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Nhận xét về La Quinta Inn by Wyndham Champaign

2.5 out of 5
La Quinta Inn by Wyndham Champaign
1900 Center Dr, Champaign, IL

Nhận xét

7,2

Tốt

Đánh giá 10 - Xuất sắc. 292/1022 nhận xét" "
Đánh giá 8 - Tốt. 297/1022 nhận xét" "
Đánh giá 6 - Được. 195/1022 nhận xét" "
Đánh giá 4 - Kém. 131/1022 nhận xét" "
Đánh giá 2 - Tồi. 107/1022 nhận xét" "

7,2/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

6,8/10

Tiện nghi, dịch vụ

6,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Thomas

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property has been newly remodeled and owner did a nice job. Everything worked well and was very clean and fresh.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

iyana

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy check in and no rules and expectations put on you
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Melessa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was amazing!!!!
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Gretchen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good place
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 25/05/2024
Dear Guest,I am glad to hear that you found our place to be good. We strive to provide a positive experience for all our guests and hope to welcome you back in the future.

4/10 - Kém

Brent

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very dirty. Bathroom had mold
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 25/05/2024
Hi Brent,We apologize for the cleanliness issues you encountered during your stay, especially with mold in the bathroom. This is not up to our standards, and we take your feedback seriously. We will address these issues immediately to ensure a more comfortable and pleasant experience for our guests in the future.

8/10 - Tốt

Alejandro

Thích: Tiện nghi, dịch vụ
Very friendly.
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 23/05/2024
Hi Alejandro,Providing excellent customer service is our priority, and we're glad that our team made a positive impression on you. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay soon!

6/10 - Được

Eva

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
No sé si es por la época, pero el hotel está muy descuidado, hay hongos en el baño y las puertas de las habitaciones tienen manchas y rayones. El mosquitero de mi habitación estaba roto, por lo que no pude abrir la ventana. Las chicas del aseo se esfuerzan, pero hace falta mucho mantenimiento y los huéspedes tampoco ayudan, un señor se la pasaba hablando por el móvil en los pasillos y todos lo escuchábamos.
Lưu trú 5 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 23/05/2024
Hi Eva,I am truly sorry to hear about the condition of your room and the disturbances you experienced during your stay. Your comfort and satisfaction are paramount to us, and it's disappointing to learn that we fell short of providing a pleasant experience. We will address the issues you mentioned promptly with our maintenance and housekeeping teams to ensure improvements are made.

2/10 - Tồi

Jorge

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The place is not comfortable overall. The beds are very uncomfortable, the internet is poor. The bathrooms are super small and it is hard to close the doors. The rooms are dark and the lights get too intense. Charging for each pet per night is unreasonable. Very dissatisfied and we leave a night early to avoid the beds.
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 23/05/2024
Hi Jorge,We are deeply sorry to hear about your disappointing experience during your stay. This is certainly not the standard we aim to uphold. Your feedback is taken very seriously, and we'll be sure to investigate and address the issues promptly. Please accept our sincere apologies for the discomfort you faced. We value your patronage and hope to have the chance to regain your trust on a future visit.

10/10 - Xuất sắc

Keishly Colon

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Seguro y limpio
Lưu trú 4 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 21/05/2024
Dear Guest,We are glad to hear that you felt safe and found our hotel clean during your stay. Your comfort and well-being are our top priorities. Thank you for choosing us, and we hope to welcome you back soon!

10/10 - Xuất sắc

Joaquin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 21/05/2024
Hi Joaquin,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 - Xuất sắc

Cindy

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice and clean
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 15/05/2024
Hi Cindy,I am pleased to hear that you found our hotel to be very nice and clean. Providing a comfortable and welcoming environment is our top priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another enjoyable stay.

6/10 - Được

Linden

Đi cùng gia đình, Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
No vending available Generally dirty
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 15/05/2024
Hi Linden,Thank you for bringing these concerns to our attention. We apologize for the inconvenience caused by the lack of vending options and any cleanliness issues you encountered. Rest assured, we take your feedback seriously and will address these matters promptly to ensure a better experience for our guests in the future.

