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Nhận xét về Sleep Inn Charleston - West Ashley

2.5 out of 5
Sleep Inn Charleston - West Ashley
1524 Savannah Hwy, Charleston, SC

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 451/1001 nhận xét" "
Đánh giá 8 - Tốt. 330/1001 nhận xét" "
Đánh giá 6 - Được. 117/1001 nhận xét" "
Đánh giá 4 - Kém. 58/1001 nhận xét" "
Đánh giá 2 - Tồi. 45/1001 nhận xét" "

8,4/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Theodora

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
CK trả lời vào 28/05/2024
Thanks Theodora for the 5 stars. Our stay is so happy to know you had a great stay. We sincerely appreciate your business and hope to see you again soon.

6/10 - Được

LaShunda

Khách đi công tác
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
-Floors on 3rd floor were shaking felt like an earth quake very unstable. -No bathroom door -shower very small barely can get into it -bathroom Sink is in room by bed few inches from bed -Mattress uncomfortable sunk all the way in -Carpet need replacing hall and rooms -Elevator dirty -Parking is insecure -3rd floor smelt like mold and mildew
Lưu trú 1 đêm vào Tháng 5, 2024
CK trả lời vào 25/05/2024
Dear LaShunda:Thanks so much for your feedback regarding your stay. We are sorry to see we did not meet your expectations. We are unsure why the 3rd floor felt unstable, but appreciate you bringing that to our attention. We are currently in the planning process for a remodel and hope that you will consider staying with us again after that is complete.

4/10 - Kém

LINDA

Đi cùng thú cưng, Đi theo nhóm
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk staff were unfriendly. And were literally sleeping at the desk when we checked in at 10:15 on a Friday nigh . Rooms werer small and need to be redone. The hotel was so poorly lit from the outside we thought the hotel was closed or out of business.
Lưu trú 1 đêm vào Tháng 5, 2024
M trả lời vào 24/05/2024
Dear Linda,We apologize if you found any of our staff to be unfriendly. Our associates are well-trained to meet and attend to our guests. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We shall take all measures to rectify the conditions to have you back as a contented guest. We would be grateful if you allow us to make amends and improve your experience during your next stay. Sincerely,Management Team

8/10 - Tốt

Lori

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Affordable
Lưu trú 2 đêm vào Tháng 5, 2024
M trả lời vào 24/05/2024
Dear Lori,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 - Xuất sắc

Kelly

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is in a great location with easy access to shopping and restaurants. The room was clean and the staff was friendly.
Lưu trú 1 đêm vào Tháng 5, 2024
M trả lời vào 10/05/2024
Dear Kelly,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon! Best regards,Management Team

4/10 - Kém

Wolfgang

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The room was clean. All conveniences were in the room. The room lacked drawers in the event you had a longer stay, which we did not. The website states that check out is at 12:00 PM. After checking in I was told that the check out is at 11:00 AM. If I would have made plans depending on the 12:00 PM, it could have been problematic. We had to be at the Citadel for a parade at 3:00 pm. Check in is at 3:00 PM. We asked for early check-in to make it on time and were told early C-In starts at 2:30PM. We asked at 2:20 PM to please allow early check-in and were told - NO early check in b4 2:30PM. My wife is handicapped and would have really appreciate the few minutes time in the room before having to go to the event. I know the hotel was not full and an exception would have been easy to make. No Deal. It will keep me from visiting there again.
Lưu trú 1 đêm vào Tháng 5, 2024
M trả lời vào 10/05/2024
Dear Guest,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. Please allow us to explain our response to your assertions. As per the hotel’s policy, the check-in time is 3 PM, however subject to the circumstances and availability we do accept early check-in requests. We will certainly take note of these points for future improvements.Sincerely,Management Team

8/10 - Tốt

Ronnie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
M trả lời vào 10/05/2024
Dear Ronnie,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. We enjoyed catering to your needs as much as you enjoyed your stay and hope to enhance this experience further. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

8/10 - Tốt

linda

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice breakfast
Lưu trú 1 đêm vào Tháng 5, 2024
M trả lời vào 03/05/2024
Dear Linda,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

8/10 - Tốt

Beverly

Đi cùng gia đình
Thích: Sạch sẽ
The hotel was center to most things that we wanted to do while in Charleston. Just don't try to leave at rush hour, the traffic was rough leaving around that time. The hotel was clean & quiet. The bathroom was small, with no shelves or anything to put your stuff on. The sink is outside the bathroom
Lưu trú 2 đêm vào Tháng 4, 2024
M trả lời vào 03/05/2024
Dear Beverly,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 - Xuất sắc

Connie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient clean knowledgeable
Lưu trú 2 đêm vào Tháng 4, 2024
M trả lời vào 03/05/2024
Dear Connie,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

8/10 - Tốt

Kerri

Lưu trú 3 đêm vào Tháng 4, 2024
M trả lời vào 24/05/2024
Dear Kerri,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 - Xuất sắc

Mary

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice accomdations with breakfast at a.good price. Conveniently located outside of Charlston center.
Lưu trú 2 đêm vào Tháng 4, 2024
M trả lời vào 19/04/2024
Dear Mary,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed your stay and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 - Tốt

Kasey

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
CK trả lời vào 09/04/2024
Dear Kasey:Thanks so much for telling us about your stay. We are so pleased to know you had a please stay. We sincerely appreciate your business!

