Search Hotels Near Charlestowne Mall, St. Charles

"We booked our room the beginning of December and was surprised to find that the pool was closed. A pool was a necessity for our stay, and I found this one using the pool filter when searching. "

"Yes"

"The breakfast was wonderful! The best continental breakfast we’ve ever had. The parking was easy and accessible and the staff was great. I wish the pool heater would have been working so the pool wouldn’t have been so frigid, but all in all it was a very good experience and very fairly priced. "

"Housekeeping lady on her call out in the hallway super loud on speaker phone at 7:00 am .very disturbing woke up several rooms we all came out to tell her to please keep it down. Then at 10:00 hotel fire alarm went off for about 15 non stop .. all very disturbing for a hotel stay to try rest ."

"Hot tub was very hot, clean rooms"

"Bad customer experience. Room was like an oven with no provision to shut the damn heater off. Rude front desk I will never stay at this place again"

"Breakfast was a joke. The pool was filthy and wasn’t cleaned from day to day. "

"Room had mold all over the tub, the bathroom was all dusty. A sofa chair was horribly stained everywhere, the carpet had pieces missing and to top it off when we woke up kids could not use the pool a whole day. I reached out before our stay to make sure pool was available because that’s all my boys wanted to do was swim. I will not be staying here again, they moved us to another room and it wasn’t any better. "

"Ernesto was fantastic simply because of his professionalism and attention to detail. "