Dear Mr. Appiah Greetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, safety and sanitation. In this instance, please accept my sincere apologies for your experiences at the hotel. Based on your constructive comments around check-in process & bathroom functionality, we have taken your feedback with our concerned colleagues and reinforced the required procedure changes and training as a permanent corrective measure. We are also scheduled to add few more buggies which certainly augment the mobility within the hotel. Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests. I would request you to kindly treat this experience as an aberration and give us another opportunity to be of value to you. Assuring you of best of attention and care at all times, look forward to welcoming you back to The Taj Fisherman’s Cove soon. Warm Regards, Ritesh Choudhary General Manager Taj Fisherman’s Cove Resort & Spa Covelong Beach Kancheepuram District 603 112 Tamil Nadu, India

Dear Mr. DushyantGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing. In this instance if there has been a deviation, please accept my sincere apologies and I have taken this up with our concerned colleagues and reinforced the required process changes and training as a permanent corrective measure.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests.I would request you to kindly treat this experience as an aberration and give us another opportunity to be of value to you.Assuring you of best of attention and care at all times, look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

Dear Sharon Greetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing. In this instance if there has been a deviation, please accept my sincere apologies and I have taken this up with our concerned colleagues and reinforced the required process changes and training as a permanent corrective measure.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests.I would request you to kindly treat this experience as an aberration and give us another opportunity to be of value to you.Assuring you of best of attention and care at all times, look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

Dear Mr. VenkatachalamGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing. In this instance if there has been a deviation, please accept my sincere apologies and I have taken this up with our concerned colleagues and reinforced the required process changes and training as a permanent corrective measure.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests.I would request you to kindly treat this experience as an aberration and give us another opportunity to be of value to you.Assuring you of best of attention and care at all times, look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

Dear Mr. ThotapalliGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing. In this instance if there has been a deviation, please accept my sincere apologies and I have taken this up with our concerned colleagues and reinforced the required process changes and training as a permanent corrective measure.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests.I would request you to kindly treat this experience as an aberration and give us another opportunity to be of value to you.Assuring you of best of attention and care at all times, look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

Dear Mr. ArataGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing, we are delighted to know that you had a wonderful stay with us.Thank you for noticing the small touches that we had created and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience.We are very happy and delighted that we were able to create the pleasant experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

Dear Mr. SriramGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing. In this instance if there has been a deviation, please accept my sincere apologies and I have taken this up with our concerned colleagues and reinforced the required process changes and training as a permanent corrective measure.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests.I would request you to kindly treat this experience as an aberration and give us another opportunity to be of value to you.Assuring you of best of attention and care at all times, look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

Dear GuestGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing, we are delighted to know that you had a wonderful stay with us.Thank you for noticing the small touches that we had created and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience.We are very happy and delighted that we were able to create the pleasant experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

Dear Mr. ThirunavukkarasuGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing, we are delighted to know that you had a wonderful stay with us.Thank you for noticing the small touches that we had created and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience.We are very happy and delighted that we were able to create the pleasant experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India