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Nhận xét về Novotel Goa Dona Sylvia Hotel

5 out of 5
Novotel Goa Dona Sylvia Hotel
Cavelossim Road, Mobor, Cavelossim, Goa

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 68/138 nhận xét" "
Đánh giá 8 - Tốt. 54/138 nhận xét" "
Đánh giá 6 - Được. 6/138 nhận xét" "
Đánh giá 4 - Kém. 5/138 nhận xét" "
Đánh giá 2 - Tồi. 5/138 nhận xét" "

8,8/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

ajay

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice property , clean and very near to the beach. Nice swimming pool and big room. The food prices are on the higher side.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Atul, Alpharetta

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfast Buffet Servers were great taking care of customers. The welcome drink was local goan and was great . Staff was great
Lưu trú 1 đêm vào Tháng 2, 2024
Dennis D'Costa trả lời vào 19/02/2024
Dear Atul,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience.We look forward to having you stay with us in the near future.Warm Regards,Dennis

8/10 - Tốt

Adi

Lưu trú 3 đêm vào Tháng 1, 2024
Dennis D'Costa trả lời vào 09/02/2024
Dear Adi,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future.Warm Regards,Dennis

4/10 - Kém

Dhaval

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 1, 2024
Dennis D'Costa trả lời vào 09/02/2024
Dear Dhaval,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.Our constant endeavor is to ensure a satisfying guest experience and we regret failing to match your expectations. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit.We sincerely look forward to the opportunity of serving you again in the near future.Warm Regards,Dennis

4/10 - Kém

Rajesh

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Wifi did not work in the room.
Lưu trú 3 đêm vào Tháng 12, 2023
Dennis D'Costa trả lời vào 30/12/2023
Dear Rajesh,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.We have also noted your concern about Wi-Fi, which are being addressed to ensure our guests enjoys a comfortable stay with us.It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards,Dennis

6/10 - Được

ANDREA

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 11, 2023
Dennis D'Costa trả lời vào 09/12/2023
Hi Andrea,Greetings from Novotel Goa Dona Sylvia Resort!We are happy to receive your wonderful rating on this forum and we look forward to host you once again in the near future. Warm Regards,Dennis

8/10 - Tốt

Shila

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a great time at the Novotel Goa Dona Sylvia Hotel. Breakfasts were really good - very varied with both continental and Indian choices available. We came during a quiet period so lots of space around the pool which was well maintained. HOWEVER We arrived around 3am and had booked a family room which was supposed to accommodate 4 people. We were surprised to find only one large bed in the room and no preparations had been made for the family. When we questioned them about the room they advised that the window seat doubled up as a bed! It was certainly not a bed as the cushion was very hard and only a small person could sleep in that corner. I can't believe that we paid extra for a family room only to discover that our room was the same size as all the other ones! The staff were very friendly and helpful. Nothing was too much for them. They are a credit to the hotel which is why I was shocked to find out that the hotel's treatment of their staff was less that expected. There is a huge array of food available at the buffets throughout the day in the hotel. I asked a member of staff what happened to the food once the service was over and was advised that it is all thrown away and staff are not allowed to eat the leftover food. In this economic crisis, I find it heartbreaking that the hotel would treat their staff this way. They would rather throw away the food than offer it to their hardworking staff who make this hotel what it is today. Shame on them!
Lưu trú 7 đêm vào Tháng 10, 2023
Dennis D'Costa trả lời vào 26/11/2023
Dear Shila,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us.It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards,Dennis

10/10 - Xuất sắc

Sunil

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent
Super se bhi upar
Lưu trú 4 đêm vào Tháng 10, 2023
Dennis D'Costa trả lời vào 03/11/2023
Dear Sunil,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience.We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 - Xuất sắc

Karoly

Dennis D'Costa trả lời vào 22/09/2023
Dear Karoly,Greetings from Novotel Goa Dona Sylvia Resort!!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards,Dennis

8/10 - Tốt

Glen

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Property is okay no bad.
Lưu trú 1 đêm vào Tháng 8, 2023
Dennis D'Costa trả lời vào 31/08/2023
Dear Glen,Greetings from Novotel Goa Dona Sylvia Resort!!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards,Dennis

8/10 - Tốt

Abhishek

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 8, 2023
Dennis D'Costa trả lời vào 31/08/2023
Hi Abhishek,Greetings from Novotel Goa Dona Sylvia Resort!!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards,Dennis

