Cảnh từ trên cao
Kiểm tra phòng trống

Nhận xét về GR Solaris Cancun & Spa - All Inclusive

4 out of 5
GR Solaris Cancun & Spa - All Inclusive
Blvd. Kukulkan Km. 19.5, Lt 59-2, Sección A, 2 da etapa Zona Hotelera, Cancun, QROO

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 1542/3390 nhận xét" "
Đánh giá 8 - Tốt. 898/3390 nhận xét" "
Đánh giá 6 - Được. 487/3390 nhận xét" "
Đánh giá 4 - Kém. 244/3390 nhận xét" "
Đánh giá 2 - Tồi. 219/3390 nhận xét" "

9,0/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Guillermo

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good service at restaurants and bars. On the negative side, next room noise was clearly heard through a closed connecting door. We asked for a change of room and it was promptly arranged.
Lưu trú 4 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Aravind

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was good. With 2 little kids we enjoyed. If they have to improve anything, need working telephone service , more water bottles , and different menus in buffet each day.
Lưu trú 4 đêm vào Tháng 5, 2024

4/10 - Kém

Anatoliy, Annandale

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Not the best choice
Lưu trú 9 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Larissa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was amazing. The staff was super friendly and helpful. The entertainment was super fun. I would definitely recommend this resort to my friends who want to travel to Cancun. Our experience was great thanks to GR solaris
Lưu trú 4 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

GERALDOR

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
10/10 everything good there I’m coming back again
Lưu trú 3 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 27/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 - Tồi

christian

Đi theo nhóm, Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I recently stayed at this "resort", and it was an absolutely horrible experience from start to finish. The lobby, while supposedly air-conditioned, was never cold, making it an uncomfortable start. The hallways were just as bad, stifling and stuffy. When I finally got to my room, I was shocked at how hot it was. No matter how much I adjusted the thermostat, it never cooled down. It was like trying to sleep in a sauna. The food was another disaster. Every meal was a disappointment—bland, poorly cooked, and utterly unappetizing. For a hotel that claims to offer a VIP experience, the dining was abysmal and far below even basic expectations. Overall, nothing about this hotel justifies the hype. It was marketed as a luxury resort, but it failed on every level. This isn’t the first time Expedia has done this—hyping up a subpar hotel to get more bookings. I feel completely misled and extremely frustrated. I expected a nice getaway, but instead, I got an awful stay that I wouldn’t wish on anyone. Save your money and stay far away from this place!
Lưu trú 4 đêm vào Tháng 5, 2024

8/10 - Tốt

Keila

Lưu trú 5 đêm vào Tháng 5, 2024

6/10 - Được

John

Đi cùng bạn đồng hành
Thích: Sạch sẽ
The view from the room was spectacular! Some of the staff were very helpful. The reception staff, not so much. At check-in, was not told there was an app for the property. Didn’t find out until the next day. Once I found it, I couldn’t log in because of the way they entered my name in the system. Took it to another staff member who logged me in, but didn’t tell me what he did. I didn’t close the app, but it logged me out and again, couldn’t get into it. Finally took it to someone who showed me how the hotel had my name in their system, and how to log in. Restaurant staff, bellhops, customer service staff and activities staff were excellent. I don’t see myself returning to this property in the future.
Lưu trú 4 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 27/05/2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 - Xuất sắc

Ning

Đi cùng gia đình
Very friendly
Lưu trú 4 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 27/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Christina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very friendly.
Lưu trú 5 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 27/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Debbie isabel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very friendly and helpful.
Lưu trú 6 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 27/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Jennifer

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I loved everything about this resort, staff was amazing! I also loved how everything was walking distance, and me and my kids where able to get anywhere in the resort within minutes.
Lưu trú 6 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 27/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Jordan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was very beautiful
Lưu trú 5 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 27/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Christian

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would be back!
Lưu trú 5 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 27/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Anup Benjamin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 27/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 - Được

Muhammad

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
The place feels dated and apart from the buffet(last food service which ends at 10pm), snack bar(which closes at 5pm!) and deli(which closes at 7pm) there are no food options apart from room service which is 24hrs(the only saving grace but there is a flat $5 USD charge). There are also restaurants but they require a reservation. The staff is friendly for the most part but it really depends on who you interact with. I mean it touts itself as a 5star but it really should only be a 3 star.
Lưu trú 5 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 25/05/2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 - Xuất sắc

yessica

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property itself is not as huge but it was perfect for us and the kids. They offered fun activities and even my 8 and 16 year old enjoyed it. The food was great!! I love the mexican culture so to me it was amazing
Lưu trú 6 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 25/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 - Được

NICOLE

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is my second time staying at the resort and the front desk really dropped the ball. I communicated with them several times regarding dinner reservation since my arrival date was on my birthday and know the reservations book quick. Well ofcourse when i got there they couldnt accommodate me so i spent my 40th birthday at a buffet. I also emailed them heard of time asking if me and my guests could have adjoining rooms or atleast be close to each other. Well one room was on the 6th initially the other on the second floor. After a few request we did get rooms close to each other but it was almost like i was emailing a robot. 40th birthday is milestone and this resort let me down. Besides the front desk issues the bartender, housekeeper, waiters and anyone that we ran into were just so polite and friendly. However if your planning a special ocassion stay elsewhere
Lưu trú 3 đêm vào Tháng 12, 2022
Hoteles solaris de Mexico trả lời vào 25/05/2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 - Xuất sắc

Bonnie J

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
all inclusive, 3 pools for different styles (games, play, quiet) beach, friendly staff, clean room daily
Lưu trú 7 đêm vào Tháng 2, 2024
Hoteles solaris de Mexico trả lời vào 25/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 - Tốt

Ritu

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Old castle style building, modern built rooms, beautiful ocean view, nice food options.
Lưu trú 3 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 25/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Laura

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 25/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Patrick John

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
everything is perfect. thank you gr solaris
Lưu trú 5 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 - Được

Marina

Lưu trú 9 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 25/05/2024
Thank you for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 - Xuất sắc

Irvin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed my stay here. Food was good, staff was friendly, pool was fun, and rooms were nice.
Lưu trú 5 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Jayson

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The restaurant options could be a little better in comparison to another resort I stayed at awhile back, but other than that, the access to the other hotels, the buffet, the staff, and so much more were excellent all around!
Lưu trú 5 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Beckey louise

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely love this place. Food and staff was excellent. Walked to El Rey ruins. Walked on the beach every day. Has a massage wich was so awesome. Will be going back
Lưu trú 6 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 - Tốt

Alejandro, San luis potosí

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente equipo de trabajo, sin duda lo bueno de este hotel es su personal que te atienden muy bien, el lugar es tranquilo y la estadia fue muy agradable, sin duda es un buen lugar. El unico inconveniente fue en la disponiblidad de las camas, yo pedi 2 individuales y me dieron una king size. Si recomiendo el lugar para disfrutar sus vacaciones.
Lưu trú 5 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 - Kém

Jessica

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Food options were repetitive at the breakfast buffet and dining room as well as the snack bar and cafe. Housekeeping showed up towards the end of the day which was extremely inconvenient to have them attempt to clean when you are trying to get ready for dinner. The doors to enter and exit a majority of the areas were extremely heavy, they should upgrade to automatic doors for safety. Family friendly but not much to do, would not stay here again or recommend to others.
Lưu trú 4 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 - Xuất sắc

kimberly

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very beautiful and staff was great
Lưu trú 4 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 - Tốt

Sofia Daniela

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 - Tốt

Johanny Caba

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Katelyn

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff are amazing
Lưu trú 5 đêm vào Tháng 2, 2024
Hoteles solaris de Mexico trả lời vào 20/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

AnnMarie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was clean, beds were comfortable and friendly staff. I enjoyed the nightly entertainment & music. Buffet style, food was not hot enough, great omelettes and Pizza bar. Overall it was good for the price. Members got special treatment than non members- beware!
Lưu trú 6 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 - Được

yelena

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was windy and the umbrellas on the beach were not installed. Administration stated that it was done for our safety, for umbrellas can fall over. At the same time all other hotels to the right and to the left had the umbrellas on the beach. Many of us were cramped by the pool, like sardines, very uncomfortable and hot.
Lưu trú 8 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 20/05/2024
We regret that this situation was not to your liking, however, one of our missions is to ensure the safety of all our guests. Likewise, by protocol we do not allow the use of an umbrella if we have bad weather since it can be a projectile and can cause any accident, we apologize for not having met your expectations on this occasion, we hope that you will give us the opportunity to visit us again to improve it.