10/10 - Xuất sắc

Marisol

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
En 5 días volví a hospedarme en este hotel y quedé gratamente sorprendida ya que la habitación que me asignaron estaba totalmente nueva, los muebles todavía con olor a madera, y todo súper nuevo, me encantó su precio y tiene cerca varios comercios y restaurantes
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 13/05/2024
Hi Marisol,We are pleased to hear that you were pleasantly surprised by the new room assignment and enjoyed the fresh atmosphere. It's great to know that you found the location convenient and appreciated the nearby shops and restaurants. We look forward to providing you with another wonderful stay next time!

10/10 - Xuất sắc

RAHIM, DES PLAINES

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place to stay
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 13/05/2024
Hi Rahim,Thank you for choosing to stay with us! We're pleased to hear that you found our place to be enjoyable. We appreciate your feedback and hope to welcome you back for another pleasant stay soon!

10/10 - Xuất sắc

Kelley

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was kind and helpful and the breakfast was wonderful.
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 13/05/2024
Hi Kelley,I am delighted to hear that you had a positive experience with our staff and enjoyed our breakfast offerings. Providing excellent service and delicious meals are priorities for us. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay.

10/10 - Xuất sắc

Dale

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 07/05/2024
Hi Dale,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

6/10 - Được

Dave

Đi cùng thú cưng, Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Older building remodeled on the cheap
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 03/05/2024
Hi Dave,We appreciate your feedback regarding our hotel's renovations. While we've worked hard to update our facilities, we understand that there may be areas for improvement. Your comments are valuable to us as we strive to provide the best possible experience for our guests.

2/10 - Tồi

Maria

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 02/05/2024
Hi Maria,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 - Xuất sắc

YOLANDA

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What I like was the room distance. I did not have to walk very far to get to my room, which was great.. only thing I did not like when I returned to the hotel. The parking lot near my room was filled, so I had to park on the other side of the building, which I later had to walk a long way to my room.
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 01/05/2024
Dear Guest,I am glad to hear you appreciated the proximity of your room. We regret the inconvenience with parking. Your feedback helps us improve, and we'll work on ensuring better parking availability for our guests. Thank you for sharing your experience!

4/10 - Kém

Justin

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Noisy, chargers stolen. Room service not completed
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 27/04/2024
Hi Justin,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We will investigate your feedback with our management for prompt action.

10/10 - Xuất sắc

Maheshwari

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 27/04/2024
Hi Maheshwari,Your recognition of our efforts fills us with gratitude and motivates us to continually strive for excellence. We're thrilled that your experience with us met your expectations, and we eagerly anticipate the pleasure of hosting you once more in the near future.

6/10 - Được

Jamesha

Đi cùng gia đình
Thích: Sạch sẽ
Check in was fast and easy the room was clean. But left to get food and came back and my room keys were deactivated and was unsure why. Never got a reason but only took a minute to activate again then everything was good. Slept good and options for the free breakfast were nice and appreciated
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 21/04/2024
Hi Jamesha,We are glad to hear that your check-in was smooth, and that you found your room clean and comfortable. We apologize for the inconvenience with your room keys being deactivated and appreciate your patience as we resolved the issue promptly. It's great to know you had a restful sleep and enjoyed our breakfast options. Thank you for your feedback, and we hope to welcome you back for another enjoyable stay!

10/10 - Xuất sắc

Lael, Chicago

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 21/04/2024
Hi Lael,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 - Tốt

Morgan

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 19/04/2024
Hi Morgan,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - Xuất sắc

Yuxuan

Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 07/05/2024
Dear Guest,Thank you immensely for your outstanding 5-star rating! Your appreciation fuels our passion for excellence, and we are delighted to have met your expectations during your stay. Your satisfaction is paramount to us, and we eagerly anticipate the opportunity to welcome you back for another exceptional experience.

