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"Dear Hotels.com I wanted to share my disappointment regarding my recent stay. We paid for one of the higher-tier rooms, however the condition and overall experience did not meet expectations. The sofa in the room was ripped and visibly damaged, which was disappointing considering the room category and price. Additionally, the WiFi issues throughout both days significantly affected my work. Staff repeatedly suggested it was related to VPN usage, but we had already spent two weeks in China using the same devices and setup without any problems elsewhere. There was also confusion regarding breakfast service. Weekend breakfast was advertised as running from 7:00am–11:00am, yet on Saturday the service had already closed by 10:30am without any notification or explanation. Lastly, there was a very strong smell of cigarettes throughout the 10th floor, and it was so severe that the smell was coming into our room, making the stay uncomfortable. Overall, this experience fell far below what we expected from Hilton, especially considering the room category we booked. I hope this feedback is taken seriously and addressed. We want some money off this stay as this is beyond ridiculous. "

"Great on everything"

"The breakfast was excellent! "

"The staff was great! This Hotel is amazing"

"Very comfortable, spacious and clean "

"Great, clean room with all modern facilities. Fantastic views & very comfortable. Lots to see al within walking distance. "

"Check in and out were quick and easy. Staff are really kind, and the amenities were great!"

"Great service "

"disappointed Not really Hard Rock international standard Grade No Hospitality Room big but no facilities. No intention to be back ."