10/10 - Xuất sắc

Leon

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pleased and will be back
Lưu trú 1 đêm vào Tháng 4, 2024
CK trả lời vào 09/04/2024
Thanks so much Leon for the 5 stars. We are so pleased you had a great stay and hope to see you again soon.

8/10 - Tốt

larry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
CK trả lời vào 09/04/2024
Thanks Larry for the feedback regarding your stay. We are happy to know you had a pleasant stay. We sincerely appreciate your business.

8/10 - Tốt

Philip, Montreal

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect if you are a pet owner
Lưu trú 1 đêm vào Tháng 3, 2024
M trả lời vào 29/03/2024
Dear Philip,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

4/10 - Kém

lori

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
This place has bed bugs!!! We all got very badly bitten. So angry!. We have travelled alot and never ever had bedbugs now this has ruined how we look at travelling. I really dont know how this place was reviewed so well. Alot of things were broken or in disrepair. The shower was lukewarm at best, the shower pressure was terrible and there is NO full size bathroom. The sink is in the room. Very very small for a family of 4.
M trả lời vào 22/03/2024
Dear Lori,We take the issue of bed bugs very seriously as the safety and comfort of our guests is our top priority. Our maintenance and housekeeping departments maintain the highest level of vigilance and perform regularly scheduled inspections. If in an unlikely and unusual event, a guest suspects a problem, the guest is immediately relocated and the questioned area is properly investigated whether the problem exists. We will ensure to get the rooms pest-controlled again. Allow us to convince you that what you experience is a rare instance. On that note, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 - Được

Janet, Portland

Đi cùng gia đình
Room needs updating and cleaned. Carpets are stained. Dust bunnies all over the ceiling. Beds were comfortable. Smell of marijuana was really bad our whole stay of two nights in the hallways.
Lưu trú 2 đêm vào Tháng 3, 2024
M trả lời vào 08/03/2024
Dear Janet,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards. We have addressed your concerns directly with the housekeeping staff and we will ensure a more stringent approach from here on. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better.Sincerely,Management Team

10/10 - Xuất sắc

Renell, Hiram

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
M trả lời vào 29/02/2024
Dear Renell,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you againBest regards,Management Team

8/10 - Tốt

Debbie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room smelled a little smoky. Everything else was great.
Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 29/02/2024
Dear Debbie,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

10/10 - Xuất sắc

Sharon

Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 22/03/2024
Dear Sharon,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

2/10 - Tồi

Javarri

Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 22/03/2024
Dear Javarri,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

4/10 - Kém

Siddhartha

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Cleanliness could be better
Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 21/02/2024
Dear Siddhartha,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. It has always been our priority to keep the property clean and top-notch. Going forward we will strive to adopt the best hygiene standards possible. We will use a more stringent approach from hereon. Having said that, we sincerely ask for another chance in the future, and we will see to it that we deliver a flawless experience.Sincerely, The Management Team

10/10 - Xuất sắc

Bengu

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 21/02/2024
Dear Bengu,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards, The Management Team

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ
Excellent service and the room was clean and comfortable.
Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 21/02/2024
Dear Guest,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

8/10 - Tốt

Gwen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good sleepover
Good place to lay your head. Clean and comfortable. Spartan on the amenities. Most staff friendly.
Lưu trú 2 đêm vào Tháng 2, 2024
M trả lời vào 21/02/2024
Dear Gwen,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

8/10 - Tốt

Antonia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 14/02/2024
Dear Antonia,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - Xuất sắc

Mykola

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quick check in, convenient location, comfortable bed, and breakfast
Lưu trú 1 đêm vào Tháng 1, 2024
M trả lời vào 25/01/2024
Dear Mykola,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 - Xuất sắc

raymond

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
M trả lời vào 18/01/2024
Dear Raymond,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 - Tồi

Malayna

Lưu trú 2 đêm vào Tháng 12, 2023
M trả lời vào 11/01/2024
Dear Malayna,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 - Tồi

English R

Lưu trú 1 đêm vào Tháng 12, 2023
M trả lời vào 25/01/2024
Dear English R,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 - Được

Dianne

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 12, 2023
M trả lời vào 11/01/2024
Dear Dianne,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 - Xuất sắc

edward

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rear door from the parking lot was always unlocked.
Lưu trú 1 đêm vào Tháng 12, 2023
M trả lời vào 12/01/2024
Dear Edward,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 - Xuất sắc

April

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Visiting my son
Stay was great. Water pressure not the best, but very warm/hot water. Which was great. Two of the ladies that work there that I encountered were extremely nice and helpful. This was my second time staying at Sleep Inn while visiting my son. Hotel could use some extra lighting in the back parking lot and some updating inside. Overall my stay was awesome.
Lưu trú 2 đêm vào Tháng 12, 2023
M trả lời vào 12/01/2024
Dear April,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

