the staff Francis by giving us some beverages to celebrate the new year! Great impression.
Lưu trú 1 đêm vào Tháng 12, 2023
Grace trả lời vào 04/01/2024
Dear An,We are absolutely thrilled to receive your kind words of appreciation for our employee, Francis. Thank you for recognizing their hard work and dedication to delivering exceptional service.Our team takes great pride in providing top-notch customer experiences, and it is rewarding to see that our efforts have made a positive impact on your interaction with us.Your feedback will be shared with Francis and the rest of the team, as it serves as a great motivation to continue delivering outstanding service. We are grateful to have you as our valued customer and look forward to serving you with excellence in the future.Should you have any further feedback or require any assistance, please feel free to reach out to us anytime.Thank you again for your kind words and for being a part of our journey to create memorable experiences for our customers.Best regards,Grace Russell Duty Manager

4/10 - Kém

Rab

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 12, 2023

8/10 - Tốt

Richard

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Room we stayed in was a little run down . Shower was disappointing room was clean but needs upkeep. Food in hotel was nice as so were the staff
Lưu trú 1 đêm vào Tháng 12, 2023
Grace trả lời vào 04/01/2024
Dear Richard,I am Delighted to receive your favorable review of Kurrajong Hotel.The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive constructive feedback from guests who have enjoyed their stay here at the Kurrajong hotel Canberra.We look forward to welcoming you back to the hotel in the near future.Once again thank you for the feedback, we hope to see you again soonBest Regards,Grace Russell Duty Manager

8/10 - Tốt

Stephen

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Was a nice heritage place to stay, staff were amazing, has restaurant and bar that are nice to.
Lưu trú 1 đêm vào Tháng 12, 2023
Grace trả lời vào 04/01/2024
Dear Stephen,On behalf of our entire team, thank you for your wonderful feedback regarding your dining experience at our restaurant. We are thrilled to hear that you enjoyed our food and ambiance.Our chefs and staff take great pride in providing delectable dishes and top-notch service, and your appreciation fuels our passion to deliver excellence every day.Your recommendation to others is the highest compliment we can receive, and we are genuinely grateful for your support.We hope to have the pleasure of welcoming you back soon for another delightful culinary journey.With warm regards,Grace Russell Duty Manager

10/10 - Xuất sắc

H O

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay
Awesome historic hotel very close to museums and parlament. Great breakfast and very nice garden for a drink. Only little negative was that the staff at the restaurant was a bit inexperienced. However the second day there was another crew which seemed more experienced. Staff at the reception was excellent and super helpful throughout.
Lưu trú 2 đêm vào Tháng 12, 2023
Grace trả lời vào 30/12/2023
Dear H O,Thank you for taking the time to share your positive experience at our hotel. Your glowing review about our friendly staff, delicious dining options, and overall ambiance brightened our day.We are thrilled to have been a part of your enjoyable trip, and your satisfaction is our ultimate reward. We are committed to delivering exceptional experiences, and your feedback motivates us to continue striving for excellence.We appreciate your kind recommendation and can't wait to host you again during your future travels. Should you need any assistance with your next reservation or have any special requests, feel free to reach out to us anytime.Thank you for being our valued guest, and we eagerly await your return.Warm regards,Grace Russell Duty Manager

8/10 - Tốt

Peter

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place - staff could be trained better
Lưu trú 2 đêm vào Tháng 12, 2023
Grace trả lời vào 30/12/2023
Dear Peter,I am Delighted to receive your favorable review of Kurrajong Hotel.The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive constructive feedback from guests who have enjoyed their stay here at the Kurrajong hotel Canberra.We look forward to welcoming you back to the hotel in the near future.Best Regards,Grace Russell Duty Manager

6/10 - Được

Mandakhtuya

Lưu trú 1 đêm vào Tháng 12, 2023
Grace Russell trả lời vào 21/12/2023
Thank you for your review.

10/10 - Xuất sắc

SHUNYA

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
great
Grace trả lời vào 06/02/2024
Thank you for your kind review.

