Villas in Charleston County

"our stay was great! Breakfast was excellent. would stay again if in the area."

"Reservation canceled on arrival, downgraded, and forced to sleep in a chair. I booked and paid in full through Expedia on Feb 4 for a March 6 stay. Upon arrival, I was told my reservation was canceled due to a “technical issue.” Instead, they moved me to their TownePlace Suites next door, stating both hotels are under the same management and nothing could be done. My reservation was for 3 adults and 3 kids (6 beds). The new hotel only has 4-bed rooms. This should have been obvious before moving us. With no rollaway available the first night, I slept in a chair while my wife shared a bed with our kids. The next morning, I spoke with the manager, who oversees both properties. He was dismissive and offered only a rollaway and extra pillows, telling me to call Expedia. He even claimed the rollaway was “probably a queen”—it was a small twin and smelled so bad no one would use it. I slept in the chair again the second night. Expedia eventually refunded me, but we were stuck due to high prices elsewhere. This feels like intentional overbooking and shifting prepaid guests to a lower-quality property. The lack of accountability from management across both hotels was unacceptable. I would not stay here again."

"The room was beautiful! Very spacious! We were able to stay with our dog. It was a wonderful stay."

"Only one elevator for the tower, so there was always quite a wait "

"Yea"

"Beautiful location, would love to stay there again. Staff was great except for this morning."

"Mattress is worn, actually had a concave feel to it air conditioner, ran all night would not turn off asked maintenance to fix they did not USB ports not working on one side of bed. Light was flickering with bad bulb very cramped. bed was right up against the wall just about."

"Probably my favorite hotel of all time. I like everything about this property, but the Staff really went above and beyond. Oh, and the breakfast was great, which is saying something given the competition in Mount Pleasant and Charleston."

"The room was filthy and the ceiling was peeling off. Staff was unresponsive and unavailable. The office was locked in the morning. No one could get in. We left and lost our money for the remaining night. DO NOT suggest anyone stay there"