Khách sạn Charles City

"From David at reception and throughout our stay, great professional, courteous service. Good breakfast. Hospitality staff was helpful when needed. Rooms and amenities all as advertised. Highly recommend and will be returning as we travel through Richmond in the future, which we regularly plan."

"The building had a weird smell but not terrible. Staff were nice and helpful, however we had a shortage of pillows."

"I’ve stayed at this property several times and have generally had positive experiences. My most recent stay, however, was disappointing because of the customer service I received from the nighttime front desk attendant.When I arrived, my room door was ajar, and the bed looked as though someone had already been used. I reported my concerns to the front desk, and the attendant explained that housekeeping had forgotten to close the door. I requested a different room. She told me she couldn’t assist...

"This property is very old. The bathrooms are disgusting and the AC unit in our room didn’t work properly. We had to consistently get up throughout the night to get it to kick in. Rooms smelled bad, like it was a former smoking hotel. Plus side was good pillows. Will not stay there again."

"Ok place to stay"

"ROACH INFESTED - SHEETS WERE NOT CLEAN - MILDEW SMELL THROUGHOUT THE WHOLE HOTEL — and when I reached out to the manager about the roaches, NO RESPONSE. No help from the front desk workers either. Terrible experience and will never go back !!!!!!!"

"Very spacious room. Convenient for a 1 night stop, but would definitely stay here again. Breakfast was decent. Great location."

"Good"

"Room was okay , it was quiet"

"Great stay! Clean and good location. The only thing I thought was weird is that you have to pay $4 for parking, even if staying at the hotel. Not a big deal but worth noting."

"Very clean."

"Room smell smoke and have to check out early before my time"

"Exactly what I needed before an early morning flight. The walk in shower was my favorite part!"

"The cook at breakfast was Excellent! Great service"

"The hotel’s location is right next to the visitor center which is great. You can walk to Colonial Williamsburg or take a free shuttle. Overall the hotel is outdated, and has areas that are very ran down around the exterior. The beds were hard and not comfortable. Breakfast will do. It’s an average hotel breakfast with overcrowded food areas. The hotel is expensive for what you get."

"The staff was nice"

"I used to be a housekeeper so I have a high expectation of how the room should be. The room met all my expectations! The staff was so nice. If I need to stay down this way again I will definitely stay here again."

"Desk chair in room was stuck in lowest position, too low to use laptop on desk. Zero vending machines and snack room was completely empty. Had to find convenience store on rainy night."

"There was a problem with house keeping getting rooms ready for check in at 4. The front desk staff ( Brittany ? ) did a great job keeping everyone updated and managed a frustrating problem very well ! She needs to be thanked !"