Thank you for the review that can help improve our service and we are sorry for what happened. Unfortunately, the hotel, as indicated in the site, is not located in the center of Cernobbio, but is about 1 km away. Our staff always advise on arrival, that you are not in possession of a car, you can reach the center by bus (the stop is in front of the parking lot) by taxi or on foot. Also, as advised, unfortunately the local taxi company is not always available, but alternatively you can contact the taxi company of Como. Also, as reported several times from our reception during your stay, unfortunately, we can not organize the taxi service if at the time of request you are not inside the hotel, but at another undefined point at the center of Cernobbio. There are the rules of the taxi company.We always try to help our customers as much as possible, even if the taxi service is not our responsibility and is not our service. Our swiming pool is open from 9.0 to 19.00 times that everyone respects since from 19.30 we open our terrace for dinner. Best regardsHotel Asnigo Staff