Khách sạn Charlotte Amalie West

"Room was ok clean! Lobby smelled, amenities were horrible"

"We had a horrible stay. The staff was rude. The restaurant often had wait times of the three hours for food. Things in the rooms were broken and when we called no one ever came, they did not have any place to get snacks or drinks nonalcoholic besides vending machine machines which subsequently also stopped working at one point. "

"Power went off on daily basis with no water service specially in afternoon, spiders and roaches. "

"Yes, it was a great experience in every way!"

"The hotel is located in a bad, sketchy area and I did not feel safe during my stay. The room lacked basic amenities such as a safe, microwave, glasses, and tea/coffee facilities. The shower water temperature fluctuated between cold and warm, with very poor water pressure, and there was no shampoo provided. Additionally, there were problems with the electricity. "

"we had a horrible time getting to the resort by the staff and they didn’t take responsibility"

"Property was beautiful and loved the location. We were able to walk to a grocery store and restaurants. View was amazing and the decor was very boho. Loved it! "

"Power went out often on the island, a generator is needed at this property. Out flight was cancelled and we lost a day. I was told we would get credit for that but haven’t received confirmation of that yet. Location is okay, taxi service is a few blocks away, restaurants close. Not sure if I’d return or recommend at this time, still waiting on owner to honor his verbal agreement. But no matter what, a generator is desperately needed to protect a quality experience. "

"Great place, great staff! Would stay again. "

"Beautiful property, with unbelievable views! Easy walk to town! Staff was friendly and helpful! Would absolutely stay here again! "

"What a beautiful place to stay on St. John, a great location with outstanding views. The restaurant was wonderful, we had two outstanding dinners and enjoyed after dinner drinks at the bar each evening. Staff was outstanding, friendly and helpful! We are planning to return in 2027!"

"The property itself was very nice and had a nice breakfast. It is not walkable however like reviews say. That is misleading. There is a hill to walk up to get to the property and then a very steep driveway to the actual rooms. We were told by a couple taxi's they can't drive up it. We had to lug our luggage up this because reviews said it's "walkable"."

"We loved everything about our stay - just wished we had stayed longer. The beachfront room was perfect for our family and the view was amazing. The beach was perfect for the kids to swim and snorkel and we even got to meet some friendly sting rays right off the shore! The restaurant had good food options - all of which were yummy. We will definitely be returning :)"

"The location was great and the view of the ocean from the balcony was awesome."

"The whole experience was a blessing!"

"Host’s attentiveness and responsiveness helped make our stay at Aqua awesome. This is a super urban apartment with great city views. "

"Took our reservation on Expedia then had no rooms. Did the same with others. And would have been scared to stay there given run down condition. "

"Room and beach were great. The restaurants missed the mark."