Hola Rocío! Lamentamos mucho que su estancia no haya sido como esperaba. Le pregunté a todo mi personal y no nos plantearon ninguna inquietud durante su estadía; de hecho, parecía muy contento con todo durante su visita de 2 noches a Chacala. Las revisiones que no incluyen una descripción de los problemas que experimentó son difíciles porque no podemos aprender de los errores ni resolver problemas de los que no somos conscientes. Si lo desea, envíenos un correo electrónico para que podamos comprender qué debemos hacer mejor la próxima vez. ¡Gracias!Hi Rocio! We are so sorry your stay was not as you expected. I've asked all of my staff, and no concerns were brought to our attention during your stay, in fact you seemed very content with everything for your 2 night visit in Chacala. Reviews that don't include a description of the problems that you experienced are difficult, because we can't learn from mistakes, or resolve issues we aren't aware of. If you are inclined, please send us an email so we can understand what we need to do better next time! Thank you!

Estamos emocionados de que haya disfrutado de su estadía en Villas Pura Chacala. Esperamos poder servirle nuevamente en sus próximas vacaciones en Chacala.

¡Gracias! ¡Estamos muy agradecidos de que haya disfrutado su estadía con nosotros! ¡Regresa a Villas Pura Chacala la próxima vez!

Thanks for visiting Chacala! We are glad we were able to help you enjoy your stay!

We are so glad you enjoyed staying with us! Jerry and Cris are our onsite managers, and they are indeed very helpful! You'll definitely want to vist the roof terrace the next time, we've got a lovely ocean view and loads of space for you to relax!