4/10 - Kém

Ruta

Đi theo nhóm
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hallways stained and dirty Bathtub dirty and moldy
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 18/04/2024
Hi Ruta,We regret the disappointment you experienced with the cleanliness. Your feedback is valuable, and we take this matter seriously. Rest assured, we will address this issue immediately to ensure a more pleasant experience for our future guests.

8/10 - Tốt

Thomas

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fine
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Hi Thomas,Thank you for your feedback. We appreciate your stay and would love to hear more about how we can improve for your next visit.

6/10 - Được

Dorota

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Hi Dorota,I am glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 - Được

Samuel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
For the amount of money I spent for one night, I thought the property was ok at best. The breakfast.... just don't have words....
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Hi Samuel,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 - Được

MaryJo

Không thích: Sạch sẽ
Pile of dirty linens under the side entrance staircase E for 24 hours. Bathroom towels that were once white were so overused they were grey and dingy. Bathroom floor corners were dirty and disgusting.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Dear Guest,We regret the disappointment you experienced with the cleanliness. Your feedback is valuable, and we take this matter seriously. Rest assured, we will address this issue immediately to ensure a more pleasant experience for our future guests.

8/10 - Tốt

Rochelle, MADISON

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Was under construction
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 11/04/2024
Hi Rochelle,Thank you for your rating. We appreciate your understanding regarding the construction work underway during your stay. We're working hard to improve our facilities, and we hope to provide an even better experience for you in the future.

10/10 - Xuất sắc

Ray

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 11/04/2024
Hi Ray,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 - Kém

Paulo

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The 2 star hotels are simple, do to need to be shabby. The hotel still under construction. Materials are everywhere. Our room was brand new, with an awful paint smell and splashed plaster/paint in the cortines.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 10/04/2024
Hi Paulo,Your feedback is important, and we regret falling short of your expectations. We are addressing these issues to ensure a more pleasant experience for our guests. Thank you for bringing these concerns to our attention, and we hope you'll give us another opportunity to provide you with a better stay.

6/10 - Được

Mark, Columbia

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 11/04/2024
Hi Mark,I am glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 - Được

Jhaniz

Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 29/04/2024
Hi Jhaniz,Thank you for your feedback and rating. We are glad to hear that you had a satisfactory experience with us. Please let us know how we can improve to earn a higher rating next time. We look forward to your next visit.

4/10 - Kém

Lynn

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loud talking outside the room in early morning, 2:30am construction type noise inside the building.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 09/04/2024
Hi Lynn,We're truly sorry to hear about your disappointing experience. We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is important, and we'll take your comments seriously to make necessary improvements.

8/10 - Tốt

Carol

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We appreciated the service. The room was beautiful. The hotel is undergoing remodeling/construction. The breakfast was so-so.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 09/04/2024
Hi Carol,Thank you for your feedback. We are glad to hear that you appreciated our service and found the room beautiful despite the ongoing construction. We apologize if the breakfast didn't meet your expectations, and we will surely forward your valuable feedback to our team for improvements. Hope to welcome you back for an even better experience.

2/10 - Tồi

Martha, Elk Grove Village

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 08/04/2024
Hi Martha,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 - Xuất sắc

Yomi

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The place is cool with friendly staff.
Lưu trú 5 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 08/04/2024
Hi Yomi,It's wonderful to hear that you had a pleasant experience with our staff. We believe in providing warm and attentive service to all our guests. Thank you for recognizing our team!

10/10 - Xuất sắc

Jeffrey

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location and the rooms are beautiful!
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 04/04/2024
Hi Jeffrey,It brings us immense joy to learn that our hotel's location resonated with you and that you found our rooms to be truly captivating in their beauty. Your appreciation for our offerings motivates us to continue delivering exceptional experiences.