10/10 - Xuất sắc

Sandra

Lưu trú 1 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Leanne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They were straight onto fixing and issue we had with our room, everything was resolved so fast.
Lưu trú 2 đêm vào Tháng 12, 2023
Grace trả lời vào 13/12/2023
Dear Leanne,I am Delighted to receive your favorable review of Kurrajong Hotel.The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive constructive feedback from guests who have enjoyed their stay here at the Kurrajong hotel Canberra.We look forward to welcoming you back to the hotel in the near future.Best Regards,Grace Russell Duty Manager

10/10 - Xuất sắc

Margaret, Brisbane

Lưu trú 1 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Barry

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Kurrajong Stay
Arrived at 3 pm, no problem with check in with friendly and efficient staff. Room comfortable on 1st floor. Friends were a little way from us but staff moved them to a room just down the hall. Breakfasts of good quality and plentiful. Again well served by dining room staff. We had a nice dinner on Monday night in restaurant. Due to rain threatening reception staff leant us an umbrella which was extremely useful when caught in a downpour at 6 pm on Monday evening. All in all we could not have asked for better service and courtesy from staff who met all our challenges. Parking was at the door with payment of $17 per night. Would recommend the Kurrajong to friends and fellow travelers.
Lưu trú 2 đêm vào Tháng 11, 2023
Grace trả lời vào 21/11/2023
Dear Barry,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Your appreciation for our immaculate rooms, attentive staff, and delicious dining options means the world to us. We strive to provide exceptional hospitality, and it is heartwarming to know that we succeeded in making your stay enjoyable and memorable.We truly value your recommendation, and we cannot wait to welcome you back for another fantastic stay in the near future. Should you need any assistance with your future reservations, please do not hesitate to reach out to us directly.Once again, thank you for choosing our hotel, and we look forward to creating more unforgettable experiences for you in the days ahead.Warm regards,Grace Russell Duty Manager

8/10 - Tốt

Chris

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mostly terrific. A shame to charge guests for parking, especially when it is not always available readily
Lưu trú 3 đêm vào Tháng 11, 2023
Grace trả lời vào 21/11/2023
Dear Chris,I am Delighted to receive your favorable review of Kurrajong Hotel.The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive constructive feedback from guests who have enjoyed their stay here at the Kurrajong hotel Canberra.We look forward to welcoming you back to the hotel in the near future.Best Regards,Grace Russell Duty Manager

10/10 - Xuất sắc

Carol

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was very comfortable, homely and cosy. Loved the old colonial style hotel. It was very well maintained and the staff were very friendly and nothing was any trouble. Would not hesitate to recommend this hotel.
Lưu trú 1 đêm vào Tháng 11, 2023
Grace trả lời vào 21/11/2023
Dear Carol,Thank you for taking the time to share your positive experience at our hotel. Your glowing review about our friendly staff, delicious dining options, and overall ambiance brightened our day.We are thrilled to have been a part of your enjoyable trip, and your satisfaction is our ultimate reward. We are committed to delivering exceptional experiences, and your feedback motivates us to continue striving for excellence.We appreciate your kind recommendation and can't wait to host you again during your future travels. Should you need any assistance with your next reservation or have any special requests, feel free to reach out to us anytime.Thank you for being our valued guest, and we eagerly await your return.Warm regards,Grace Russell Duty Manager

10/10 - Xuất sắc

Ann

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 11, 2023

8/10 - Tốt

Stephen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were friendly but needed more management leadership. Priority of staff was more on clearing tables rather than attending to guests. Parking convenient but too expensive. Local maps and tourist information was available but we had to ask for it rather than a Preferred table or Rack to choose from. We had No idea how to work the coffee machine and there was No other options available. On a Positive we will stay with you next time in the hope that these minor items are improved
Lưu trú 4 đêm vào Tháng 11, 2023
Saugat, Duty Manager trả lời vào 02/01/2024
Dear Stephen,Thank you for taking the time to share your feedback with us. We appreciate your constructive comments, as they are invaluable in helping us enhance our guest experience. As the Duty Manager, I would like to express my sincere apologies for any inconvenience you may have encountered during your recent stay.I'm pleased to hear that you found our staff to be friendly, although I am sorry to learn that you felt there was a lack of management leadership. We take your comments seriously, and I assure you that we will review our management approach to ensure a more guest-focused service.Your feedback regarding the priority of staff duties is duly noted, and we will work on improving the balance between clearing tables and attending to our guests promptly. I appreciate your observation regarding the availability of local maps, tourist information, and coffee machine usage. We will reinforce our efforts to proactively provide such information upon check-in, making it more accessible to our guests without the need to ask.I'm glad to hear that despite these concerns, you are willing to stay with us again. Please rest assured that we are committed to addressing these minor issues to provide you with an improved and seamless experience on your next visit.Thank you for choosing our hotel, and we appreciate your understanding as we strive to continually improve.

10/10 - Xuất sắc

Kate

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet, funky interior design, courteous and friendly staff.
Lưu trú 2 đêm vào Tháng 10, 2023

10/10 - Xuất sắc

Christina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Ash trả lời vào 27/10/2023
Dear Christina,Thank you so much for your kind ratings and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.

8/10 - Tốt

Cathy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved this old historic hotel. The only thing that spoilt our stay was a strange intermittant noise in the night. Like an electronic noise. Spoke to reception on check out who didn't seem to know what it was. I find that hard to believe. I was assured they would look into it for me. I'm still waiting for an answer!!!!
Lưu trú 2 đêm vào Tháng 10, 2023
Ash trả lời vào 27/10/2023
Dear Cathy,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.We are really sorry about the noise in the room. Could you please tell us what kind of noise was it, so we have an idea what it could be?Thank you for your feedback Cathy. :)

10/10 - Xuất sắc

Laurie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All fine except noisy air conditioner outside room 147
Lưu trú 4 đêm vào Tháng 10, 2023
Ash trả lời vào 27/10/2023
Dear Laurie,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.We apologize or the noisy Air conditioner. Please let us know in your next booking about this experience and team will make sure to locate you a room where you don't have to face the same issue.Warm Regards,Ashir Rizvi

10/10 - Xuất sắc

Sue

Lưu trú 3 đêm vào Tháng 10, 2023

10/10 - Xuất sắc

ILARIO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely hotel in a very good Canberra area. Staff friendly and helpful. Will stay again next time in Canberra
Lưu trú 5 đêm vào Tháng 10, 2023
Ash trả lời vào 27/10/2023
Dear Ilario,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Warm Regards,Ashir Rizvi

10/10 - Xuất sắc

Anthony

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfo
Lưu trú 1 đêm vào Tháng 10, 2023
Ash trả lời vào 27/10/2023
Dear Anthony,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Warm Regards,Ashir Rizvi

10/10 - Xuất sắc

Meryl

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
Ash trả lời vào 27/10/2023
Dear Meryl,Thank you so much for your kind ratings and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Warm Regards,Ashir Rizvi

10/10 - Xuất sắc

Marie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great position for walking to restaurants etc, lovely historical hotel and the staff were so friendly and welcoming .
Lưu trú 1 đêm vào Tháng 10, 2023
Ash trả lời vào 27/10/2023
Dear Marie,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Warm Regards,Ashir Rizvi

6/10 - Được

Davina

The dining room and bar was closed for lunch and dinner over the long weekend. Limited room service menu and hours too.
Lưu trú 2 đêm vào Tháng 10, 2023
Ash trả lời vào 27/10/2023
Dear Davina,Thank you for taking your precious time out to give us the feedback.We really apologize for the dinning being closed for dinner and lunch over the long weekend. We cab certainly pass your feedback to the management and make sure this get brought up in our operations meetings too.Once again thank you so much for your time.Warm Regards,Ashir Rizvi