2/10 - Tồi

Ian

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 8, 2023
Dennis D'Costa trả lời vào 02/09/2023
Dear Ian,Greetings from Novotel Goa Dona Sylvia Resort!We thank you for your valuable Rating.Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. Would request you elaborate on the concerns experienced by you so that we can take corrective measure to avoid future occurrence. Kindly mail us on ha6p4-fo@accor.com.We sincerely look forward to the opportunity of serving you again in the near future.Warm Regards,Dennis

10/10 - Xuất sắc

Anil Kumar

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location : awesome beach view resort , very neat and clean Room: awesome cottage type rooms, very open and nice feeling. Neat and clean room Food: very nice Staff : very polite and cooperative Restaurant: good food and good option
Lưu trú 4 đêm vào Tháng 6, 2023
Dennis D'Costa trả lời vào 28/06/2023
Dear Anil,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience.We look forward to having you stay with us in the near future.Warm Regards,Dennis

2/10 - Tồi

Kunal

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
First of all would like to highlight the check in time for the property is 3pm which is very very late. I was travelling with my family(wife and 1 year old kid) and reached Goa at 9am. From North Goa Airport to Hotel is around 1.5hrs.One can go ahead and book Goa Miles Taxi from airport to hotel which will cost around Rs 2500/-.We had requested the hotel for early check in, although when we reached the hotel they told us we are fully booked and asked us to explore the property. We did that but even after 3hrs they could not get us a single room for checkin.Finally they managed to get us a room at 2pm with so much hassle and constantly reminding them. Overall food is very good and the spread is nice althrough the rates are very steep. Room service-They don't care to take the phone call of guests.Had to call several times before someone answers the phone or have to connect through the reception. Room has all amenities but they are old. Lastly i would like to highlight that the hotel is surrounded by taxi union which don't allow outside taxi to come to the hotel and if you go to book taxi through hotel they charge around 2-2.5 times the actual cost. In our case they asked us to pay Rs 6000/- to MOPA Airport which is very steep. It's as if they are looting the guests in broad daylight with no cap on the pricing. Overall the stay was below expectations and it felt that they are short of staff and could not effectively manage all the guests.
Lưu trú 2 đêm vào Tháng 4, 2023
Dennis D'Costa trả lời vào 29/05/2023
Dear Kunal,Greetings from Novotel Goa Dona Sylvia Resort!We thank you for your valuable feedback.Our constant endeavor is to ensure a satisfying guest experience and we regret failing to match your expectations.The details of your review have been shared with our management to ensure such incidents are never repeated in future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit.We sincerely look forward to the opportunity of serving you again in the near future.Warm Regards,Dennis

8/10 - Tốt

Jatinder

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 4, 2023
Dennis D'Costa trả lời vào 29/05/2023
Dear Jatinder,Greetings from Novotel Goa Dona Sylvia Resort!!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards,Dennis

8/10 - Tốt

Kennedy, Baltimore

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stay was great. Breakfast at the seagull restaurant was busy and there were flies sitting on fresh cut fruits.
Lưu trú 1 đêm vào Tháng 4, 2023
Dennis D'Costa trả lời vào 29/05/2023
Dear Kennedy,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us.It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards,Dennis

10/10 - Xuất sắc

Komal

Lưu trú 8 đêm vào Tháng 3, 2023

8/10 - Tốt

Jaspaul

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Some staff are exceptional, others need training
Lưu trú 5 đêm vào Tháng 3, 2023

10/10 - Xuất sắc

harsh

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing property, beautiful beach
Lưu trú 3 đêm vào Tháng 2, 2023
Dennis D'Costa trả lời vào 04/03/2023
Dear Harsh,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to understand that you had a relaxing stay with us.Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction.We look forward to having you stay with us in the near future.Warm Regards,Dennis

8/10 - Tốt

Suzanne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good check in, very nice grounds. Room a little tired. Very close to beach. Extensive breakfast oprtions.
Lưu trú 1 đêm vào Tháng 2, 2023
Dennis D'Costa trả lời vào 23/02/2023
Dear Suzanne,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 - Xuất sắc

Sue

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely beautiful property. It is used largely for weddings and corporate events. It can get very noisy with the heavy base music.
Lưu trú 11 đêm vào Tháng 1, 2023
Dennis D'Costa trả lời vào 03/02/2023
Dear Sue,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.We would like to thank you for complimenting us for our location, food and entertainment facilities. However, it is very unfortunate that you had to face certain difficulties during your stay at Novotel Goa Dona Sylvia Resort. Although, such things are very rare but we deeply regret the inconvenience caused. We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 - Xuất sắc

