"Staff confirmed pick up at the airport but nobody showed up. They did not even notify me that the transport was not available on that day and time. I called them and they asked me to take a taxi and they will reimburse. It is not about the money. Staff was not apologetic. Staff has no communicarion skills. They cut me off while I was still speaking. Customer service is 0% satisfactory."
"Charles Rahim loved St Ellis. The big guy working at the restaurant last Tuesday and wed was so nice and so professional. All the staff at the restaurant are so professional and friendly and they go the extra mile. Parking was good. Location close to Ayala Centre small shopping centre ."
"The.msin thing that Charles Rahim loved about Fernando's Hotel is the location, the staff and the cafe downstairs as well as the pool. The staff are always good here."
"During our stay, the region was hit by a 5.4 scale earthquake at around 10PM. All employees and guests were evacuated outside in the pool area.
After sometime, we were allowed to go back to our room.
The following morning, we were checking out and I requested for a late checkout of 2:00 PM. I said because of the earthquake, we had to adjust our sleeping hour as. I was denied because the admitting employee said they have incoming guess. But, for 500 pesos an hour, they could extend their he stay. Welll, that says a lot about the hotel policies."
"The room is clean, the staff are friendly, polite, and attentive. The air conditioning is really good in the room. The breakfast in the morning are ok, if you are not used to eating a lot of carbs, it is not for you."
"The person at the reception Jen, she is very helpful and accomodating.
Thank you and you made our stay memorable.
Huge room and very clean. Very close to the mall. Just right behind the building.
Thank you for all the help."
"There were actually in the process of cleaning one of the pools but gave us access to another pool those actually more private and wave some fees for us excellent place great staff excellent food extremely clean nice rooms i'll definitely be going back"
Yes, there are holiday rentals close to the most popular sights in Castilla, or you can select a more secluded option if you're looking for a relaxing stay.
What’s there to see and do in Castilla?
Explore the area and family-friendly sights such as Albay Park and Wildlife, or get out into nature at a spot like Bicol Heritage Park. SM City Legazpi and Cagsawa Ruins are a couple of places you'll find in the wider area.
What’s a holiday rental in Castilla like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Castilla. Holiday rentals feature amenities such as laundry facilities and kitchens so you'll feel just like you're at home. If you're concerned about a clean environment, a holiday rental can provide a sense of seclusion away from public hotel lifts and busy reception areas while still allowing you the excitement and enjoyment of travel. You'll also have more space in a holiday rental than in a traditional hotel, which is another reason why a holiday rental is a popular choice for a family trip.
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