6/10 - Được

Aaron

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Too loud. Not very clean. Not very friendly.
Lưu trú 2 đêm vào Tháng 12, 2023
M trả lời vào 23/12/2023
Dear Aaron,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

6/10 - Được

Deborah

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The shower, and bathroom was too small, horrible entrance into the shower My door took serval times to lock when closing, the parking lot had folks walking around (homeless)
Lưu trú 2 đêm vào Tháng 12, 2023
M trả lời vào 23/12/2023
Dear Deborah,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

2/10 - Tồi

Nicole

Không thích: Sạch sẽ, nhân viên & dịch vụ
Cheated and Bugged
The night clerk charged me twice for a room I paid for online and then it wasn’t even the room that I requested so we had to move to our reserved room. Got up the next morning went and got breakfast put my plate down to wash my hands come back and roaches have attacked my plate. I will not stay at this Sleep Inn again I’m currently waiting to get my money back that I was wrongly charged
Lưu trú 1 đêm vào Tháng 12, 2023
M trả lời vào 15/12/2023
Dear Nicole,We're deeply sorry for the unacceptable experience you had at our Sleep Inn. Double charges, room discrepancies, and pest issues are completely unacceptable. We're taking your feedback seriously and are launching an immediate investigation into each concern. We value your feedback and want to regain your trust. Please reach out directly to discuss further about the charges.Sincerely,Management Team

8/10 - Tốt

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
M trả lời vào 15/12/2023
Dear Kevin,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 - Tốt

Kevin

Lưu trú 1 đêm vào Tháng 12, 2023
M trả lời vào 15/12/2023
Dear Kevin,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - Xuất sắc

BILLY M, Saraland

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
CK trả lời vào 05/12/2023
Thanks so much for the 5 stars Billy M. We are so pleased to know you had a great stay. We sincerely appreciate your business.

6/10 - Được

Leslie

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
The staff wasn’t friendly or helpful
Lưu trú 1 đêm vào Tháng 12, 2023
CK trả lời vào 05/12/2023
Dear Leslie:Thanks so much for the feedback regarding your stay. We are sorry to hear about your interaction with the staff and finding them not to be friendly or helpful. We appreciate you bringing this to our attention and will share your feedback with the staff to help make improvements. We sincerely appreciate your business.

10/10 - Xuất sắc

Harry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 11, 2023
CK trả lời vào 05/12/2023
Thanks so much Harry for the 5 stars. We are so happy you had a great stay. We sincerely appreciate your business.

10/10 - Xuất sắc

Jonnathan Garcia

Lưu trú 1 đêm vào Tháng 11, 2023
M trả lời vào 23/12/2023
Dear Jonnathan Garcia,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - Xuất sắc

Virginia

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice clean establishment with friendly staff
Lưu trú 7 đêm vào Tháng 11, 2023
CK trả lời vào 28/11/2023
Thanks Virginia for the 5 stars. We are so pleased to know you found the hotel to be clean and the staff so friendly. We sincerely appreciate your business.

2/10 - Tồi

Cathy

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
No locals allowed to stay at hotel
Lưu trú 1 đêm vào Tháng 11, 2023
CK trả lời vào 28/11/2023
Dear Cathy:We do have a policy regarding local guests that precludes guests from within 50 miles of the hotel from staying. Oftentimes locals will rent rooms for parties and other activities that interfere with our out of town guests having a quiet, enjoyable night.

10/10 - Xuất sắc

Arendt

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
my stay was awesome in Charleston! very friendly staff and a beautiful area!
Lưu trú 1 đêm vào Tháng 11, 2023
CK trả lời vào 28/11/2023
Dear Arendt:Thanks so much for the 5 stars. We are so pleased you had an awesome stay in Charleston. We are so glad the staff was friendly and you enjoyed our beautiful Charleston. We sincerely appreciate your business.

10/10 - Xuất sắc

ROBERT

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
M trả lời vào 23/11/2023
Dear Robert,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 - Kém

Rose

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Didn't realize this was a 2 star property before I booked but it lived up to its rating. Rooms were ok, the property itself felt very old and "worn out". It was o.k. for a short stay as we didn't spend a lot of time at the property, but this is not a location or property to experience "Charleston charm"
Lưu trú 3 đêm vào Tháng 11, 2023
M trả lời vào 23/11/2023
Dear Rose,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

10/10 - Xuất sắc

Stephen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed our stay. Many options for breakfast.
Lưu trú 1 đêm vào Tháng 11, 2023
CK trả lời vào 19/11/2023
Thanks so much Stephen for the 5 stars. We are so glad you enjoyed your stay. We sincerely appreciate your business.

8/10 - Tốt

Judy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The property was a bit dated but clean and conveniently located.
Lưu trú 2 đêm vào Tháng 11, 2023
CK trả lời vào 14/11/2023
Dear Judy:Thanks so much for telling us about your stay. We are so pleased you found the hotel to be clean and conveniently located. We sincerely appreciate your business.