8/10 - Tốt

Mary

Đi cùng bạn đồng hành
Good breakfast. Everything was good except for restroom in lobby area. That was very worn and grubby.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 01/04/2024
Hi Mary,I am delighted to hear that you enjoyed our breakfast and that your overall experience was positive. However, we apologize for the condition of the restroom in the lobby area. Your feedback is valuable, and we will address this issue promptly to ensure a more pleasant experience for our guests in the future.

8/10 - Tốt

Lisa

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ns
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 30/03/2024
Hi Lisa,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

10/10 - Xuất sắc

Tara

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We needed a place to stay for a college visit to UIUC. This was an excellent choice. The hotel is being remodeled and we were in a recently remodeled room. It was impeccably clean. There are hallways under construction which affects some of the walking connections but it wasn't too bad to get around. The fitness room was closed due to construction, so I went to a nearby Planet Fitness but it was my own membership. The breakfast was good. A combo of hot and cold food. They had eggs, sausage, biscuits & gravy, fresh fruit, cereal, coffee, and yogurt. The staff were helpful.
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 27/03/2024
Hi Tara,We sincerely appreciate your patronage and your thoughtful appraisal of our establishment. We are delighted to have met your expectations and are committed to maintaining the high standards that have contributed to your positive experiences with us. We eagerly anticipate the opportunity to serve you again.

10/10 - Xuất sắc

Marcie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Just needed a place to sleep for one night when passing through town. Our room had been recently renovated, so it was very clean and comfortable. Didn’t have time for a full breakfast but there were grab-and-go options worked for us. We would stay here again.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 26/03/2024
Hi Marcie,It's great to hear that our recently renovated room provided a clean and comfortable experience for your one-night stay. Our grab-and-go breakfast options were convenient for you, and we're pleased that you would choose to stay with us again. Thank you for your positive feedback!

6/10 - Được

Shaloo

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
The price was good. However, the rooms and the lobby smelled of cleaning chemicals and bathroom area in the room smelled dusty.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 27/03/2024
Hi Shaloo,Appreciate your feedback regarding the pricing and apologize for any inconvenience caused by the odor of cleaning chemicals in the rooms and lobby. We will address this issue promptly to ensure a more pleasant and comfortable experience for our guests.

10/10 - Xuất sắc

Xinying

Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 08/04/2024
Dear Guest,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 - Kém

Jayne

Đi cùng thú cưng, Đi cùng gia đình
Thích: Nhân viên & dịch vụ
The staff was very nice and service was good. The room appeared to be clean (except for the bathroom - there was mildew in the tub), but the hall carpets were filthy. There appeared to be some kind of construction going on in the building, and there were a lot of mechanical noises in the morning. Kids were running up and down the halls until about 10:30 pm. I realize that hotel staff can't help that, but nothing about the room's design or quality of materials used did anything to alleviate any of the noise from the hallway. On top of that, there was parking right outside of the window close to the building, so we could hear people getting into and out of cars, cars starting, and see bright headlights directly into the room. Again, staff was great, but we got no sleep and I couldn't recommend anyone stay here.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Hi Jayne,I am glad to hear that you found our staff very nice and appreciated our service. However, we apologize for the issues you encountered during your stay, including the cleanliness of the bathroom and the noise disruptions from both construction and other guests. Your feedback is valuable to us, and we will take steps to address these issues to ensure a better experience for our guests in the future.

2/10 - Tồi

Becky

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Booked property due to family emergency - outdoor area full of trash, door leading into building that required key to unlock always propped open, randome people wandering around hallways and sitting on stairs, hallways dirty, only housekeeping completed in 3 night stay was new towels, breakfast fruit had mold, and front desk staff - especially morning staff - very argumentative and unhelpful.
Lưu trú 3 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 16/03/2024
Hi Becky,We apologize for the inconvenience and dissatisfaction you experienced during your stay. We take your feedback seriously, and we will investigate this matter further to identify any areas where security measures may need improvement. We value your feedback and hope to have the opportunity to regain your trust in the future.

6/10 - Được

Lin

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 16/03/2024
Hi Lin,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 - Kém

Ashlee

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 12/03/2024
Hi Ashlee,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.