Kirat

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really good beach side resort. Cute little huts with two rooms each or a bungalow type hut with just one room in the ground floor. Great breakfast buffet and private access to the beach made it very convenient. The beach itself was amazing, very quiet. Many options to eat outside of the resort and it’s situated right across from a super market which was also very convenient.
Dennis D'Costa trả lời vào 03/02/2023
Dear Kirat,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to understand that you had a relaxing stay with us.Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction.We look forward to having you stay with us in the near future.Warm Regards,Dennis

8/10 - Tốt

Isabel

Lưu trú 1 đêm vào Tháng 1, 2023
Dennis D'Costa trả lời vào 03/02/2023
Dear Isabel,Greetings from Novotel Goa Dona Sylvia Resort!!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards,Dennis

10/10 - Xuất sắc

Shivani

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property is good for a group vacation with clean private beach with less crowd and games room. The entire property is clean and mostly free of mosquitoes.
Dennis D'Costa trả lời vào 03/02/2023
Dear Shivani,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to understand that you had a relaxing stay with us.Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction.We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 - Xuất sắc

Prashath

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2022
Dennis D'Costa trả lời vào 03/02/2023
Hi Prashath,Greetings from Novotel Goa Dona Sylvia Resort!!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards,Dennis

2/10 - Tồi

Tony

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 11, 2022

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 10, 2022
Dennis D'Costa trả lời vào 10/11/2022
Dear Guest,Greetings from Novotel Goa Dona Sylvia Resort!!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards,Dennis

10/10 - Xuất sắc

nayan

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service,great location and very peaceful and away from crowd
Lưu trú 4 đêm vào Tháng 10, 2022
Dennis D'Costa trả lời vào 10/11/2022
Dear Nayan,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 - Xuất sắc

Maayan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Excellent hotel! We stayed for 2 nights and it was wonderful experience. The service is very good: at the hotel reception, at the restaurant, bar, pool and above all the house keeping (thanks Krishna). It’s a peaceful and well maintained properly. The room was spacious, with all is needed, with nice balcony surrounded by nice garden. The restaurant is very good, local and international cousin. The beach is in a walking distance and super clean. We recommend to see the sunset and to stay for another 30 minutes after to see the colors of the sky changing. Highly recommended place to stay. For singles, couples, and families. Next to the hotel you’ll find shopping center, and few great restaurants. P.s Thanks for the reception team for the hospitality!
Lưu trú 2 đêm vào Tháng 10, 2022
Dennis D'Costa trả lời vào 06/10/2022
Dear Maayan,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to understand that you had a relaxing stay with us.Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction.We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 - Xuất sắc

Ashish

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hospitality...excellent stay
Lưu trú 2 đêm vào Tháng 10, 2022
Dennis D'Costa trả lời vào 06/10/2022
Dear Ashish,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to understand that you had a relaxing stay with us.Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction.We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 - Xuất sắc

Rajesh

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The beach is clean and refreshing!
Lưu trú 3 đêm vào Tháng 9, 2022
Dennis D'Costa trả lời vào 23/09/2022
Dear Rajesh,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience.We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 - Xuất sắc

Mihir

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A beach touch resort with great service
I and my wife went to Novotel with our 1 year old for our anniversary. Although the original room allotted to us was in need of some maintenance, the hotel staff was kind enough to understand that and gave us an alternate room which we enjoyed staying in over next couple of days. The seagull and the housekeeping staff was very friendly and prompt in their service. Special thanks to the chef for accommodating a custom recipe request for our 1.5 yr old. Also, special thanks to housekeeping folks who decorated our room with towel swans and teddy. They also have a nice big swimming pool that both kids and adults would find fun. Altogether the inflated float tubes were not available for the kids. Our li’l one enjoyed the pool thoroughly though so no complaints. The beach is right behind the property so one can access and enjoy it anytime. Overall experience lives up to Accor standard.
Lưu trú 2 đêm vào Tháng 7, 2022
Dennis D'Costa trả lời vào 06/07/2022
Dear Mihir, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We look forward to having you stay with us in the near future. Warm Regards, Dennis

10/10 - Xuất sắc

Renuka

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wonderful stay. Kind and warm staff, always smiling. Absolutely recommend
Lưu trú 3 đêm vào Tháng 5, 2022
Dennis D'Costa trả lời vào 06/07/2022
Dear Renuka, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Dennis

10/10 - Xuất sắc

Ajit

Lưu trú 3 đêm vào Tháng 5, 2022
Dennis D'Costa trả lời vào 31/05/2022
Dear Ajit, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Dennis

10/10 - Xuất sắc

Joymalya

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Value for money
Good stay
Lưu trú 3 đêm vào Tháng 3, 2022
Dennis D'Costa trả lời vào 29/03/2022
Dear Joymalya, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Dennis

8/10 - Tốt

Park

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
위치가 좋습니다.
벌레들이 있습니다. 모두 친절합니다. 식당 부페는 인도식이 90%입니다. 수영장 물이 깨끗하지 않습니다. 인근 상가가 많아서 편리했습니다. 바다의 접근성도 좋습니다.
Lưu trú 3 đêm vào Tháng 3, 2022
Dennis D'Costa trả lời vào 24/03/2022
Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your concern of pool, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Hope to see you soon. Warm Regards, Dennis

8/10 - Tốt

Vineet

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 2, 2022
Dennis D'Costa trả lời vào 08/03/2022
Hi Vineet, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful rating on this forum and we look forward to host you once again in the near future. Warm Regards, Dennis

2/10 - Tồi

Anuj

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Terrible experience with the duty manager Dilip
Lưu trú 1 đêm vào Tháng 2, 2022
Dennis D'Costa trả lời vào 21/02/2022
Dear Anuj, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. Would request you elaborate on the concerns experienced by you so that we can take corrective measure to avoid future occurrence. Kindly mail us on ha6p4-gr@accor.com. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Dennis

10/10 - Xuất sắc

Jayanthi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had an excellent stay. We were very happy and extended our stay for another 3 nights. Good hospitality provided. Anusha, Zara and Rohit tool care of all our needs. Thank you.
Lưu trú 3 đêm vào Tháng 2, 2022
Dennis D'Costa trả lời vào 21/02/2022
Dear Jayanthi, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

10/10 - Xuất sắc

Samyak

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Hotel
By far the best stays we’ve had in Goa. The vibe of the hotel is so positive that you would want to just stay more and more. Truly amazing
Lưu trú 5 đêm vào Tháng 12, 2021
Dennis D'Costa trả lời vào 29/12/2021
Dear Samyak, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Dennis

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2021
Dennis D'Costa trả lời vào 29/12/2021
Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Dennis

10/10 - Xuất sắc

Ashutosh

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2021
Dennis D'Costa trả lời vào 18/11/2021
Dear Asutosh, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Dennis

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good vacation :)
1. 직원들이 친절합니다. 특히 아이들에게 친절해서 어른까지 기분이 좋았어요. 2. 바에서 마실 수 있는 웰컴드링크 쿠폰으로 아이들과 함께 칵테일 타임을 가졌어요. 3. 해변까지 걸어서 2분 이내 맞아요 정말 가깝습니다. 해변에 있는 식당도 가격 저렴하고 맛있어요. 4. 추가로 바닥 청소를 요청했는데 깨끗하게 잘 닦아준 덕분에 아이들과 지내기 편했습니다. 5. 와이파이가 잘 되지 않고, 건물 자체가 연식이 조금 된 것 같았습니다.
Lưu trú 2 đêm vào Tháng 11, 2021
Dennis D'Costa trả lời vào 09/11/2021
Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. We are delighted to know that you have enjoyed your stay with us and were happy with the facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. We look forward to having you stay with us in the near future. Warm Regards, Dennis

10/10 - Xuất sắc

ASHUTOSH

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 10, 2021
Dennis D'Costa trả lời vào 09/11/2021
Dear Ashutosh, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Dennis

8/10 - Tốt

Sunil

Lưu trú 2 đêm vào Tháng 10, 2021
Dennis D'Costa trả lời vào 09/11/2021
Dear Sunil, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Dennis

8/10 - Tốt

Manish

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2021
Dennis D'Costa trả lời vào 09/11/2021
Dear Manish, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Dennis

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Each and everyone were extremely polite all the time and very accomodating for my late check out ...every person from the security guard to the reception and staff were really good ....
Lưu trú 3 đêm vào Tháng 4, 2021
Dennis trả lời vào 19/04/2021
Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Dennis

8/10 - Tốt

Sweta

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2020
Vishal trả lời vào 04/01/2021
Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Vishal

10/10 - Xuất sắc

SHASHIDHARA, Bangalore

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a very nice experience in this Navotel Dona Sylvia hotel...Overall great experience 10/10, The food was awesome, hospitality was great.... large space with amazing cottages and lots of in room entertainment.... the housekeeping supported us a lot ... the beach is very close by 500 meters from Hotel..the seagull restaurant is was awesome, especially Sibron who served us.
Lưu trú 4 đêm vào Tháng 12, 2020
Vishal trả lời vào 04/01/2021
Dear Shashidhara, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

8/10 - Tốt

Manu, New Delhi

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
There's a taxi union due to which they do not allow app based taxis to pick/drop inside the hotel. While all other hotels nearby allow it.
Lưu trú 5 đêm vào Tháng 11, 2020
Vishal trả lời vào 04/01/2021
Dear Manu, Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your concern on taxi, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal