4/10 - Kém
David
04/08/2025
Not the correct Hotel!
DON'T TRUST THE MAP! Listen if you book this hotel and mean it . . . you'll probably be very happy. But the bottom line is that the location on the App/Website does not correlate to this hotel . . . . being familiar with Chania Town, I knew exactly what area I wanted to stay in, so when I clicked on the map & saw Madonna de Mare, I confidently booked it. What neither the hotel operators or hotels.com subsequently acknowledged is that the actual hotel is not in the old town/harbor area at all . . . no offer to transfer me to the correct properly and no one willing to take responsibility for the incorrect info, so I ended up staying in and paying for a hotel I didn't book. Also, the room didn't have a window just an interior light well & I know it doesn't rain a lot in Chania, but it did one day and the room leaked . . . operators response, "your housekeeper will change your sheets", got to be the worst response to such an issue I've ever encountered. To that point the housekeeper was lovely. No signage on the exterior of the building either, dark in public area unlike in the bedroom where the emergency door lighting was very bright!
David
Lưu trú 4 đêm vào Tháng 7, 2025
