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"I book online and when I reach the girl didn't know what to do. because I was tired I promised to pay cash. After paying she lost the money somewhere and she start accusing me that I have taken the money. I ask her to give the number of the manager she refused. After I got the number myself from internet and I called. to request to be refunded my money. the boss apologies and she went and she got the money and pays me. It took us 1 hour at the reception "

"This hotel was a residence at one time so the layout is a little strange. On the second floor, there is a large living room area connected to two tandem bedrooms, the master reached via a small bedroom; this would be ideal for a family. Other guests on this floor have access to the living room. There is also a large balcony. I had a small room with a bath; no shower per se, just a tub with a hand shower attachment, a little awkward to use. The staff were very friendly and accommodating. I...

"Thank you...John! Excellent!"

"Very clean. Well maintained property. Comfortable bed. Good air conditioning. Felt quite safe. Lovely grounds. But the best of all was the staff. From the receptio there, to the room service, to the people in the dining room and kitchen- everyone was friendly and competent and helpful. Will stay again. "

"I booked this property 8 months ago. I chose it because it was one of the only ones that had a swimming pool in the area that I was going to look at. First thing about getting to this hotel is that you have to go down a very long bumpy dirty unsafe road. Everything is covered in this brown dust which is a combination of feces and soil. It's extremely uncomfortable to drive on. Once I arrived at the hotel I really wanted to like the place. One of the owners seemed friendly, and the staff also...

"I’ve stayed there for 6 nights and it was so peaceful. The area is very quiet and secure. The room was cleaned daily and fresh linens and towels daily. Esther was lovely, always there looking after us and making sure that we were ok. Her breakfast every morning was delicious with fresh fruits and juice I would go back in a heartbeat "

"I am still awaiting my refund after booking, being sent a “we can’t wait to host you” email, and arriving after a long journey and being told there were no rooms available - and was suggested another hotel 3 hours away. Terrible communication from hotel and zero viable resolution offered from staff. Very frustrating "

"Great hotel, clean rooms and very nice staff. best is that they are right next to the airport, actually with a great view of lake victoria and the airport and they offer a free ride to and from airport."

"The staff we’re so friendly and thoughtful. I had a driver pick me up at no extra charge and a delicious breakfast. I highly recommend this guest house."