2/10 - Tồi

Miroslava

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Customer service was terrible. Our AC did not work entire vacation! When they tried to fix it it still did not work or was extremely cold without able to adjust it. Front desk staff lied that there is no manager on site to help and they are only ones in charge. They pretended to dont hear when we called from the room. When I came downstairs there was a manager on site... The person who said will coke back after looking in the room for AC never came back even we were waiting. It was terrible!!! Never gonna stay in this hotel again. We plan to come to Cancun in November again with my frienda but definitely not into this hotel. Food was also low quality - had to problem to choose anything. Very dissapointing. We travel to Mexico every year and this was our first stay in this hotel.
Lưu trú 4 đêm vào Tháng 3, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 - Xuất sắc

Doron Knox

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tg
Lưu trú 3 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 20/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Charles

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

BRIJESH

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We loved this trip
Lưu trú 4 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 20/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 - Kém

Natalya A, damascus

Đi cùng gia đình và trẻ nhỏ
Food was terrible. Very limited options
Lưu trú 9 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 - Xuất sắc

Alfred

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Like friendliness and respect of everyone Didn’t like that there is only a little over an hour for live music in night time for dancing
Lưu trú 5 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 25/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

John

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great!
Lưu trú 4 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 20/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Keisha Michell

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were very friendly and nice the property was very clean. Food was good the pools were clean. Overall we had a great time I would recommend to my friends and family to stay there.
Lưu trú 4 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 20/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

julie ann

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was exceptional! Beautiful hotel and kept very clean! Th here were many dining options and many dining options. The food was excellent!! The only bad thing was both mine and my daughter’s debit cards were compromised by the shuttle drivers, they refused cash and wanted our cards. So just beware of using your cards!! Tell them all you have is cash!! Otherwise it was a great vacation at a beautiful place!!
Lưu trú 4 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 20/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 - Xuất sắc

Ana Del Carmen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a great experience
Lưu trú 3 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 20/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 - Được

Ruth

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Happened to see a couple people fall while walking back from the pool to where they are sitting and slip. You need some type of tape on the ground to protect the people from slipping. Skid plates or not exactly sure what they are called
Lưu trú 5 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 20/05/2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

6/10 - Được

Maya

Đi theo nhóm
What I love this place is the Ocean that it’s so close to the Hotel pool, I cant be in the heat that long due to my health issue. But I had a chance to go to the ocean and back to the shed quick when I needed. Foods is OK, you get what you pay. Not enough employee that’s why there’s a lot of open table in a dining in restaurants that hard to get a reservation as it’s said it’s fully booked, but when we try to go in, they did take us and there w realized not enough staff . . We stay here with my girlfriend to celebrate our 60th birthday but nothing special .
Lưu trú 3 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. Allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your needs.We hope that in the future you can choose us again and can enjoy and live the experience of the Solaris service.Regards!

8/10 - Tốt

Ornis

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is my second stay at this location and i enjoyed it as much as the first time. The staff was very friendly and the food very good.
Lưu trú 3 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 20/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 - Tồi

Ke monte Jeovonne Devon

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

4/10 - Kém

Steven Alfred

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beds pillows were hard ,room towels to old rough , lobby needs longer party time , to much old music for older crowds, bar needs an upgrade on types of liquor, restaurant food was 2- out of 10 the only thing I really enjoyed was the brick oven pizza cafe buffet in the morning , buffet dinner was to American same food almost every night , I can go on and on but that’s all I wanted to say
Lưu trú 5 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 - Xuất sắc

Martin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My wife and I stay at the GR Solaris for the first time ever. So the saying is you get what you pay for, not here. You pay a lower then other resorts, but you get high quality service, the satff is extremely friendly and helpful. Everyone in the entire resort is very attentive to yoour needs. Great food selections, great nightly shows.very clean pools. The whole facility is very clean. Special gratitude to the entire kitchen staff, Alan , and Rene, weee very friendly and professional towards all guests, and specially to my wife and me, they prepared us a special dinner the night before our departure, it was homemade ceviche, the best we wver had. Now the bartenders they know how to make special drinks, Enrique and Carlos were very knowledgeable about different preparations of drinks. Waitress Lizeth always mede sure we were never witout drinks in our hands. The whole housekeeping crew kept our room very clean and freshly looking everyday. I would recommend GRAolaris to anyone who has never been to Cancun or even if you been to Cancun and never stay there try it. Youbwont be disappointed. We are already looking ahead to make a return trip to GR Solaris again this year. Every employee at GRAolaris keeo up keep up the good work. Many thanks for an unforgettable stay.
Lưu trú 4 đêm vào Tháng 5, 2024
Hoteles solaris de Mexico trả lời vào 23/05/2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards