6/10 - Được
Anna Cristina
Đi theo nhóm
10/05/2024
Thích: Sạch sẽ
The hotel overall is fine. However, there are definitely many aspects that need improvement.
To begin with, the way we were received was quite the opposite of feeling welcomed. We were given a room on the first floor and I asked for the possibility of a higher floor but I was told the hotel was fully booked, which we understood. We gave our deposit for the pool towels and were told they would not be changed daily even if we needed clean ones. We were informed that the sauna wasnt working.
Then we went to our room and one bed would crack very loudly as soon as we sat on it and with any slight movement. We reported this issue right away and instead of getting an apology, the reply I got was they were not going to offer me a room on a higher floor, which was completely unrelated to what I just said. I repeated the issue was actually the bed. She said she would give me a room on ground floor.
The room at the ground floor was gloomy, dark, and the bathroom was older compared to the previous room. But at least the bed didnt crack. We felt at a 3-star hotel instead of a 4-star hotel. Moreover, although we stayed 5 days and 4 nights, only once our bathroom towels were changed and our trash was emptied.
The negative impression changed thanks to the breakfast, which offers a great variety of fruits, breads, cheeses, and all that needed to have an English breakfast. The service is friendly and in general quite good.
The rest of our stay improved because everyone else was nice.
Anna Cristina
Lưu trú 4 đêm vào Tháng 5, 2024