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"I’m very disappointed with my recent stay. Multiple essential services were not working properly, which significantly impacted my experience. The phone signal and WiFi in the room were extremely poor, making it difficult to stay connected. The cable service in the room also did not work at all. Additionally, I was unable to access the Skydeck because it was down for maintenance, which was one of the amenities I was looking forward to. Parking was also unexpectedly expensive at $100 per night, which was not clearly communicated beforehand. On top of that, I was informed that WiFi would be complimentary as a Marriott member, yet I was still charged $10 per night. What was most frustrating, however, was the lack of support from the staff. Despite raising these concerns, there was little to no effort made to resolve the issues or offer any form of accommodation. Given the number of inconveniences and the lack of resolution during my stay, I would appreciate a review of these charges and appropriate compensation."

"I had a wonderful experience during my stay. The staff was extremely friendly and professional, always willing to help with anything we needed. A special thanks to Fredy at the front desk during check-in—check out he was outstanding, very welcoming, and made the whole process smooth and pleasant. The hotel was clean, comfortable, and well-maintained. Overall, everything exceeded my expectations. I would definitely stay here again and highly recommend it to others."

"Great hotel. Check in was fast. Our room was very clean. Our bed was one of the best I’ve ever had. Very comfortable.Great location for our daughter’s 21st birthday pub crawl. Lotta places to go to right around the corner on Hubbard Street."

"Room was hot "

"Great location "

"Nice "

"Very friendly staff they treat you as if you’re an old friend. Everyone I have met there was amazing from the front staff to the bar/restaurant to housekeeping, which was great 10/10 recommend. "

"Staff and rooms were great. There was coffee packets in the rooms but no tea. The gym facility was nice, the bikes were nice but needed servicing. Not enough treadmills; two more would be useful. We did visit the bar and breakfast buffet. Both were nice. Info offered us some useful suggestions as well. All in all a solid four plus from us. "

"Great room great place to stay "