2/10 - Tồi
Justin
Đi cùng bạn đồng hành
07/11/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Neglected room is understatement. As soon as you walk in the door there is a broken bar pipe of sort , one small one large. Blood splatters on ceiling in 2 areas near one another. Then more blood on bottom of bathroom door plus door is broken off hinges. Also large spider by open closet front door, along with some mouse droppings in the toilet. We'll at least the mouse tried to keep clean. I'm disabled so called front desk explained to clerk what we witnesses and he stated he would be down. Just nearing 30 min still had not come down. We had begun loading our suv back up knowing we would not stay in that room. Finally 40 min have gone by we decide to go up see the clerk. Upon entering office with said broken pipes I brought in for clerk to see along with pics date and time stamped. He was on personal cell phone speaking with someone for a minute saying things like I'll be home late I'll call you back yada yada.. He said i assume you want a refund. I said yes please. Never offers any other accommodations. I did ask can I please have a receipt document saying what I had shown you about the room issues and management number. He said could not give any receipt and very reluctantly, gave me a sticky note with name number front desk.1hr out of the way able to get another room. So 100 more also run by same manager. Cerk had businesses cards and stated here is management card I'll also leave a message to call you. Myself and Expedia have emailed called no response, more than a week!
Justin
Lưu trú 1 đêm vào Tháng 10, 2025
